Allowed me to preorder an item that was unavailable, and then proceeded to never reach out to me. When asked about refunding my card, they said they'd only do store credit or an exchange for an item... See more
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Terrible company, box pushers pur sang! You should avoid this company at any times. Absurdly high prices, bad communication (only when there's a customer alert they answer your e-mails), cluttered web... See more
Order a large model of USS HORNET, agreed and paid costs in feb 2021, model arrived in March 2021 with additional shipping costs of £70.00. Returned goods as unauthorised additional cost. They agreed... See more
Company replied
Ordered Fairy Swordfish kit on 21 Feb 21 which was despatched on 1st March. It arrived in the UK on the 8th March and languished in customs until the 13th when it was released and was delivered on the... See more
Company replied
Company details
- Toy Store
- also in
- Children's Store
About 1001 Modelkits
Information provided by various external sources
1001modelkits, which was created by model enthusiasts with extensive experience in online sales, provides you with the world’s largest selection of models and accessories.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
Contact info
2 Passage Philippe Auguste, 75011, Paris, France
- contact@1001modelkits.com
- www.1001modelkits.com
2.0
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
And the dreadful customer service continues...
On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It’s working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
March 5, 2021
Unprompted review
Reply from 1001 Modelkits
Hello Martin,
Thank you for your feedback. We sincerely apologize.
Our customer service department will contact you to rectify this error.
Thank you for your patience.
Yours sincerely,
Customer service 1001 hobbies.
Very pleased with the service
Very pleased with the service, they were the only site that had everything I needed in stock. I was informed of every step of delivery. The only snag is the postage costs into England.
March 4, 2021
Reply from 1001 Modelkits
Dear Michael,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
I have not gotten my last order
I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
March 3, 2021
Reply from 1001 Modelkits
Hello,
We apologize for this incident.
We will do our best to make your next experience a wonderful one.
We wish you a pleasant day.
Kind regards,
Customer service 1001 hobbies.
VERY GOOD SERVICE ALL ROUND
March 3, 2021
Reply from 1001 Modelkits
Dear Dennis,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Good product!
March 3, 2021
Reply from 1001 Modelkits
Dear MG,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
efficient service
Delivery was prompt, especially considering that it was international, and the size of the order meant that I got free postage. It would be good to see more special offers on the site, but apart from that I am very happy with my order.
March 3, 2021
Reply from 1001 Modelkits
Dear Wine ,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Disasterous custormer service
An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.
March 2, 2021
Unprompted review
Reply from 1001 Modelkits
Hello,
We apologize for this incident.
We will do our best to make your next experience a wonderful one.
We wish you a pleasant day.
Kind regards,
Customer service 1001 hobbies.
Ordering was easy
Ordering was easy, thankfully not everything was in French.
Tracking was a little hit and miss. I got a notice of delivery due on 2/24/21 a couple of days later it was changed to 2/22/21 and I was thrilled. package finally arrived on 3/1/21. I was starting to worry but everything was in the box and well packed for the long trip.
Would certainly use them again.
March 2, 2021
Reply from 1001 Modelkits
Dear Tim,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Good sharing of information
Good sharing of information, but when 1001 sends notifications of shipping that they would include what was shipped.
March 2, 2021
Reply from 1001 Modelkits
Dear Louis,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Poor packaging
Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.
March 1, 2021
Reply from 1001 Modelkits
Dear Matthew,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Good online service and prompt…
Good online service and prompt delivery. No complaints!
The Website presentation could be improved by making the navigation better waymarked and clearer. The scene is rather crowded and working out the key 'buttons' that make one's searches work are not as easy to identify as they might be. The constant need to go back to reinstate filters between looking for items and loading up the sales basket might be worth looking at. Once the selection had been made, the service worked as it should; very well. Thank you.
March 1, 2021
Reply from 1001 Modelkits
Dear Stephen,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Failed to at time of placing order…
Failed to at time of placing order notify of additional costs for delivery from France. Not confirmed when I will get my refund
March 1, 2021
Reply from 1001 Modelkits
Hello John,
We apologise for this incident.
Our customer service will contact you in order to be able to inform you and rectify this.
Your remarks and suggestions are essential to us.
We will do our best to make your next experience a great one.
Yours sincerely,
Customer service 1001 hobbies.
You shipped the items very fast and…
You shipped the items very fast and there was no errors. Thanks you and will definitely use you guys again.
March 1, 2021
Reply from 1001 Modelkits
Dear James,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
I had no idea that i was ordering from…
I had no idea that i was ordering from France. It took 3 weeks to arrive and I had several mis leading emails saying I had not completed my order when I had.
Should have made it clear it was not a UK delivery, I would not have ordered such small items from so far away.
Products were fine when they eventually arrived
March 1, 2021
Reply from 1001 Modelkits
Hello Nick,
We apologise for this incident.
Our customer service will contact you in order to be able to inform you and rectify this.
Your remarks and suggestions are essential to us.
We will do our best to make your next experience a great one.
Yours sincerely,
Customer service 1001 hobbies.
Is a grate store
Is a grate store, interesting things, the service is excellent and the shipping fast, good store, five stars
March 1, 2021
Reply from 1001 Modelkits
Dear Andres,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Received the model kit in excellent…
Received the model kit in excellent condition.
I do Request that any item ordered would be tracked to every location it traveled to its final destination, next time.
February 28, 2021
Reply from 1001 Modelkits
Dear John,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Very fast service
Very fast service. I was provided with updates from when I placed my order to the time it was delivered. Highly recommended.
February 28, 2021
Reply from 1001 Modelkits
Dear Imelda,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Excellent service,really happy with my…
Excellent service,really happy with my purchase.
February 28, 2021
Reply from 1001 Modelkits
Dear Russell,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
The airbrush cleaner fantastic very…
The airbrush cleaner fantastic very could service and information on delivery pleased with 1001 modelkits .
February 27, 2021
Reply from 1001 Modelkits
Dear Steven,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Item received in good time and I was…
Item received in good time and I was kept informed throughout the process. Thanks
February 25, 2021
Reply from 1001 Modelkits
Dear Ian,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
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