I don't usually have positive feedback for banks and credit cards bit on this occasion I must confess that I'm extremely happy!!! Great customer service, support in all areas and very good advice how... See more
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The instant response and acceptance of the loan approval, it made me feel so good. It felt so easy and hustle free and that is a good thing to write home about. I will hundred times again and again... See more
A great cedit card company which values your business and rewards you with credit limit increase once you keep your account in good standing. I am having a good time with them.
I'm off work due to a Heart Bypass surgery and finances are tight. So to keep me afloat went to 118 loans. Pretty easy application form and after a few checks was granted the loan. Pretty decent APR a... See more
Company details
Written by the company
From Loans to Credit Cards, We’ve Got Your Money! Life is sometimes messy, unpredictable and surprising — that’s where we come in. We provide personalised financial solutions so that you can handle whatever lands in your path, to get back out there and get on.
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4.8
Excellent
62K reviews
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Was so easy and straightforward
Was so easy and straightforward
To navigate and not confusing.
September 1, 2026
Very clear with steps to proceed only…
Very clear with steps to proceed only issue is app keep restarting not letting me log in
September 1, 2026
Very straight forward
September 1, 2026
The best !!!
September 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Got my name wrong it’s not Mr It should…
Got my name wrong it’s not Mr It should say Lord Christopher Fisher
September 1, 2026
Reply from 118 118 MONEY
Hi,
Thank you for your feedback.
We're sorry to hear that the title shown on your account is not as you expected and appreciate you bringing this to our attention.
While we aim to accurately reflect the personal details provided by our customers, there may be some titles that are not currently supported by our systems. Nevertheless, we appreciate your feedback and will ensure your comments are passed to the relevant team for consideration as part of any future improvements.
Thank you again for taking the time to share your feedback with us.
Kind Regards,
RB
It was quick and easy
September 1, 2026
Amazing experience
Amazing experience, takes few minutes to review your details, next i see is cash in your account, no much hassle
August 25, 2026
The whole process was so easy to sort…
The whole process was so easy to sort out and get started
August 25, 2026
It offerred me a loan that helps me a…
It offerred me a loan that helps me a lot pay my debts...
August 25, 2026
Worst Company Ever I dealt with never…
Worst Company Ever I dealt with never ever again
August 5, 2026
Unprompted review
Reply from 118 118 MONEY
Hi,
We're sorry to hear that you feel this way.
We would like the opportunity to look into your concerns further. We have requested some additional information from you so that we can locate your account and review what has happened.
Please respond to our request for information, and we'll investigate this as quickly as possible and work to address any issues you've experienced.
Kind regards, RE.
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