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123.ie Reviews 

2,215
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, professional staff members who make updating policies, switching cars, and handling everyday inquiries exceptionally easy, quick, and stress-free. Many individuals also highlight the competitive pricing structure and appreciate how simple it is to navigate the website for securing great insurance quotes. However, some customers also noted significant frustration regarding unexpected and steep price increases when their annual policies came up for renewal. A few people additionally experienced frustrating communication delays, mentioning difficulties receiving prompt callbacks or timely updates from support representatives when needed.

What people talk about most

Price

People report ambiguous experiences with price, reflecting a wide split in customer satisfaction. Many... See more

Service

Customers consistently note positive experiences with service, highlighting professional, helpful, and... See more

Staff

Clients share positive opinions on staff, noting that representatives are consistently friendly, courteous,... See more

Customer service

Users describe positive interactions with customer service, highlighting quick information, helpful... See more

Website

Reviewers highlight positive aspects of website, describing the online system as straightforward, easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

In fairness they put my two daughters on the policy who are learner drivers without a load of paperwork. It is expensive though and they only get to practice on weekends if they aren’t working as they... See more

Company replied

Rated 5 out of 5 stars

I have had to call 123.ie Insurance after making a mistake renewing my elderly Fathers Insurance online. I got speaking to an agent, his name was either Dean or Dane(sorry I didn't catch it). All I ca... See more

Company replied

Rated 5 out of 5 stars

To be honest it's nice to talk to a human,not a computer generated voice.The people I spoke to on 123.ie were very courteous, polite and professional. It was much appreciated and I would definitely co... See more

Company replied

Rated 5 out of 5 stars

Great price, easy and quick setup of the first policy, staff very friendly and helpful in changing policy details when I upgraded my car (I even got a refund from the original policy) Sincerely recom... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Personal Insurance Company
  6. Travel Insurance Company

Written by the company

123.ie launched in 2002 as the first company in Ireland offering insurance online. We've grown to become a one-stop-shop for all your insurance needs, offering Home, Car, New Driver, Travel, Health and Life Insurance cover. And, at 123.ie, we’re always trying for better - from improving our website, our products and services, trying to better our customer service, trying to better the insurance category! We don’t always get it right but that doesn’t stop us from striving for better. Customers love our offer of up to 20% off new car insurance policies online but they also tell us they really like our friendly staff, the ease of buying online with us and how nice our Rewards program is too.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,215)

472 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased with 123.

Very pleased with 123.
Professional, friendly & prompt.
Excellent value for money.
10/10 would recommend to a friend.

July 15, 2026
123.ie logo

Reply from 123.ie

Hi Linda, thank you for taking the time to leave your feedback. We are delighted to hear this. -CB

Rated 5 out of 5 stars

Very good personal service when I…

Very good personal service when I needed to change my car.
Also policy is v good value. Additionally drivers added with no charge.
I wouldn’t hesitate in recommending you to my friends

July 14, 2026
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Reply from 123.ie

Hi Kevin, thank you for providing your feedback. We are delighted to hear you are happy with our service and would recommend us. -CB

Rated 5 out of 5 stars

Don’t buy insurance without checking 123.ie

I like to shop around for my insurance so I know I’ve got the best deal, 123.ie offered the best price by far, the overall inclusions made me feel like I was getting it at a steal, and the staff I spoke to were so supportive and helpful.

July 11, 2026
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Reply from 123.ie

Hi Kathy, thank you for taking the time to provide your feedback. We are delighted to hear you are happy with our service. -CB

Rated 5 out of 5 stars

Competitively priced

Competitively priced, great cover, Very helpful on the phone. Would definitely recommend

July 10, 2026
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Reply from 123.ie

Hi Aoife, thank you for your feedback. We are delighted to hear this. -CB

Rated 1 out of 5 stars

I got 2 very different quotes for same…

I got 2 very different quotes for same vehicle same details. They were 10 days apart. I requested a call back Never got one. Even though we already have policies with company

July 6, 2026
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Reply from 123.ie

Hi Seamus, thank you for your feedback. I am sorry to hear this. I can certainly get you a callback to discuss this, apologies you never received one. Please pop us an email to Info@123.ie with your phone number and I will look after this for you. -CB

Rated 5 out of 5 stars

Having dealing with for both car and…

Having dealing with for both car and home insurance .
They are extremely helpful and very Friendly but above very efficient
Thank you Lorraine and James for all your help and Kindness
Aliya

July 1, 2026
Unprompted review
123.ie logo

Reply from 123.ie

Hi Aliya, thank you for your feedback. We are delighted to hear this. I will be sure to pass your feedback on to James and Lorraine. -CB

Rated 5 out of 5 stars

I had an excellent experience using…

I had an excellent experience using 123.ie. The website is straightforward, easy to navigate, and made the whole process quick and hassle-free. The prices were competitive, and I found the cover to offer great value for money.
The customer service was professional, friendly, and helpful whenever I had a question. Everything was handled efficiently, making the experience smooth from start to finish.
I would definitely recommend 123.ie to anyone looking for reliable insurance at a competitive price. Keep up the great work!

June 30, 2026
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Reply from 123.ie

Hi Ervins, thank you for your detailed feedback. We are delighted to hear you are happy with our service. Thank you for taking the time to provide your review. -CB

Rated 5 out of 5 stars

The price good

The price good

June 30, 2026
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Reply from 123.ie

Morning, thank you for taking the time to provide your feedback. We are delighted to hear this. -CB

Rated 5 out of 5 stars

Satisfied Customer

Had a policy and wanted to change my car it took a quick phone call to sort out the change over .
Brilliant service and very good communication with staff .
100% recommending to anyone looking for car insurance.

June 12, 2026
Unprompted review
123.ie logo

Reply from 123.ie

Hi Ian, thank you for your detailed feedback. We are delighted to hear this. -CB

Rated 5 out of 5 stars

we have been using 123.ie for years now…

we have been using 123.ie for years now and find them so easy and competitive to deal with this years car insurance quote is 300 and I even get a costa coffee for my birthday 🎂

June 27, 2026
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Reply from 123.ie

Hi Edward, thank you for your feedback. Glad to hear you enjoyed your birthday coffee. -CB

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Staff extremely helpful.Gave me a reduction in my car insurance and all done within 5 minutes.

June 25, 2026
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Reply from 123.ie

Hi Pauline, glad to hear you were happy with our service. Thank you for your feedback.-CB

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