123 Hair & Beauty Reviews 

1,038
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast and prompt delivery services, noting that their purchases often arrive well-packaged and even earlier than expected. Many buyers also appreciate the competitive prices, helpful customer support, and the great range of items available for order. Some people were dissatisfied with missing items, incorrect products, and significant delivery delays. Consumers also frequently mentioned frustrating issues with lost packages, unhelpful responses, and a complete lack of tracking updates from customer support. A few reviewers experienced problems where orders were never shipped or arrived heavily damaged.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting prompt dispatch times and... See more

Product

People report ambiguous experiences with product availability and quality. Many consumers praise the fast... See more

Order

Customers had ambiguous experiences with order, reflecting a high level of disagreement. While many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast shipping, great products, great customer service. Had an issue with my package, as it got lost in shipping. Could already tell from the first messages that they were willing to go lengths for the... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery and great communication the most recent time I ordered my quick drench body tan from you - thank you!!

Company replied

Rated 5 out of 5 stars

The correct products arrived well before the predicted delivery date (which admittedly was not quick), and everything was packaged well so there were no breakages.

Company replied

Rated 5 out of 5 stars

I was amazed at the price range of quality toiletries, gift sets ,hair dyes etc . The process was easy and delivery was in good time. Would use again and would recommend to others.

Company replied


Company details

  1. Beauty Supply Store
  2. Hair Product Store

Written by the company

Welcome to 123 Hair and Beauty, one of the Uk's leading distributors of hair and beauty products. Based in Lancashire 123 Hair and Beauty is passionate about hair and beauty products, our aim is to bring the best of salon products to your front door at affordable prices, our team includes stylists and makeup artists so advice is always available at the end of the phone. We have a very comprehensive range of “in now” hair and beauty products and due to our bulk purchasing we endeavour to bring these latest products at affordable prices to your front door. All orders received before 1pm Monday to Friday will be shipped out same day. All prices quoted include VAT. Payment could not be more simple with pay pal, credit or debit cards through our shopping basket. However if you prefer a voice at the end of a phone just call our customer services on 01706 216386 where a member of our fully trained team will advise on product and take payment over the phone. We are constantly speaking to manufacturers, suppliers, and salon professionals to bring to our site the latest in hair and beauty ... Our aim is sky high!


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,038)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great services and well packaged…

Great services and well packaged delivery, excellent price range in todays climate

July 18, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi Helen,

Thank you for your review and we are very happy to hear you had great service from our team :)

Have a great day

Rated 5 out of 5 stars

Great website

Never used the website before but was very impressed with the service from beginning to end plus it arrived early! Would highly recommend and would use again.

July 5, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi,

We are very happy to hear your first shopping experience with us was as we would expect :)

Thank you for taking your time to leave such a great review

Rated 5 out of 5 stars

Great delivery time

Love the products and prices from this site and added bonus was quick delivery a week quicker than expected.
Will continue to use this company and would highly recommend

July 24, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi Jane,

Thank you for the lovely review :)

Have a great week

Rated 5 out of 5 stars

Great company and great products

Great company and great products. My shampoo and conditioner work really well to counteract the brassiness of my faded summer highlights :) so very pleased. Will definitely buy from you again. Thank you.

July 15, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi Karis,

Thank you for the great review :) we are glad to hear you are enjoying using your products.

We look forward to seeing you again

Rated 1 out of 5 stars

I ordered some products on 10th July…

I ordered some products on 10th July and not seen anything yet. Said it could be delivered 25th July. A bit disappointed, tried to call, but still ‘working remotely’ Emailed but no reply. Hopefully will get my goods soon, fingers crossed.

July 30, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

We’re sorry to hear about your experience and any inconvenience caused. Customer satisfaction is very important to us, and we’d love the opportunity to resolve this for you. Please contact our sales team at sales@123hairandbeauty.co.uk, and we’ll do our best to assist you.

Rated 5 out of 5 stars

Great experience

Great experience! They couldn’t make it any easier

July 24, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi Julia,

Thank you for your review.

We are glad to hear you found your shopping experience with us an easy one :)

Rated 5 out of 5 stars

A1 seller

A1 seller! Great service! Many thanks

June 29, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi Julie,

Thank you very much for taking your time to leave us a great review :)

Rated 5 out of 5 stars

great company!

Fabulous products and lovely and helpful company will definitely order again!

July 23, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi Sarah,

Thank you for your review.

So happy to see you enjoyed your shopping experience with us and we look forward to seeing you again soon :)

Have a great day

Rated 5 out of 5 stars

Great seller of beauty products!

Great seller of beauty products!! I purchased bath bombs from them by Bomb Cosmetics on the sale - FANTASTIC prices, and thoroughly love my products!! I will be back to try other products, and delivery time was quick too, trusted retailor!! Thanks

June 15, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi Kim,

:) Thank you so much for such a lovely review :)

I'm glad you love your BC bath bombs and look forward to seeing you again soon.

Have a wonderful rest of your week

Rated 5 out of 5 stars

I purchased Lomé Paris Blonde Shampoo…

I purchased Lomé Paris Blonde Shampoo from this cite ans it was the best thing i could have done, delivery was quick and effective . the product came in perfect shape and overall i would say this is a trustworthy website to use!

June 6, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi Zara,

Firstly, great choice of product :)

Thank you ever so much for the lovely review and we are glad you enjoyed your shopping experience with us.

Have a wonderful day

Rated 5 out of 5 stars

I.nails express liquid

Great product
Came way earlier than it said! Thanks 😊😊

May 15, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi Kim,

We are glad to see your order arrived earlier than you expected :) and for the great review.

Have a great day

Rated 5 out of 5 stars

Happy customer 😀

Fantastic seller from start to finish!
Thank you ⭐️

July 22, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi Chris,

Thank you for the great review.

Have a great day

Rated 1 out of 5 stars

Awful service - Drop Shipping Company

Awful service. Seriously slow shipping. This company drop ships which is why shipping is so delayed, they do not hold physical stock of products like they make out they do and when I questioned this they told me all products come from directly from their warehouse. Within 24 hours of being told this by email I get an Amazon shipping notification saying my product is on the way?!? Which is proof the parcel has not been dispatched directly from 123 hair and beauty!
The product was a great price but I wish I’d now just paid more and ordered from somewhere else.
I will not be using them again and certainly would not recommend unless you don’t mind waiting weeks for your order!

June 24, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

We’re sorry to hear about your experience and any inconvenience caused. Customer satisfaction is very important to us, and we’d love the opportunity to resolve this for you. Please contact our sales team at sales@123hairandbeauty.co.uk, and we’ll do our best to assist you.

Rated 5 out of 5 stars

Great choice of salon products

Great choice of salon products, so pleased I was able to get Shed which my salon recently started using and the product smell is delicious. The delivery time is a little longer than I'm used to and I didn't get the items in time for my holiday however the staff were very helpful and allowed me to change delivery address with the agreement of my neighbour. Very helpful. Will definitely buy from these again but will plan better ahead

June 3, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi Pauline,

Thank you ever so much for such a lovely 5 star review :)

I am glad to see we were able to sort out getting your products to you via your neighbour. Although I am sorry to hear they didn't arrive in time for your holiday (we hope you had a great time).

Once again, thank you for the review and we look forward to seeing you again soon

Rated 5 out of 5 stars

Love this shampoo and conditioner and…

Love this shampoo and conditioner and this was the only place who had it in stock and the delivery was quicker than promised. Definiately use them again!

June 10, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi Wren,

We appreciate your brilliant 5 star review and are glad you love your products.

Have a great day

Rated 5 out of 5 stars

Easy as 123

Always a pleasure to deal with. Easy to use site, fabulous products at great prices and good delivery times. What is not to like.

June 18, 2024
Unprompted review
123 Hair & Beauty logo

Reply from 123 Hair & Beauty

Hi Jane,

Thank you so much for such a great 5 star review :)

Have a wonderful day

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