123inkt.nl Reviews 

7,958
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The house-brand cartridges I ordered turned out not to be compatible with my printer. I contacted the support team, and they helped me pinpoint the problem. Once we confirmed that my printer didn't su... See more

Rated 1 out of 5 stars

Bought from these scammers and thieves broken scanner that took ages to arrange to return, after their issued tracking number to return that broken garbage scanner - 3SLFVZ738822869. Month since retur... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery. There were a couple of issues with my order (the ink wasn't accepted by my HP printer for two different reasons) and I was helped very quickly and courteously both times. They pro... See more

Company replied

Rated 5 out of 5 stars

i was hesitating between two printers, then i ordered...only to realize that i got confused & ordered the wrong printer. it was saturday early morning; i sent an email to the service client asking to... See more

Company replied

Company details

  1. Toner Cartridge Supplier
  2. Office Supply Store
  3. Printer and Scanner Store
  4. Stationery Store

Written by the company

**BESTE WEBWINKEL VAN NEDERLAND 2025-2026** Met meer dan 4 miljoen klanten is 123inkt.nl marktleider op het gebied van online verkoop van inktcartridges, toners en fotopapier. Sinds de start in 2000 is 123inkt.nl één van de snelst groeiende en meest succesvolle webwinkels van Nederland met nog steeds een enorme groei. Al 18 jaar is 123inkt.nl door consumenten verkozen tot "Beste Webwinkel" in de categorie Kantoorartikelen bij de Webshop Awards. Ook is het bedrijf 11 keer verkozen tot “Beste Webwinkel” bij de Shopping Awards XL (voorheen Nationale Thuiswinkel Awards). Daarnaast is 123inkt.nl in 2010, 2015 en 2016 grote winnaar van de overall publieksprijs "Beste Webwinkel van Nederland". Bij 123inkt.nl vindt u overzichtelijk het grootste assortiment printersupplies voor de beste prijzen. Slimme logistieke processen en uitstekend voorraadbeheer zorgen ervoor dat ruim 97% van alle orders binnen 24 uur worden bezorgd


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(7,958)

1,347 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and easy service

Fast and easy service. Will do business with 123inkt.nl again for sure!

April 9, 2025
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Thank you for this wonderful 5* review! Looking forward to seeing you next time! Greetings, Lesley from 123ink

Rated 5 out of 5 stars

Excellent stationary web site

A great selection of products available and easily to order. The fastest post service as it came the next day and I did not have to pay a huge fee for this.
Will be getting our ink from there from now!!

April 4, 2025
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Glad you are so satisfied with the assortment offered and the items delivered! We greatly appreciate that. We look forward to seeing you again! Best regards, Lesley from 123ink

Rated 1 out of 5 stars

Bought from these scammers and thieves…

Bought from these scammers and thieves broken scanner that took ages to arrange to return, after their issued tracking number to return that broken garbage scanner - 3SLFVZ738822869. Month since return of broken waste item no refund yet received. Please police take action about these scumbags.

February 1, 2025
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Good of you to express your experience, Oleg. What a pity to read that to date you have not received any notification about the defective scanner. The scanner had not been processed with us until now, but fortunately we were able to track it down for you using your shipment number. You will receive a credit note for the scanner via e-mail. Within a few working days you can expect the amount back on your account. Our apologies for the inconvenience. Best regards, Lesley from 123inkt

Rated 1 out of 5 stars

Don't buy anything off them

Don't buy anything off them. The minute there is a problem it takes forever to get it resolved. Their own brand cartridges are problematic. Avoid, avoid, avoid.

December 23, 2024
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Good that you contact us, Michael. It is unfortunate that the ink of our 123inkt home brand is not working well and that the issue takes long to be resolved.

If anything has not yet been resolved to your satisfaction, please send us an e-mail with your customer number so we can look into this. You may send the e-mail to webcare@123inkt.nl. Greetings, Christianne from 123inkt

Rated 5 out of 5 stars

Returning an own-brand cartridge

I had an issue with their own brand cartridges, not only they responded super fast, but they also provided a quick and easy way to replace the problematic cartridge quickly. I just received the delivery, and in the box I found an apology note and a small gift. It is not the amount, but the gesture that makes a great customer experience. Thanks, this is how loyalty is won.

August 22, 2024
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

How nice to read that you are so satisfied with the service following a defective cartridge! That's what we do it for. Next time you place an order, we will be happy to be there for you again! Greetings, Lesley from 123inkt

Rated 1 out of 5 stars

Worst buying experience and customer…

Worst buying experience and customer service. Bought a value pack ink for canon printer, paid 4.95 for deliver which was supoosed to come in one day, 4 days later DHL still shows ‘ delivery interrupted’ due to problems, I contacted them to reimburse the money so that I buy somewhere else and they tell me they need to first receive the product back to reimburse. So practically do not give a ‘damn’! Never again!

July 11, 2024
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

We apologize that your order has been delayed, Cristina. Normally we always deliver within 24 hours. Occasionally there may be some delay with us or the delivery service. We hope you can expect your next order the next day as usual! Greetings, Kim from 123inkt

Rated 2 out of 5 stars

Received canon toner without box

Received an ofiginal canon toner without canon box. Toner is defective. Difficult return process and no return of money. I’m given a credit note for ordering at them but I’m already done with 123.

June 19, 2024
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

It's good that you are bringing this to our attention. We're sorry to hear that the toner is defective. Could you please email us with your customer details? We will gladly look into this with you to find a solution. You can send the email to webcare@123inkt.nl.

Best regards,
Sharon from 123inkt

Rated 5 out of 5 stars

Bought a housemerk printer cartridge…

I had an issue with my order from 1.5 years back. Questionable issue, considering the timeline.
123inkt pro-actively asked me to share more information and worked with me to find a good solution.
They turned around an unhappy customer into a very happy one. Kudos for amazing customer service!

June 11, 2024
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Thank you for your message. Would you please send an email to webcare@123inkt.nl with your customer number and reference to this review? Then we will be happy to help resolve this for you. Greetings, Kim from 123inkt

Rated 1 out of 5 stars

huismerk cartridge Brother HL-L2375DW…

huismerk cartridge Brother HL-L2375DW print grijs en is bijna onleesbaar

October 3, 2023
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Goed dat je jouw ervaring via deze weg aan ons kenbaar maakt, Aart. Je hebt levenslange garantie op ons huismerk. Je hebt inmiddels mailcontact met een collega van onze klantenservice. Dus we gaan er van uit dat dit naar tevredenheid wordt opgelost. Groetjes, Kim van 123inkt

Rated 1 out of 5 stars

I spend around 20 minutes to choose the…

I spend around 20 minutes to choose the items and fill all the info for the sending. Eventhough there is no space on the adress page to add street and the city name the system demands me to fill the city and the street name and doesn't allow me to confirm the purchase :D
Scammer look-alike website which just wastes people their time.

February 6, 2024
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Good that you let us know, Emre! It is unfortunate to read that placing an order with us was this hard. We will pass on your feedback internally to the right department. For the future, we are always happy to help you! Please let us know if there is anything we can do for you. Greetings, Romy from 123inkt

Rated 2 out of 5 stars

I ordered inkcartridges for my HP…

I ordered inkcartridges for my HP printer on Monday 5 Dec. On Tuesday 6 Dec I received an email that the package was shipped. A day later an email arrived, apologizing that there was a delay. On Friday 8 Dec, after having sent an email to 123Ink, I was told that it would be delivered Monday 11 Dec. During the morning of 11 Dec a standard email arrived from 123Ink that the shipment was delayed again. Totally unacceptable !

Luckily I subsequently received a new package, free of charge and the offer to have any new shipment free of handling cost !
Alex Hendriks

December 11, 2023
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Good that you let us know, Alex! We understand that this is not what you expected from us. Our apologies for the inconvenience. Can you please sent us an email with your client number to webcare@123inkt.nl? Than we are happy to help you further with a solution. Greetings, Romy from 123inkt

Rated 5 out of 5 stars

top!

Top on-line webshop,super fast delivery!
I recommend this store!

December 6, 2023
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

We would like to thank you for taking the time to write this review. Nice to read that you are happy with our service! Greetings, the webcare team.

Rated 5 out of 5 stars

i ordered the wrong printer, but they changed it for me

i was hesitating between two printers, then i ordered...only to realize that i got confused & ordered the wrong printer. it was saturday early morning; i sent an email to the service client asking to change the order, then i've got an answer on saturday 17:00 (even though they were supposed to be closed), and they agreed to send me the printer of my choice instead! which i received on monday morning: very good service, thanks !

March 6, 2023
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Thank you for your positieve review, Philippe. It is nice to read that you enjoyed our service. We look forward to seeing you return to our webshop for a new order. Greetings, Christianne from 123inkt

Rated 1 out of 5 stars

Complete mess!

I don't know about the physical shop, but the online one is a complete mess! There is not a minimal of organization. I ordered a printer that (after paying) I was informed would be available only 3+ months later (!) I asked for an alternative (which they confirmed they had on stock), I paid the difference and next day they informed me that it was out of stock. When refunding they first refunded only the first amount and not the extra payment I did. My advice is to avoid this mess and find an alternative shop.

November 27, 2022
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Good of you to share your experience with us, Diego! We can imagine that you expected your order to be delivered the next day. At the moment, delivery times can indeed take longer, due to the international chip shortage. We understand that this is not a pleasant situation and we apologize for this. If there is anything we can do for you in the future, you can always contact us. Kind regard, Hanna from 123inkt

Rated 2 out of 5 stars

poor product quality of 123inkt home…

poor product quality of 123inkt home brand

we had several problems before, mostly on our Brother printers, but lately one after the other laser printer toner leaks. the support is adequate, but not customer friendly. they are pretty arrogant.
---------
concerning the reply from 123inkt.nl below: when it is 1 on 1 on the phone, the reply is customer unfriendly. when placing the review on the internet, proactive response is suddenly an option. makes a person wonder.

April 5, 2022
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

We are sorry to hear that you're not satisfied with our service. We would like to help you with the leaking toners. Can you sent an e-mail with your client number to webcare@123inkt.nl? Greetings, Romy from 123inkt

Rated 4 out of 5 stars

Very good

Very good: I could not find a better deal anywhere else.

March 23, 2022
Unprompted review
123inkt.nl logo

Reply from 123inkt.nl

Thank you for this great review! Greetings, Anouk from 123inkt

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look