I purchased contracts and a pair of glasses (from their company The Framery). Ordering for bort online was easy and quick. Good follow up emails, and application of my vision insurance was painless.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was on a 12-day visit to help Mom when Dad was hospitalized, realized I had brought double of the Rx for one eye and therefore lacked the Rx for the other eye, and also had to extend my stay by two... See more
Company replied
LOVE this company!!! Amazing personal who are absolutely professional with a friendly personal touch. This was my third time ordering and sure tell my friends and family how great they are. Save me... See more
Company replied
I love how they answer the phone quickly. The delivery is important to me because sometimes I decide to order at the last minute and can have my contacts right away. However, the packaging seems a l... See more
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Company details
Written by the company
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
Gajillion Percent Promise
All of our contacts are backed by a Gajillion Percent Promise, which means if you have any issues we'll take care of it.
We offer free exchanges, returns, and replacements with 24/7 customer service online or over the phone. Call us at 1-800-266-8228, chat us online at www.1800contacts.com/contact-us, or text in at 41800. We'd love to hear from you!
Contact info
4.6
Excellent
2K reviews
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I always order my contact from y'all
I always order my contact from y'all. Perfect customer service. We been customers for over 15+ years. My family & I are very pleased.
July 2, 2026
Reply from 1-800 Contacts
We are so incredibly happy to hear that you and your family have been pleased with our customer service for over 15 years! Thank you for your continued loyalty.
Easy!!
Ordering process is super easy and intuitive. Adding my prescription was seamless and my order arrives quickly and in perfect condition. I was also kept informed on the progress of my order. I very much appreciate the humor in our communication!
July 4, 2026
Reply from 1-800 Contacts
We're so happy to hear that you found the ordering process easy and intuitive! It's wonderful that adding your prescription was seamless and your order arrived quickly. We're also glad you enjoyed our communication; we think it's fun too! :)
Will use again
I did select expedited shipping and they are not kidding, warp speed received in less than 24hrs.
July 7, 2026
Reply from 1-800 Contacts
Yay, thanks for the awesome review. We are so happy to hear that our expedited shipping met your expectations and delivered your order so quickly! Thank you for your wonderful feedback.
Reply from 1-800 Contacts
We are so pleased to hear that you had such a positive experience with our service. Your kind words mean a lot to us.
Always ship quickly and on time
July 15, 2026
Reply from 1-800 Contacts
We're so happy to hear that your orders consistently arrive quickly and on time. Thank you for sharing your positive experience with us!
Fast and efficient service.
July 6, 2026
Reply from 1-800 Contacts
We're happy to hear that our service was fast and efficient for you. We appreciate your positive feedback!
Reply from 1-800 Contacts
We're happy to hear that our service was speedy and efficient for you. We appreciate your positive feedback! Thank you!
On June 19th i was told that my glasses…
On June 19th i was told that my glasses would be end in 2 weeks. WHAT A LIE!!!!! It has been a month and i AM STILL WAITING FOR MY GLASSES!! What kinda company are you running? I have been going every week to check and All i get is the run around,
July 20, 2026
Unprompted review
Reply from 1-800 Contacts
We sincerely apologize for the significant delay in receiving your glasses and the frustration this has caused. We understand how important it is to have clear communication and timely service, and so sorry that we have fallen short of our commitment. Please reach out to us at reviews@1800contacts.com and we'll get this resolved for you fully!
Reply from 1-800 Contacts
We're so happy to hear that you had such a positive experience with our customer service and that your contacts arrived quickly! We appreciate your kind words.
Excellent -- convenient and affordable.
July 2, 2026
Reply from 1-800 Contacts
We're so glad you found our services convenient and affordable. We appreciate your positive feedback, thank you!
Reply from 1-800 Contacts
We're happy to hear that our service was speedy and simple for you. We appreciate your positive feedback! Thank you!
I continue to have irritation from the…
I continue to have irritation from the contacts ordered from 1-800 contacts. The representatives are very helpful and kind but the contacts are either not of good quality or just not for me but I’ve worn the fresh look contacts for years ,only to switch and use your company for a not so good product ☹️
July 10, 2026
Reply from 1-800 Contacts
We are sorry to hear that the contacts are causing irritation. We understand your frustration, especially since you've worn Freshlook contacts for years. We would be happy to look into replacements for you, if needed, or see if there is a change in prescription that would help. We want to make sure you have the best experience possible and would love to make it right.
1-800 Contacts was excellent throughout my recent order!
1-800 Contacts was excellent throughout my recent contact order. They were prompt, communicative and well priced!
July 6, 2026
Reply from 1-800 Contacts
We are so glad to hear that your recent contact order was excellent! That is our aim! Thank you for your kind words!
The reps and how they handle things
The reps and how they handle things, and how the company itself keeps up with your information and makes it easy for one to maneuver... The company does all the work; they get it done!
June 30, 2026
Reply from 1-800 Contacts
We're so happy to hear that our team's dedication to managing your information and simplifying the process made such a positive impact. We truly appreciate your kind words!
Fast delivery.
July 2, 2026
Reply from 1-800 Contacts
We are so happy to hear that you received your contacts quickly. Thank you for your kind words and the great review!
Reply from 1-800 Contacts
We're so pleased to hear that you found our service efficient, friendly, and professional! That is our goal! Thanks for sharing your experience!
Price and the person was helpful.
July 2, 2026
Reply from 1-800 Contacts
We're happy to hear that our pricing and team were helpful. We appreciate your kind words.
Reply from 1-800 Contacts
We're so happy to hear that you're pleased with our product, pricing, and fast delivery! Thank you for sharing your positive experience with us.
Customer representatives are always professional, frriendly
Customer representatives are always friendly, professional and efficient in handling my order. Shipping is convenient and timely.
July 3, 2026
Reply from 1-800 Contacts
We're so happy to hear that our customer representatives are always friendly, professional, and efficient in handling your orders. We also appreciate your kind words about our convenient and timely shipping!
Process for ordering contacts was easy…
Process for ordering contacts was easy to complete. I was kept informed of the status of my order. I received the order quickly. Very satisfied with my experience.
July 8, 2026
Reply from 1-800 Contacts
We are so happy to hear that your ordering process was easy and that you received your contacts quickly. Thank you for your kind words!
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