1-800 Contacts Reviews 

1,993
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently find the ordering process to be easy and quick, often praising the seamless website navigation. Many people highlight the fast and efficient delivery service, with orders frequently arriving sooner than expected. The customer service team is widely appreciated for being helpful, knowledgeable, and responsive, providing excellent assistance with prescriptions, insurance, and any inquiries. Consumers value the overall service and often note significant cost savings, making it a preferred choice for many. However, some customers also noted occasional issues with delivery, such as packages being delayed despite expedited shipping or being sent to outdated addresses, leading to longer wait times.

What people talk about most

Order

Users describe positive interactions with order, highlighting the ease and speed of the ordering process for... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and ease... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Customer communications

Customers had positive experiences with contact, with many reporting no issues and finding the process easy,... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and loyalty... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased contracts and a pair of glasses (from their company The Framery). Ordering for bort online was easy and quick. Good follow up emails, and application of my vision insurance was painless.... See more

Company replied

Rated 5 out of 5 stars

I was on a 12-day visit to help Mom when Dad was hospitalized, realized I had brought double of the Rx for one eye and therefore lacked the Rx for the other eye, and also had to extend my stay by two... See more

Company replied

Rated 5 out of 5 stars

LOVE this company!!! Amazing personal who are absolutely professional with a friendly personal touch. This was my third time ordering and sure tell my friends and family how great they are. Save me... See more

Company replied

Rated 5 out of 5 stars

I love how they answer the phone quickly. The delivery is important to me because sometimes I decide to order at the last minute and can have my contacts right away. However, the packaging seems a l... See more

Company replied


Company details

  1. Contact Lenses Supplier

Written by the company

The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!

Gajillion Percent Promise

All of our contacts are backed by a Gajillion Percent Promise, which means if you have any issues we'll take care of it.

We offer free exchanges, returns, and replacements with 24/7 customer service online or over the phone. Call us at 1-800-266-8228, chat us online at www.1800contacts.com/contact-us, or text in at 41800. We'd love to hear from you!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,993)

1,379 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

World Class Customer Service

They have World class, CustomerService. They make ordering my contacts easy and affordable. I love these people!

June 30, 2026
1-800 Contacts logo

Reply from 1-800 Contacts

Yay, thank you for such a great review! We're so happy to hear that you find ordering your contacts easy and affordable, and that you appreciate our customer service! Thank you for your kind words.

Rated 5 out of 5 stars

Easy to order

Easy to order. Fast shipment. Free shipping.

June 24, 2026
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Reply from 1-800 Contacts

We're so glad to hear that your ordering experience was smooth and that your shipment arrived quickly. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

Reasonably priced contacts delivered…

Reasonably priced contacts delivered promptly and no hassles.

June 30, 2026
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Reply from 1-800 Contacts

We're so pleased to hear that you found our contacts reasonably priced and that your delivery was prompt and hassle-free! Thank you for your positive feedback.

Rated 5 out of 5 stars

They helped me figure out what I was…

They helped me figure out what I was doing wrong and got my order out very quickly. I've been using 1800contacts for years! They're great!

June 24, 2026
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Reply from 1-800 Contacts

We're so glad we could help you with your order and get it to you quickly! We appreciate your loyalty over the years, and thanks for sharing your experience!

Rated 5 out of 5 stars

Easy Peasy EVERYTHING!!

Easy, quick streamlined ordering. Love the fast and free delivery!!

June 28, 2026
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Reply from 1-800 Contacts

Yay! We're so happy to hear that you found the ordering process easy. That's our goal! Thanks for sharing your experience with us!

Rated 5 out of 5 stars

I have used 1-800contacts for years and ....

I have used 1-800contacts for years and they are the best. Ordering is quick and easy. I always get what I ordered and the ordering process is easy.

June 29, 2026
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Reply from 1-800 Contacts

We are so happy to hear that you've had such a positive experience with us over the years! It's wonderful to know that ordering is always quick and easy for you.

Rated 5 out of 5 stars

Easy to order

Easy to order, quick and efficient shipping

July 1, 2026
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Reply from 1-800 Contacts

Yahoo! Thanks for sharing! We are so happy to hear that your ordering experience was easy and that your shipping was quick and efficient! We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Fast, Easy & Hassle-Free! ⭐⭐⭐⭐⭐

The entire experience was easy and incredibly user-friendly. Shipping and delivery were both super fast, and my order arrived sooner than I expected. I'll definitely be using Q-800 Contacts from now on. Highly recommend!

June 28, 2026
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Reply from 1-800 Contacts

We're thrilled to hear that your entire experience was easy and user-friendly! It's wonderful that your order arrived sooner than expected. We truly appreciate your recommendation and look forward to being your go-to for contacts!

Rated 5 out of 5 stars

I love using 1800Contacts

I love using 1800Contacts! It is so easy to reorder contacts when I need them. I also order glasses through Framery and I love that i get a $25 coupon for glasses when I buy contacts!!

June 26, 2026
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Reply from 1-800 Contacts

Thank you for your wonderful review! We're so happy to hear that reordering contacts is easy for you and that you appreciate the coupon for glasses through Framery. We truly value your business!

Rated 5 out of 5 stars

Great Customer Service

Fastest response and turnaround for contacts ever!

June 29, 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We're so glad to hear about your positive experience with our quick responses and efficient turnaround for contacts! We truly appreciate your kind words.

Rated 5 out of 5 stars

I liked the price and how quickly I…

I liked the price and how quickly I received them.

June 28, 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We're so happy to hear that you were pleased with both the price and the quick delivery of your order! That is our goal! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Order to receive time was super fast…

Order to receive time was super fast and safely packaged.

June 29, 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We're so happy to hear that your order arrived super fast. We love that we can get lenses to our customers so quickly. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Pleased and Impressed

Everything was seamless from the order to delivery. I only spoke with one person, and she was very pleasant. Outstanding service!

June 30, 2026
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Reply from 1-800 Contacts

We are so happy to hear that your experience was seamless from order to delivery! Providing outstanding service is always our goal, and we're delighted we achieved it for you.

Rated 5 out of 5 stars

1-800 Contacts is rad

1-800 Contacts is rad. They send the perfect amount of emails, including well timed reminders. The ordering process is seamless and takes no time at all. This company is the standard for vision care!

June 30, 2026
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Reply from 1-800 Contacts

This is an awesome review, thank you!! So happy to hear that you had a great experience with us. Thank you for considering us the standard for vision care, that means a lot to us!

Rated 5 out of 5 stars

Easy ordering and fast shipping

Easy ordering and fast shipping. They contacted me to verify my order as I had not ordered the toric that were on my rx. Best pricing around. I will continue to order from them.

July 2, 2026
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Reply from 1-800 Contacts

We're so glad to hear you had an easy ordering experience and appreciate our team's attention to detail with your prescription. We value your business!

Rated 5 out of 5 stars

Great first experience

From ordering to delivery the process was so easy. I uploaded a picture of my prescription and within thirty minutes it had been approved. I received my contacts in just a few days- will definitely use again!

June 28, 2026
1-800 Contacts logo

Reply from 1-800 Contacts

Yay!!! We are so happy to hear that your ordering and delivery process was easy and efficient! We appreciate you sharing your positive experience and look forward to serving you again.

Rated 5 out of 5 stars

Excellent Customer Service

Absolutely the best customer service I have received in a long time. They were able to assist me quickly and I actually talked to a real and very pleasant person! My contacts arrived quickly and I couldn't be happier.

July 1, 2026
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Reply from 1-800 Contacts

Thank you for the awesome review. We are so happy to hear about your positive experience with our customer service! It's wonderful to know that you received quick assistance from a pleasant person and that your contacts arrived promptly. Thank you for your kind words!

Rated 5 out of 5 stars

Contacts arrived quickly in my mailbox…

Contacts arrived quickly in my mailbox and didn’t need to sign for them. They handle the prescription verification and that’s all. Will be ordering again.

June 25, 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We're so happy to hear that your contacts arrived quickly and that our prescription verification process was smooth for you. We appreciate your kind words and look forward to your next order!

Rated 5 out of 5 stars

1>800 Contacts is always fast and…

1>800 Contacts is always fast and efficient. My prescription isn't as common as most but that never slows down the process of a refill. Thanks!

June 29, 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We're so happy to hear that our speed and efficiency are consistently meeting your needs, even with a less common prescription! Thank you for your kind words.

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