1-800-Flowers.com Reviews 

This the follow up. Never got the product, with out them even calling to be proactive in trying to fix the problem. I call them, got my refund, without any remorse from their part. Like offering a replacement or sending a replacement. They lost me as a consumer

Flowers were ordered for mothers day, they were delivered Friday the 8th of May 2026 at 9:00 PM.
The flowers were wilted, 3 of the flowers stems were broken! Called customer service waited over an hour for a return call. I guess everyone is having a bad flower day.
Rep was nice enough but in the end he LIED TO US! First he said he could not get flowers replaced until Tuesday the 12th! That's nice mother day flowers delivered two days late. I Said that is unacceptable you should put a rush on the order, this where the LIE comes in. He said he placed a rush on the order and flowers would be delivered Saturday the 11th of May between 9:00 AM and 8:00PM. I checked at 5:00 PM Saturday to make sure the flowers were going to be delivered, LIED to again, said they were out for delivery. Well it's Sunday mothers day and no flowers! Do yourself a favor, order from a local florist. STAY AWAY, FAR AWAY FROM 1-800-FLOWERS! Update: The flowers did arrive today Sunday 10 May, a day late but they are in good condition. With all the aggravation, I still will never use 1800flowers again.

There should be a zero star option…Ordered these in advance for Mother’s Day…even ordered them to get there on Friday so they got their early…was just notified that they won’t be making it until Tuesday…was offered to not pay shipping lol….1-800-Flowers.com this is a joke. Company is terrible.

Don't ever use 1-800-flowers every if you have to have something delivered in a specific time.

I ordered flowers on may 1, 2026 to be delivered on May 6, 2026 to my wifes place of employment due to the fact that she doesn't work on friday's. The delivery service by the name of Federal Express failed to deliver them on the day said. I call to talk to 1-800-flowers. The lady Sam explained they could re-route the package but I would lose the add-ons that purchased. I explained that I need them delivered on Thursday. She explained that she was sorry. I didn't want to here that. Come to find out that the driver held on to the package all day and didn't even to attempt to deliver them. I repeat don't use this at all costs. you package may not get there when you requested

Never used this company before o should’ve checked the reviews. Ordered flowers for Mother’s Day tomorrow, they’re all brown and broken at the stem. And guess what is offered??? A re-delivery & a $15 refund. I spent $115!!! Horrible NEVER AGAIN

I am so very tired of ordering one thing and getting a very different arrangement delivered. Adding this review to remind myself - never again.

Shockingly disappointed.

Spent over $120 on the largest offering, what arrived didn't match the photo at all. Correct flowers but MUCH less that the photo shows on their site.

Modern day scam.

Horrible. The dozen roses showed up with most of the petals off of the flowers and in the box. They could not deliver a new set for 7 more days. This was for Mothersday. They said they would give me a refund but that will take 24 hours to process. I’m skeptical. Most importantly, I look like a horrible daughter in law. I feel terrible. I was suppose to brighten her day and then this. I’m mean not the end of the world but not what I wanted for her either.

Update: I’m adding two more stars from 1 to 3. They gave me a refund and sent another dozen roses that were better. They arrived 5 days after Mother’s Day but my mother in law appreciated them. And I appreciate their integrity.

The flowers were totally wilted. Not sure how a company can get away with such poor quality products. Absolute disappointment.

Very disappointed. Overpriced, late, and wrong. I won't use them again.

I ordered a large bundle of beautiful flowers with a balloon early before motherday to ensure it would delivered on or before motherday. Only to see no Balloon and a very small order of a different styles of flower setting. I paid over $100. It appears to be a small small arrangement that would that would of cost maybe $30 and looks nothing like i order with out a balloon. I will never use 1800 flowers ever again. When I called 1800 flowers they cant seem to find my order but I have the email with conformation with the order number.
Don't waste your money with this company!!! What a rip-off!

You can post it directly on their Google Business profile here:

1-800-Flowers Google Reviews

And here’s the review cleaned up and ready to paste:

Absolutely unacceptable experience with 1-800-Flowers. I placed a Mother’s Day order expecting quality and professionalism from a nationally known company, and instead got embarrassment, stress, and disgusting products.

My mother received dead flowers — not wilted, DEAD — and after contacting customer service, the replacement arrangement arrived just as bad. Sending dead flowers once is careless. Sending them twice shows a complete failure in quality control.

What made this even worse was that another arrangement from the SAME order, sent to an expecting mother, arrived with ANTS inside the flowers. Ants. In a gift arrangement. That is beyond unprofessional and honestly unsanitary.

This company heavily markets emotional moments like Mother’s Day while delivering grocery-store quality at luxury prices. If you’re considering ordering for someone important, don’t risk it. There are local florists that care far more than this corporation clearly does.

I will never use this company again, and I strongly regret trusting them with meaningful gifts for my family.

I ordered flowers for my Mother’s Day plans. Req. Friday delivery so no problems? They took my money and never secured my order w a local florist. Best they could offer was the Tuesday after Mother’s Day. DONT WASTE YOUR MONEY W THESE RIP OFFS

This was the worst experience I have ever had with any online experience. I ordered a beautiful bouquet of flowers that was supposed to have white roses and then white and purple flowers, 12 chocolate covered strawberries and a card with a personal message in it. This was supposed to be delivered by a local florist and be fully arranged. What was received was a bouquet of purple and yellow mums, delivered in a box and not in a vase arranged. The bouquet of flowers was horrible compared to what I ordered. There were supposed to be 12 chocolate covered strawberries and she got 6. The card was not included. You all did provide a refund, however that does not account for the fact the special occasion was ruined by the complete disregard for what was ordered. I seriously doubt I will ever order from 800 flowers ever again.

I ordered an $86 flower arrangement for my wife for Mother's Day. They arrived on time as expected. When I opened the box I was absolutely shocked. The flowers were old, yellowing, and looked nothing like the photo on their website. It's obvious that shrinkflation has arrived at 800flowers.com. I am embarrassed to give this arrangement to my wife and I'll eventually end up running to Safeway for a dozen roses that are cheaper and look better than what I received from 800flowers.com. I called their customer service line and was greeted by someone who was overly coached in their English. She was nice, however, and offered to replace the arrangement. Unfortunately, she was unable as all the Mother's Day arrangements had been sold and there's not enough time to replace it anyway. So, instead, she provided me with a full refund. I appreciate that. But I still need to go make a special trip to find flowers for my wife. 800flowers.com was once a really good and reliable company to purchase flowers with my busy schedule. But no longer. I will never again purchase flowers from them as it's obvious they've lost focus on quality. I ask them this: You tout yourselves as a "family of brands helping people with their special moments" (or something like that). Exactly who are you helping with a 1.8 score? Seems like that should be a wake up call for you.

ordered flowers for mothers day and they arrived looking TERRIBLE. this is the LAST TIME i will order flowers from this company. call a local florist instead.

Order placed with plenty of time to arrive. Never delivered. Can’t get a hold of anyone. On hold for 1/2 hour and bot online claimed it was delivered. Scam. 😡

I ordered flowers and chocolate two days before Mother’s Day and they never delivered it. It said attempted delivery but someone was home and they never called or came to the door. I called them to inform and they said they would redeliver by 8pm and they never did. The next day I called back and they gave me the same information nothing more. It will be delivered by 8pm and again it wasn’t. Then it took forever to get in touch with them and get a refund for my order. Absolutely a waste of time. They are not dependable and definitely do not have customer service.

This is the second time i have ordered from 1-800Flowers. The first time the balloons were not delivered and i received a refund. This year the flowers and vase is missing and it was delivered to the wrong address 2 doors down from where i should have been delivered too. When i called they said they could schedule a new delivery for the flowers and then came back and said the flowers were no longer available which is crazy because the driver had the flowers on the front seat as my mother seen the flowers on the seat in his car when he pulled up and parked in front of her house. I reviewed the picture that was included on the site showing it was delivered and all i seen in the picture was a purple bag with the strawberry's and the card. Very disappointed for the second time. I will never use them again. Both orders were for Mother's day. Thanks 1-800 flowers for screwing up Mother's day for me twice!

Scammers! Find another florist. They wouldn't let me cancel my order 20 minutes after ordering online. Then I get a call and text from an 844 numbers saying I need to confirm before they can process my order. Not knowing I just got off the phone with customer service telling me different. Sadly they already tried processing the money. Lucky I called my credit card and blocked it and they are issuing me another credit card. Its a sad world we live in when I just wanted to send my 90 year old mom flowers for Mother's Day.