1-800-Flowers.com Reviews 

My order was not delivered on the scheduled day, despite the website clearly promising same-day delivery. What’s worse, I received conflicting emails; first saying the order was ready for delivery, and four minutes later claiming a delivery attempt was made, even though no one actually came.
This isn’t the first time I’ve had this issue with this website. I experienced a similar problem a few years ago, and unfortunately, nothing has improved. I don’t know why I trusted them again.

I should have paid attention to the reviews. While the order was processed timely (although I have not received feedback on the quality of the flowers), the card arrived damaged so the recipient couldn't see the sender or the message. Then when I contacted 1800Flowers to get the full message (as only a partial was copied on the card), they could only give me a partial message). I believe they were wrong on the character count and cut most of it off on the $6 greeting card I paid for so I could send a longer message. I highly recommend NOT using this company to send flowers.

We preordered flowers for a funeral 2 weeks in advance. We got an email stating they were going out on the day of the funeral. Their excuse was that the florist was supposed to cancel the order weeks ago. Never use them for anything.

The floral arrangement delivered did not meet expectations and differed significantly from what was advertised on the website. The bouquet lacked volume, appeared sparse, and did not resemble the product image. While I understand that substitutions may sometimes be necessary, the final arrangement did not capture the overall look, feel, or character of the “Fields of Europe” design.
The balloon that was supposed to be included with the order was missing entirely.
The presentation was underwhelming and did not reflect the price paid. I had expected a much higher standard of quality and accuracy.

Awful! I ordered flowers for a memorial service 2 weeks in advance. They asked when the service was (11am). I received no other communication outside of my order confirmation. I get a notification the day of the service that "my order is being prepared" at 10am. I reach out to customer service at 10:45 because I have yet to receive a delivery confirmation. I receive this from the customer service rep: "the flowers didn't get there for the service because they don't have the available flowers to fulfill the arrangement". I asked did they not figure this out in the last 2 weeks since it was ordered? "As per shop, they thought that they cancelled it already on their end and they just noticed it now that it hasn't". Absolute bush league company to do this the day of a memorial service. Will never order from them again!

Two weeks before my mom's funeral-I ordered an URN Funeral Arrangement from 1-800-flowers. It is made to encircle the URN on a table at the church altar. March 13th, the day of the funeral service it NEVER arrived at the church. I called 1-800-flowers, who were very nice-they tried to reach out to the local florist who was supposed to design and deliver them. They got no response from them. I asked for the local florist's name and contact information but was told "they could not tell me that". So instead, I have to write a complaint against 1-800-flowers. Our family will NOT ever use 1-800-flowers again. Sad to say but, they must contract with some not-so-good local florists who are representing them.  We have received our refund already of course. But I want others who might be going thru a heart-breaking time of loss- to know they can't count on 1-800-flowers.

Good luck talking to a human when your order is late and incorrect. Their AI customer service representative hangs up on you if your is listed as undelivered. Horrific experience

I ordered a plant and it has been delayed in being delivered. It was to be delivered on the 10th then the 11th and now its to be delivered on the 12th fingers cross that it will be delivered at all. I knew there was a reason that I hadn't ordered from you in a while and now I remember. Delays in delivering.

My experience with 1-800-Flowers was extremely disappointing.

I ordered a flower delivery from 1-800-Flowers for my wife for International Women’s Day (March 8). She lives in another state, so sending flowers was my only way to make the day special for her. To avoid any issues, I placed the order in the evening on March 6, 2026, and scheduled delivery for the next day.

The flowers were not delivered as scheduled.

I contacted 1-800-Flowers customer service, and they assured me the delivery would happen on Sunday, March 8 instead.

On Sunday I spent the entire day contacting 1-800-Flowers support through both chat and phone calls. At least five different representatives promised me that the flower delivery would arrive that same day. Each time I was told the order was on the way.

However, the flowers were never delivered at all.

What makes this especially frustrating is that this was meant to be a surprise for my wife on International Women’s Day. Because of the repeated promises from customer service, I kept waiting the entire day instead of making alternative plans.

This completely ruined the surprise and the occasion. After all the waiting and empty promises from 1-800-Flowers, I had no choice but to request a refund.

What disappointed me the most was not only the failed flower delivery, but the constant misinformation and repeated assurances from customer service that turned out to be false.

This was easily the worst flower delivery experience I have ever had. I will never use 1-800-Flowers again and cannot recommend this company to anyone.

Order #5971979956 — scheduled for delivery in Scottsdale, AZ on March 8, 2026 — was never fulfilled. If you need reliable flower delivery for an important occasion, I strongly recommend choosing another company.

Item ordered as Sympathy arrangement. What was delivered was a joke . Less than 1/2 the size ordered. Price $119.00 with delivery ( flowers$99) Pathetic arrangement that could have been done with $20 grocery store flowers. Deplorable!

Shouldve listened to the other reviews. I gave them the benefit of the doubt but wow I am truly disappointed. The flowers were for a funeral service. Ordered 2 weeks in advance, spent 1 whole week trying to get in contact with them to make sure the order was delivered on time because apparently they cannot read instructions.Phone call doesn't work at all and emails get no replies.Finally got in contact with CS through their chat and they were about to have the flowers delivered a day AFTER the day I put when ordering. Flowers looks nothing like the pictures when delivered. HOW IS THIS EVEN LEGAL? Many complaints about the quality and I thought since this is for a funeral service and the order costed HUNDREDS that they would give a little bit more effort. NOPE I was wrong. STAY FAR FAR AWAY. Support a smaller shop.

I ordered flowers from here for Friday, March 6 delivery for a funeral. I paid extra for delivery this day. Two hours prior to the service I get a tracking text saying it will actually be Monday before 8 PM. (Three days after the funeral.)
When I called, I was told I could not receive a refund because the package was already in transit. I called a second time and was on hold forever and demanded a refund and finally was able to get one. I was not able to find flowers locally for the funeral in a two hour timeframe and so this screw up by one 800 flowers really really was terrible for a family in mourning.
Lesson learned, always always support local businesses. I should have gone with my gut because this was inexcusable.

They lie they false advertise they don't treat the deliveries with care you get wilted flowers that don't look like they do online so your buying a lie and that against the law and they lie about deliveries dates and when they'll be delivered they ruin the surprise and the moment that your trying to capture and they don't seem to care

Placed and order for an all pink bouquet and what arrived was everything but pink. Purple and yellow. Some flowers were very wilted and the whole thing was sloppy. Was pretty disappointed because my daughter always gets me these beautiful bouquets from a road side florist and hers looked horrible.. 800-flowers wanted to send another one at no cost but like why does she need two? I just wanted my money back. They can’t tell me how long it will be before the refund is issued which is strange.

Flowers ordered and did not arrive in time for a funeral. The local shop assigned to my flowers was closed and 1800 flowers failed to relay that information. The worst part was the inaccurate information on their order portal stating “delivery attempted”. This was false and misleading information. Had we know this was the case we could have attempted to find last minute arrangements ourselves. It would be too much to expect 1800 flowers to take responsibility and correct this failure. Myself, my extended family and funeral attendees know that 1800 flowers is not the place to order flowers. Consider working with a local reputable florist whom deserve your business and respect sensitive occasions.

Don’t use this company!!! You have been warned!!! I have ordered a beautiful looking funeral arrangements for a friend. I asked the customer service person who took my order to make sure it’s delivered at the residence she told me to have the church receive it instead and would make sure the person knows it’s from me. Thus was from 2/14/26 I have not gotten a response from the flowers place to even say it was delivered. I paid a total of 185.00 so you think I would have gotten a deliver receipt . This service is the most lousy . Try another company and if I had seen the poor ratings before I wouldn’t use them. The family has not even acknowledged receiving them.

I ordered flowers to be delivered to my daughter that loves in Charleston SC. I live in MA. I thought that they would work with a local florist in Charleston, since I do not know of any myself. I ordered the flowers days in advance and wanted them delivered the day before her birthday so that she would have them before her birthday and she could enjoy them. Once I paid for and submitted the order, I received the email confirmation. Shortly after, I received an email letting me know that it would not be delivered on the day before her birthday, but would, in fact, be delivered the day AFTER her birthday after it had traveled from Nashville TN!!!! So they obviously didn't work with a local florist in Charleston!! There was definitely no transparency in this process and I was SO disappointed. I haven't been able to travel down there to see her as much as I would like as I work at a college and the spring semester is a busy one. I was SO sad and angry.

Bought a wall decor that was $50, and not worth $10. Very cheaply made, no bow, per photo…it came as a piece of ribbon that I guess I was supposed to make a bow out of. Flowers were too stiff to really ‘arrange’. Does not hang well. Ribbon for hanging is poor, and the entire piece hangs crooked. Last December my sister’s birthday arrangement arrived 4 days late and dead. I’m DONE with this company

I ordered these for a dear friend who lost her brother unexpectedly. Paid extra for same day delivery. The Flowers never arrived. When I called customer service they were not helpful. When I used the app, I will supposedly get $15 off on another shipment if placed within 24 hrs. Why would I order another product? Its a useless guarantee. There is no way to call the local florist directly "due to privacy reasons" so I have no idea if it was shipped to a neighbor etc. I do not recommend, call a local florist, and least you have the ability to fix a problem if one comes up.

Shipping History
Wednesday, February 25
3:34 PM | KENT, WA
Delivered

8:09 AM | KENT, WA
Created

No matter what... when 1-800 Flowers offers a discount, you'll play hell trying to take advantage of it>
-- Their discounts often sound nice, but good luck trying to collect.
-- I'm never using them again.