1-800-GOT-JUNK? Reviews 

3,201
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,792 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely professional, polite, and efficient while handling household items with great care. The overall service is described as quick, seamless, and incredibly helpful for clearing out spaces without any hassle or stress. People appreciate the prompt communication and punctual arrivals, making the entire process smooth from start to finish. Some reviewers were not happy with the cost, mentioning that the pricing felt a bit too steep or higher than expected. A few people also noted occasional difficulties with quotes or feeling that certain removal options were overly expensive.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their efficiency and friendly demeanor.... See more

Service

Customers consistently note positive experiences with service, highlighting that teams arrive on time and... See more

Price

Reviewers mention ambiguous feedback about price, reflecting widely varying experiences across different... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as quick, easy, and... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were very polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your team was great! They responded immediately, were professional, congenial, and quickly removed an old king mattress from our garage. Abe, Jon and Jonathan were exactly what we were looking for.... See more

Rated 5 out of 5 stars

Overall communication was great, starting with the initial call to set up an appointment. The team that arrived, Chris P and Matthew were very professional, pleasant, and thorough. Having recently l... See more

Rated 5 out of 5 stars

Not the first time I've used this service, but years later I encountered an employee who'd worked for me before. This speaks well for the company: good help is hard to find and keep. The team who arr... See more

Rated 5 out of 5 stars

Having a loved ones house cleaned out after their passing is not an easy task. Cameron, Sebastian, and Adam were quick, thorough, and most importantly respectful. They cleared out more than half the h... See more


Company details

  1. Waste Management Service
  2. Garbage Collection Service

Written by the company

1-800-GOT-JUNK? is a full-service junk removal company that helps homeowners, businesses, property managers, contractors, and real estate professionals make space by removing unwanted items quickly, safely, and professionally. Founded in 1989 by Brian Scudamore with one truck and a simple vision — to take the ordinary business of junk removal and make it exceptional — 1-800-GOT-JUNK? has grown into one of the most recognized names in junk removal. Our friendly, uniformed truck team members make the process easy from start to finish. Customers simply point to what they want removed, and our team does all the lifting, loading, hauling, and cleanup. We remove almost anything non-hazardous, including old furniture, mattresses, appliances, electronics, renovation debris, yard waste, office junk, retail fixtures, construction debris, and general clutter. Whether you are decluttering your home, preparing for a move, clearing out a garage, renovating, managing a rental property, cleaning up after tenants, or handling a commercial cleanout, 1-800-GOT-JUNK? is designed to make junk disappear with less stress and more care. We provide upfront onsite estimates, convenient booking, professional service, and responsible disposal whenever possible through recycling, donation, and repurposing. Since day one, the company has been built around people — our customers, our franchise partners, and our truck team members — with a commitment to friendliness, professionalism, and leaving every space better than we found it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

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4.8

All reviews

(3,201)

2,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Communication

They were in constant communication from the time I set the appointment online to when they arrived. Very hard workers too! Jimmy and Tristen hauled 4 piles of construction debris in August in Florida 😲.... Lucky there was some cloud coverage! It was pricey, but worth the cost to have all that removed in one day. The setup was just as described on their website and couldn't have been easier! Highly recommend.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Steve and Sanraj were very professional…

Steve and Sanraj were very professional and efficient. Working inside and outside, they worked hard, worked quickly and did everything we asked. It was a painless experience for us. We are definitely planning the next junk removal!
Thanks so much guys!
Ann

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Christian and Tanner were very…

Christian and Tanner were very professional but also warm and friendly. I liked that they saw some garbage to get rid of and they offered to take it at no extra charge. Although I think this service is expensive, you came in cheaper than the ' other guys'.Thanks for helping me wo all the hassle.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Professionals that are PROS!

The truck partially filled from previous job, yet were able to fill everything I wanted to load up! Pricing was fair and they swept the garage out! Ethan Fowler and Jonathan Cain will be on my list for future junk removal!

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Experience 11/10.

Experience 11/10. Anthony and Sean are professional and polite. The experience of watching them dismantle and remove the reclining couch was 👍. Quick, personable and thorough.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great guys

Both guys were very professional and fast and was explained everything. Will definitely use this company again

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

These guys were the best

These guys were the best! They were on-time, courteous and kind. They made this feel like an actual personal experience. They didn't come into the house all manly and pushy. They were awesome!

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Evan and Andre were quick and efficient

Evan and Andre were quick, efficient, communicated well and addressed some concerns to my satisfaction. They did a great job of removing the old furniture and were very pleasant fellows to deal with.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Repeat Customer, and This is Why.

Michael N and Nicholas V were fantastic. They were fast, efficient and totally professional. Quietly helpful and friendly as well. As a senior on a fixed income I often worry when there are young strangers in my home. These two young men were GOOD and represented their company well. Kudos to them.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Brian and Deair were awesome

Brian and Deair were awesome. Very polite and helpful and went through all of my options for this project and any future I may need. Very respectful young men and I appreciated their help and demeanor. They were also very prompt. Between my first call and their arrival was less than an hour.

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

I’ve been trying to get someone to…

I’ve been trying to get someone to return my phone calls and texts. Your business came to my house March 10 and damaged my house. Two guys who came to my house took pictures and said that they were going to contact their boss. No one will contact me. No one will call me. No one will email me back. I keep getting answering voicemails . I keep getting ignored. Listen you guys came to my house and charged me 443 dollars to remove a mattress and a sofa. I paid you in good faith! It’s been very frustrating and disappointing to say the least. At the very least can I get a phone call from someone??? All I want is my siding repaired. It’s an eyesore and everyone who comes to visit me is looking at my house and asking me what happened to your siding?? Can you please call me back please!! I’m at my wits end. I cry everyday because I feel like I’m being taken advantage of. This happened on March 10. For goodness sake please contact me. Please!!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

I wasnt going to go with your service…

I was t going to go with your service and spend the money , but Sampson and Joesph talked me into it. They were so, so nice and caring and helpful. I’m glad they changed my mind because it made my life so much easier. Two of the nicest guys ever to deal with!!!

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Josh and Daghaim were amazing!

Josh and Daghaim were amazing! Very professional, efficient and friendly. It was the best removal experience I've had to date. I really appreciated the way they handled the whole call and would recommend their service to everyone!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Brett D and Nathaniel D came to my…

Brett D and Nathaniel D came to my rescue. My brother passed and I needed his condo emptied under a time crunch. The power went out when they came and instead of leaving they manually carried the junk up and down four flights in the dark with no ac. Not only that they were extremely kind and helpful. In this day and age you don’t find people who help like that anymore. Thank you to them for their compassion and dedication - may all good things come back to them.

August 26, 2026
Unprompted review

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