1A Auto  Reviews 1,527

All was well and good. Great staff.was a pleasure to do business with. Price is awesome for some people who cannot afford other prices from other parts stores or dealers. Will call on them again when I need something. Thanks 1A Auto

Tara was efficient and very helpful in my first visit to your company. She did tell me it will be here tomorrow.
IF that happens, you have devoted fan and customer.

Great customer service they sure helped me out what I needed to know,the only thing that I think that 1AAuto should change is the way you look up your vehicle for part fit,it only lets you choose 3 simple options,like yr mk and mod.,and that's it , should be more precise,on part look up,

They're answering the phone! Hold time is not bad. All the others you can't even call. Because of financial situations I've been buying parts from them but I haven't been able to put them on the vehicle yet. So I don't know how things are going to work but I will give them a review once that happens and all my repairs are complete

Customer care young lady that helped me. Did not give up on any questions that I asked, even Taking time to put me on hold, to make sure the parts in question were correct the first time and, that the part would fit

The lady I spoke to was very patient and helpful. I would recommend 1A Auto anytime.

I purchased a mirror that unfortunately did not fit when I sent them an email the only response I received was a label. I sent them another email to get my refund and a week later I was refunded a partial payment with no explanation. They are terrible. WILL NEVER PURCHASE FROM THEM AGAIN!

The part I ordered was for rear wheel. I needed front wheel Hub assemblies. So in the return process, I asked if I could order the correct ones at the same value using my return parts as an even exchange the answer was NO. So also thinking I ordered the correct parts I was also charged the return delivery. The website misinformed me. So feeling like I was misled I will no longer be doing business with A 1 Auto after all these years.
All I needed to do was exchange. No complications.
I'm on SSI fixed income. So will have to wait another month. Thanks A 1 Auto.

I entered the year, make and model on my vehicle into the website, no option to enter a VIN. Received the wrong size rear rotors. I never installed onto the vehicle. Now they will not refund the wrong parts. Trash company. Poor customer service. Chinese made parts. Stay away!

That was excellent

Customer service is awesome, easy going and they get you to the right spot and right part the only thing that would make them better is some promotional items for good and loyal customer so they can advertise that 1A auto is the right doctor for when your car is sick 🤧

Rep not only answered all my questions but even tool thr extra time to do something for my benefit that wasn't required by 1a auto or the rep. Very pleasant to speak with

Always bought my parts from 1A Auto, Great parts, the representative was helpful, when you call them you talk to a real person, the representative has great knowledge about the parts and not pushing you into buying unwanted products.

I 100% recommend 1A Auto.

No hassle whatsoever with needing the part replaced. Ms. Kayla was very professional, thorough, and swift with helping me! I’ll keep coming back to 1A Auto for all my auto parts. You have made a customer for life and I will direct everyone to you for all their auto parts as well. Very impressed with the ease in dealing with customer service!

Mrs Chaquitta was very extremely compassionate with my delima that my car was in the shop and now part is being delivered
The part was returned by UPS as damaged
I do need the LED BULB for the high and low beam for my 2009 maximum but I can’t find them with y’all
PLEASE HELP ME WITH LOCATING LED 6500k high low bean thank you

At the end of July I ordered a radiator for my truck and it arrived in three days; unfortunately it arrived in a torn up box without proper packing material and staples stuck in the radiator core. I called to request a refund and was ready to send it back. The customer service representative was very polite, helpful and assured me that a new radiator would arrive in three days with proper packing material and I needn’t return the damaged one. On August 6th, my new radiator was delivered again without packing material and the new radiator’s also damaged. After my experience with 1-A Auto, I won’t be doing any future business with this company.

For starters customer service opens at 8 and call was answered at 801 fantastic. CS rep was very professional and my issue was resolved in ten minutes with no hiccups.

The customer service agent who took my order was very helpful and knowledgeable of the kit I was needing.

I ordered an internal door handle and installed it myself. Their video was very helpful. Delivery was quick. Thank you!