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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers had a great experience with this company. Customers consistently praise the products and their high quality, often noting significant improvements in their health and well-being. Many users have found the supplements effective for various conditions, from joint pain and vision issues to digestive health and immune support, with some even reporting positive feedback from their doctors. However, some people were dissatisfied with the subscription and ordering process, mentioning issues with unwanted recurring orders, unrequested shipments, and difficulties with cancellations and refunds. There were also occasional concerns about product pricing, changes in product size or flavor, and some individuals experienced no results or adverse reactions to certain supplements.

What people talk about most

Product

People report positive experiences with product, often praising the quality and effectiveness of the... See more

Quality

Customers consistently note positive experiences with quality, often praising the commitment to high... See more

Subscription

Users describe ambiguous interactions with subscription services. Many customers appreciate the convenience... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the products to be of high quality and... See more

Order

Reviewers highlight ambiguous aspects of their orders. Some consumers report receiving incorrect items, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had no issues with ordering at all. I can only buy one bottle at a time as I am on a very low income and it's not something I can afford. BUT, I do like the products, LiverMD and MagMD. I have... See more

Company replied

Rated 4 out of 5 stars

I purchased collagen because my hair was getting very thin I had previously used daily hair growth vitamins for over two but I had no results in growing my hair. I have been using the collagen pepti... See more

Company replied

Rated 4 out of 5 stars

I have been using 1MD supplements for many years, I would have tried at least 7 different ones and I have to say they all do the job they are made for! It has cost a lot of money as I live in NZ, how... See more

Company replied

Rated 5 out of 5 stars

I have been taking vision MD for over 1 year since cataract surgery last year. Since I am legally blind in my left eye have taken supplements for my eye health for many years and switch when it seem... See more

Company replied


Company details

  1. Vitamin and Supplements Store
  2. Doctor

Written by the company

1MD Nutrition is a trusted leader in the health and wellness industry, offering scientifically formulated supplements designed to support whole-body health, vitality, and longevity. Our products are meticulously crafted with the highest-quality ingredients, backed by research and designed for optimal absorption. Whether you're looking to support heart health, boost immune function, or improve cognitive performance, 1MD Nutrition offers targeted solutions to help you achieve your wellness goals. We are committed to transparency, sustainability, and customer satisfaction, ensuring that every product meets the highest standards of quality and effectiveness. All our products undergo rigorous third-party testing to guarantee potency, purity, and safety, giving you peace of mind with every purchase. Our team of experts, including physicians, nutritionists, and wellness advocates, is dedicated to empowering you with the knowledge and tools you need to live your healthiest life. From our top-selling VisionMD® for eye health to our LiverMD® for liver support, we offer a wide range of products tailored to meet the unique needs of our customers. Join the millions of 1MD Nutrition customers who trust our products to support their health and wellness journey. With a strong focus on customer care, we prioritize delivering an exceptional experience and are always available to assist with any questions or concerns. At 1MD Nutrition, we believe in making health and wellness accessible, effective, and truly beneficial for every individual. Join us on the journey to better health today! Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll make sure to assist you and find a solution.


Contact info

4.2

Great

TrustScore 4 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I am pleased with the results with one request

I am very pleased with the results. My only request would be to not make the packaging so elaborate and combine 3 months into one bottle. I would prefer to pay for the product not the packaging. The cost could be reduced if no box and 3 months in a bottle.

October 27, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Ms. Booth, thank you for sharing this great feedback with us. We hear you loud and clear. More sustainable packaging options will be available to customers soon!

Rated 5 out of 5 stars

The presentation was GREAT

The presentation was GREAT! Very helpful and to the point. Well done.

October 26, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Ms. Albanese, thank you for taking the time to send this feedback to us. We're thrilled to hear it was so helpful!

Rated 5 out of 5 stars

CholestMD works.

Maybe this isn't the place for a product review. Too bad. I am 76, and my Cholesterol and Triglycerides have been elevated for many years. I don't like the prescription meds given to me because of side effects and intera6with other supplements I take. CholestMD is the I tried 3 or 4 other Cholesterol products over the years with zero discernable benefit. I began taking CholestMD about 3 years ago and take 2 pills twice a day.
I had a wellness exam at the VA a month ago and hoped there wouldn't be any bad news. I was surprised by my lab results. My LDL Cholesterol and Triglycerides were about 30% lower than usual and HDL 50% higher. My diet and weight are stable and I have not made significant changes to the list of supplements I take or lifestyle. I repeated the Lipid panel this week to confirm the results. This report was virtually identical to the previous one. I am very happy with this product. Very happy!!

October 27, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Mr. Lore, Your story inspires us and pushes us to continually innovate formulas that provide real, powerful results. We are honored to be there with you on your health journey!

Rated 3 out of 5 stars

1Md gave me a refund..thank you..I…

1Md gave me a refund..thank you..I really appreciate it.

October 19, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Ms. Belke, It is our pleasure. Thank you for giving us the opportunity to make things right for you! We wish you all the best on your health journey.

Rated 5 out of 5 stars

Buy 1MD products from Amazon

The 1MD CardioFit is an awesome product and always brings my blood pressure down quickly. I suggest that people buy 1MD products through Amazon, so Amazon will deal with 1MD if there is a problem with product charges, deliveries, or refunds. It sounds like customers may still need to keep their packaging even when purchasing through Amazon.

September 2, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Margaret, thank you so much for taking the time to provide this valuable feedback to our team and so nice to hear that CardioFitMD is providing great results for you! We are proud to offer customers who purchase directly from our website a 90-day money-back guarantee.

You are correct that our return process does require customers include inside the return package, all bottles that were purchased whether they were opened, fully used, or unopened.

For those who prefer to purchase 1MD Nutrition products on Amazon, we urge you to verify you are purchasing from the 1MD Amazon store and not an unauthorized reseller. We also urge you to familiarize yourself with Amazon return policies, as we unfortunately do not have any control over refunds and returns for products purchased on Amazon.

Wishing you all the best on your wellness journey and thank you for trusting us with your health!

Rated 1 out of 5 stars

I ordered 3 mo suppy of Krill oil and…

I ordered 3 mo suppy of Krill oil and got a conformation email. When order shipped I got a tracking number and oh goody they added a $100.00 joint supplement I didn't order. It was a 15 minute wait on hold to get a return RMA for the unwanted product. When I asked about the unwanted addition,they said additional items pop up after making order if you want to add on to original order. I must of accidentally ordered..I didn't get a confirmation email for that if I actually did..baloney ! I now have to pay shipping for this return ...😡

August 3, 2023
Unprompted review
Rated 1 out of 5 stars

Very Disappointed

I odered before from them and I never opted for the automatic refill. This time I ordered and I was put in the automatic refill. I called and asked to discontinue the automatic ordering and I was helped, however, the next day they had gone into my account AGAIN! after I cancelled the first automatic order. this is unacceptable and I will NEVER order or recommend them. I am also going to report them to the BBB and a Consumer group (AARP). Also when you call them you are on hold way TOO LONG for a business!!!

August 2, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Jan, we apologize for any confusion in the checkout process as well as the time you spent on hold. This is not reflective of our typical customer experience, and we apologize. In regards to the automatic refill, please know that it is never our intention to deceive our customers. We do offer options for both subscriptions and one-time purchases, and nearly 100,000 customers do take advantage of our subscription options which can be paused or canceled at any time. We do offer an ironclad 90-day money back guarantee to our customers if it was not your intention to subscribe. We'd like to get in touch and learn more about your experience to see if we can help.

Rated 1 out of 5 stars

They make canceling the subscription a…

They make canceling the subscription a much more difficult/waiting on hold process than the more professional companies that put a 'cancel subscription' link right on the page!!
Canceled by email 7 days before shipment and it still shipped.

July 3, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Jesse, we sincerely apologize for your experience contacting our customer service department. This doesn't live up to the high standards for care our customers typically experience. Please know that any unneeded product can be returned within a 90-day window. This is backed by our ironclad money back guarantee. We do apologize for the inconvenience.

Rated 1 out of 5 stars

Ordered a one time shipment continue to…

Ordered a one time shipment continue to get charged. After being on hold forever they try to tell me I reordered. B.S. I wouldn't reorderer if it was free! Taste horrible.

June 30, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi William, we apologize for any confusion in the checkout process. Please know that it is never our intention to deceive our customers. We do offer options for both subscriptions and one-time purchases, and nearly 100,000 customers do take advantage of our subscription options which can be paused or canceled at any time. We do offer an ironclad 90-day money back guarantee to our customers. If you haven't yet, please reach out to our team at support@1md.org or provide additional information here so that we can help.

Rated 1 out of 5 stars

THIS COMPANY'S PRODUCTS DO NOT WORK

THIS COMPANY'S PRODUCTS DO NOT WORK
Initially contacted 1MD Nutrition in late,2022. I ordered a supplement from them because they indicated a Full Refund if not satisfied and had a toll free customer support phone #.
This company has a VERY DECEITFUL check out system where you are enrolled on a Month Subscription refill. I received 2 orders in less than 30 days with this AutoRefill program. The 3rd shipment showed up 20 days later, I REFUSED SHIPMENT WITH USPS IT WAS RETURNED TO 1MD NUTRITION WITH A TRACKING NUMBER, THEY RECEIVED IT ON 1/20/2023.
TO DATE THEY HAVE NOT REFUNDED ME FOR THE RETURNED PRODUCT.
I have contacted their support "team" they are non responsive. WILL NOT ANSWER PHONE CALLS, WON'T REPLY TO EMAILS.
I Would highly recommend NOT doing business with this group!
I finally received a refund, BUT only after I continually harassed them and wrote the TRUST PILOT report.

January 8, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Bruce, we appreciate the information you shared so our team could look into this for you. After searching through our records, we show that you contacted us on June 14th, and that a refund was processed back to the original payment method the next day on June 15th, 2023. Delays may have been caused because we do ask that customers contact us to let us know they would like to make a return. This generates an authorization number showing our returns department that this was an approved return. Thank you and we apologize again for any inconvenience.

Rated 1 out of 5 stars

Poor Customer Service & Product

After cancelling my subscription they, 1MD, sent me products and charged my CC.
I returned the product as they, 1MD, provided the shipping label.
I received no refund, filed a dispute with CC, and it’s still dragging out! I have proof product was delivered back to them.
Now 1MD is telling me drop the dispute with the CC or they won’t refund.
Product wasn’t all it was claimed anyway, my bone scan was worse after taking their product.
Not impressed with their lack of customer service.
I do NOT recommend them at all!
We are in month 5 of me trying to get over $200 refunded back to me!
Today is 13 May 2023

May 13, 2023
Unprompted review
Rated 1 out of 5 stars

I have spent an hour and a half on the…

I have spent an hour and a half on the phone trying to cancel my subscription with this company. I couldn’t understand the people talking to me - it was difficult. But they took a lot of my personal information and it made me feel very uncomfortable and they never did get any information that the subscription cancellation because was complete and the call kept dropping.

April 26, 2023
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hi Tim, thank you for sharing your experience. We apologize for the discomfort you experienced in speaking with our customer service department. We'd like to look into this and learn more. Please do reach out so that we can assist.

Rated 5 out of 5 stars

Other benefits (Sciatic Nerve) releif

Okay! I've just started taking this product for almost 30 days. What I have notice is... my sciatic nerve symptoms are at minimal. I don't have excruciating pain in my leg that shots up from my calf to my buttock. I know there are different herbal Milk Thistle and other ingredients such as turmeric along with black pepper. I know those 3 combined ingredients works wonders for my pain. As far as my liver, I have to report back next month is my annual physical. Looking forward to the results. I will update you. Oh, this is my second order, and I have lost weight but that be also with my metamucil as long as it working for me, I will keep using. My second bottle is on it's way.

April 24, 2023
Unprompted review
Rated 1 out of 5 stars

called to cancel for refund after 60…

called to cancel for refund after 60 days way under refund time waited on hold for 28 minutes and was told refund will be put on credit card checked after 3 weeks still no credit called back on hold again for 25 minutes and was told forget to send credit come ON that BS then said they would send credit refund now still have not credit refund don't deal with this company very very horrible customer service

April 4, 2023
Unprompted review
Rated 1 out of 5 stars

Buyer Beware!

Buyer Beware! Don't trust that no questions ask money back quarantee! I ordered a three month supply of Move MD. When I was charged for TWO three month subscriptions ($118 each) and had difficulty resolving the duplicate order, I decided to cancel the subscriptions and have nothing more to do with the company. I returned the products unopened and canceled the subscriptions. Today, three months later, I got TWO separate emails about two pending shipments of the same product. They were asking for an updated payment info. I immediately logged on to the website and found both subscriptions still listed as ongoing in the account in my name. I tried to cancel them and received the message that the subscriptions (BOTH 3 MONTH SUBSCRIPTIONS) couldn't be canceled because they'd been shipped! I called. I was able to get the subscriptions canceled and waited for the two emailed confirmations. I asked about the refund for the previous two returned orders and was told there was a record of a return label being sent to me but no return received. I sent the products back immediately. She said she would look into it further and call me back. Several hours later, an email arrived from 1MD which said no return label had been sent. The phone rep confirmed my request for refund and that a label had been emailed to me. From the poor handling of a duplicate order to today's experience, it is clear to me that getting and keeping as much of our money as possible is the company's mission. Be careful!

EDIT: The reply from 1MD is baffling. In no way has the issue been resolved. I am still waiting for a refund and question why the email response contradicted the information provided by the phone rep. I have taken this to the Better Business Bureau for their assistance. Again, use caution before subscribing and giving credit card information!

December 10, 2022
Unprompted review
1MD Nutrition logo

Reply from 1MD Nutrition

Hello Karen, we are very sorry to hear the difficulty you had with cancelling your subscription, but we're relieved to know that you were able to resolve your issues with our customer service team. We wish you all the best on your health journey and are always here for you should you decide to give us another chance. Best, The 1MD Nutrition Team

EDIT: Thank you for clarifying. We apologize for misunderstanding the situation described in your initial review. We would love to arrange for a customer service agent to contact you asap today, but we would need to have a last name to identify your information in our system and reach out. If you would be willing to provide that, we are eager to assist you. Of course, we completely understand if you are uncomfortable providing this sensitive information here and then would please ask for you to email us at support@1md.org. We are looking forward to resolving this issue for you!

Rated 1 out of 5 stars

Bought the junk for joint pain

Bought the junk for joint pain, just light your $50 bill on fire, this company is a farce & a ripoff 30 days no sign of anything from these fake pills, customer service is zero, the only place they respond is here. STAY AWAY FROM THIS PHONY RIP-OFF COMPANY.

September 16, 2022
Unprompted review
Rated 1 out of 5 stars

SAVE YOUR MONEY & YOUR NERVES

I ordered and subscribed for a supplement because I knew if I didn’t like it, I could return it. I have tried to return to company with no responses from them and couldn’t reach them by phone either!! I have sent at least 5 emails! They charged me for the bottles they sent out after I complained. I just got so frustrated with them, I sent the bottles back, with a note attached to refund my money. Didn't hear anything back from them! So, I not only paid $115.00 but have not gotten that back or the purchase I returned. Maddening!!

July 8, 2022
Unprompted review
Rated 3 out of 5 stars

Amazing products, but hugely problematic site and zero interest in fixing it for their loyal customers

I have been a loyal customer for years, and I have nothing bad to say about their products. They might actually be the best supplements I have ever tried. However, sometime within the recent year, their website broke in a major way. They ship internationally, yet on the checkout page, the only country options are United States and Canada, so there is no way to place an international order online. I kindly let them know about it back in March and waited several weeks for them to fix it, but it never happened, so I ended up placing my order over the phone, which is a lot harder and riskier with spelling foreign names and addresses. However, the customer service representative on the phone was nice and diligent and managed to get everything right, so I received my order. Now, 6 months later, I need to place a new order, and to my surprise, the site STILL has not been fixed. I emailed them several days ago, with no response. I wish it weren't such a hassle ordering their products, and that they would listen to their clients when they let them know about major issues, not just ignore them.

September 4, 2022
Unprompted review
Rated 1 out of 5 stars

This company is impossible to reach

This company is impossible to reach. They require a call or email to cancel a subscription. However, after being on hold for a very long time, the call disconnects and three emails have gone unanswered. So my only recourse is to start the process of disputing through my banking institution.

August 16, 2022
Unprompted review

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