1pMobile Reviews 

19,956
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,586 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value for money, often highlighting the significantly lower costs compared to previous providers while maintaining high-quality service. Many appreciate the seamless and easy transfer process, including porting existing numbers, and find the user experience straightforward and simple to manage. The service itself is frequently described as excellent, with many noting improved coverage and signal quality, often comparable to or better than major networks like EE, without the high prices. However, some reviewers were not happy with customer service, reporting difficulties in reaching support via phone or email, and issues with responses or problem resolution. A few other people also felt that the transfer process was problematic, experiencing delays or difficulties in porting their numbers.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the excellent coverage and... See more

Price

Reviewers highlight positive aspects of price, with many finding the service cheap and competitive,... See more

User experience

Customers had positive experiences with user experience, finding the SIM setup seamless and straightforward,... See more

Value for money

Users describe positive interactions with value for money, with many reviewers highlighting significant... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The connectivity is just as good as EE but the cost is considerably less and European roaming is included as standard. The transfer was seamless. I would have given 5 stars but I think 1p mobile coul... See more

Rated 4 out of 5 stars

I'm new to 1pMobile and so far I've been impressed with the value offered. I'm a light user and don't need massive data bundles. It's good that there are still networks out there that cater for people... See more

Rated 4 out of 5 stars

I changed from my existing provider to 1PMobile mainly because I wanted to use the EE network, which has better coverage in rural areas, but I didn't want to pay the EE price. The transfer, includin... See more

Rated 4 out of 5 stars

Mobile service is great, the same as my previous EE contract but better price and roaming included. No complaints with the mobile service so far. Would be 5 stars if the 1p website was more stable as... See more


Company details

  1. Mobile Network Operator

Written by the company

We were formed with the purpose of providing a straightforward mobile tariff that offers great value for money to low and medium phone users. It's our mission to provide low cost calls, texts and data without asking people to commit to lengthy contracts or buy restrictive bundles which can lead to additional charges. With no contract to sign, no credit checks and the option of keeping your number, we are on a quest to save you money by offering the UK's cheapest PAYG mobile tariff.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(19,956)

1,505 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great

simple, easy and 10/10 service everywhere i go

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

More than happy

Moved to 1p mobile from Asda. No signal or Wi-Fi calling from Asda despite what they promise but both from 1p. SIM card arrived as promised and moved my old number over almost immediately. Good plan for what I need. More than happy that I made the switch.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I was sceptical at first

I was sceptical at first, but worth a try. Pleasantly surprised that the new sim arrived the following day and worked first time. the number porting process went well, and so far all is great.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Stealth fees

I had a genuinely frustrating experience with 1p Mobile, and I wouldn’t recommend them to anyone who travels or relies on consistent service.

The biggest issue came when I was abroad for an extended period. Without any clear or prominent warning, they started charging me £1 per day just for keeping the service active. There was no proper notification or transparent explanation upfront, it just quietly kicked in.

That kind of hidden or poorly communicated charge feels unfair and misleading, it didn't even show up on my invoices, I had to log a ticket to figure out why my credit was draining so fast, even though I had switched their data roaming off and wasn't making many calls.

On top of that, the actual service quality was disappointing. Signal coverage was unreliable, with frequent drops even in areas where you’d expect decent reception. Call quality was poor too, lots of crackling, delays, and occasional cut-outs that made conversations frustrating.

Data speeds were another letdown. Even basic browsing felt sluggish, and anything more demanding was a struggle. In a time when most providers offer fast and stable connections, this felt seriously outdated.

Overall, between the unexpected charges, weak signal, poor call quality, and slow data, the experience was far below acceptable. I have switched providers and wouldn’t suggest 1p Mobile to others.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Unable to fix their network fault

Callers not connecting with my phone. Callers not hearing dial tone. Despite repeated contact with 1mobile, fault remained. I tested with other phones, I even bought a Lyca sim to "prove" to 1pmobile that it was their network settings at fault. First I was fobbed off. Later customer service would take a day or more to reply to chat message. Months wasted, countless calls lost.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

WiFi calling in UK

I needed WiFi calling for inside and EE for outside. While inside the house I kept getting dropouts on my EE Lyca SIM (they don't do WiFi calling unfortunately in UK) so swapped to 1p. Slightly more expensive in terms of data allowance but that didn't matter to me as I only use a little data. Made a call today from inside the house and it was crystal clear.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

1 P MOBILE pay as you LOW

After many years of poor service to my spare phone I have found a company that only charges for what I use!!
I would recommend 1p MOBILE as a great p.a.y.g. sim provider!!!
Good coverage and all the features you need @ 1p for text, emails, and 1p a minute for calls !
EXCELLENT

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

The best

Try the rest then use the best
Been with all different networks and come back to 1p mobile uses the ee network so good coverage

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Sim worked straight away

Sim worked straight away, my old number was transferred in the time frame stated ( 1 working day) and data worked out at 1p/M as stated.

March 9, 2026
Unprompted review

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