I ordered a Rancilio Silvia last Friday morning and had it sitting on my porch Monday afternoon. My previous R Silvia (purchased from 1st line 18 years earlier) had finally perished after consistent... See more
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Better than the rest, by a long margin. Feel free to shop around, and then buy from Jim. He is genuinely interested in making sure customers enjoy their purchase; not because of the money he makes... See more
Really fast shipping, nicely packed and a lot of information on the machine and grinder thru their website content and videos on youtube. I believe they even check every machine before shipping out.... See more
I ordered a brand new MaraX. It shipped quickly, but arrived with technical issues due to UPS handling. I emailed 1st-Line's tech support and received an immediate response with helpful steps to repai... See more
Company details
Information provided by various external sources
Largest selection of quality espresso machines and cappuccino makers, coffee grinders, cups and reviews for home, office and commercial use. Great prices. Over 67,000 satisfied customers!
Contact info
265 Willow Brook Rd, 07728, Freehold, NJ, United States
- 732-298-6268
- customerservice@1st-line.com
- www.1st-line.com
Good sales team and well informed
Good sales team and well informed. My new Lelit Bianca espresso machine works well. I hope that will please me for many years to come.
January 15, 2021
Unprompted review
Good product if you've already perfect…
Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious. And their reply to my review makes my point perfectly. Thank you.
January 12, 2021
Reply from 1st-Line Equipment
Customer originally stated "Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious."
It is always a good idea to be more specific and honest in your feedback. You had purchased a bottomless portafilter (included with a large 2 cup filter basket) for your La Pavoni lever espresso machine. You did not buy the machine from us. You placed a call into our call center inquiring about the manufacturer of the basket. As you are advised in the terms and conditions of our web site and agreement during the sales purchase, we do not provide any support on parts purchases and you were further advised over the phone that our supplier does not reveal who the manufacturer of the basket is.
Hence, your feedback is pointless because you were not completely honest with your generalization and insults about our customer service being untrained and incurious. Lastly, please let us know when you are capable and have the çomplete knowledge of handling phone inquiries on the fly of the 8,000 parts we stock. We may consider hiring you.
Additional reply... : ) Have a nice day!
Excellent Experience
1st-Line shipped my items quickly, they were exactly as described and were packed very well.
January 11, 2021
I've only used my new machine for a few…
I've only used my new machine for a few espressos, but I'm quite happy so far. I used a La Pavoni machine for 10 years and I found the transition over to the Lelit machine fairly easy and straightforward.
January 7, 2021
The only place in the US where I found…
The only place in the US where I found what I was looking for, fast shipping, good price.
January 5, 2021
Very
Very
Excellent service. They answered all my questions, and gave me a call before shipping equipment that I preordered.
January 4, 2021
Unprompted review
Great product
Appreciate the extra step they took to balance the portafilter handle.
Nice quality that massively upgraded my gear.
December 11, 2020
Buy with confidence!
All items were carefully packed and shipped quickly. Could not be happier!
December 9, 2020
Coffee beans order arrived ontime via…
Coffee beans order arrived ontime via usps. Cafe vergnano beans great crema & aroma without the bitterness.
December 9, 2020
Excellent service
Excellent service. They answered all my questions, and gave me a call before shipping equipment that I preordered.
December 8, 2020
Price match process was quickly…
Price match process was quickly accepted and shipping was processed and received very quickly. Very pleased. Thanks!
December 4, 2020
Excellent service. No where else I could find the part I needed for my machine.
I needed a group gasket for my Bezzera espresso machine and could not find it locally. Other websites either was hard to identify the part on the online catalog, did not have it or would not ship to Puerto Rico. 1st-Line Equipment had an easy to navigate website and fast service. Will recommend.
December 3, 2020
Too many steps required
Too many steps required. Prefer speaking with a live person anyway.
December 2, 2020
A whole new coffee experiance
A whole new coffee experiance. Love it
November 25, 2020
Unprompted review
Best coffee!
November 13, 2020
Unprompted review
Good service as always
Recently placed two orders for parts. They were shipped and received in two days so I could fix my machine and get back to espresso! The 1st-Line website had the accurate information for the parts I needed, and the combination of product support information, customer FAQS, and YouTube videos made it possible for me to diagnose my problem (actually had two parts wear out at around the same time). My only issue with the website is the inability to look up parts by number once I find them on the diagram. I had to scroll through all parts in the Lelit section. Not a big burden, but not the best use of the latest website technologies.
November 11, 2020
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