Tim and Kieran did a fantastic job installing tongue and groove Jackson panelling and gate to secure our side access. They adapted on the day to make a cat size hole for our elderly cats (hedgehogs w... See more
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Was Friday afternoon about 2:20 pm was driving to home when a big van overtaking me I hat go on the other side of the road for not crashing on the van orribile esperienze !!!! And then I was just in... See more
Tim visited promptly to measure up our Jacksons fence for alterations, quoted promptly and carried out the work sooner than we expected. He and his assistant worked tidily and efficiently, with no dam... See more
Company replied
Great products and a first class installation team. Tim and Kieran worked methodically throughout the day and installed our six metres of feather board fencing and two matching gates. By close of pl... See more
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Company details
Written by the company
We provide a specialist timber fencing and decking service to residents, landlords and commercial clients, within a 20 mile radius of Trowbridge, Wiltshire Jacksons Fencing Approved Installer of fencing, decking gates and garden structures, with an industry beating 25-year guarantee against all forms of rot or insect attack.
Contact info
177 Frome Road, BA140DU, Trowbridge, United Kingdom
- 07718877410
- tim@1staid4fencing.com
- www.1staid4fencing.com
4.0
Great
47 reviews
Hasn’t replied to negative reviews
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If you want Equestrian fencing get a company who are experienced.
I employed 1st Aid Fencing for 6 acre equestrian fencing. My experience was not one which I ever want to repeat. On quotation and his sales pitch he seemed to be experienced in this type of work however, I was extremely disappointed with the work. Management of the work was less than great - delivery of materials (which arrived unannounced when he was on holiday at my house (not field to be fenced) at 5pm one weekday in 18 wheel lorry which caused chaos in the village and people had to move cars to accommodate the delivery. Alot of materials / posts were broken. Tim's response was that I should have been notified of delivery - he showed complete lack of care or concern. My other half had to take a week off work (he is self employed) to manage the work on site as it was clear that 1st Aid Fencing had NO experience of this type of work. I paid 50% deposit upfront and have been threatened and bombarded with emails and texts since completion of work for the balance. I would not recommend this company to anyone looking for this type of fencing.
December 28, 2021
Unprompted review
Reply from 1st Aid 4 Fencing
From our initial visit to quote for a length of Equestrian fencing and some featherboard fencing, the spec was changed by Sara many times. We requoted and worked with her to give her what she wanted. Eventually, the quote was accepted, the 50% deposit was paid and the materials ordered. Once I knew the week that the materials would be delivered, I advised her when we could carry out the installation. The dates initially given were unsuitable for her, so we gave alternative dates.
We also advised which week delivery of the materials would take place and then emailed her 2 days prior to delivery of the exact date and that it would be in the afternoon. (I have no direct control over the exact time) The truck arrived on that day, late afternoon.
After the delivery had happened, I was advised that 6 posts (out of a total of 196) had been damaged in transit and I immediately organised replacements.
We turned up on the agreed installation date to find that the field we were due to fence off, was still occupied by 2 horses and the old fencing, bushes etc was uncleared. Apart from complaining about the delivery and how stressful it had been, Sara did not speak to us again throughout the installation.
Her partner James turned up and managed to arrange at zero notice for a local guy with a mini digger to start clearing the nearly 500m of old fencing, shrubs and bushes that were in the way, while he spent all of the first day putting up temporary fencing to secure the horses. This obviously delayed our installation significantly, but we worked with him, without complaint, as the situation was what it was and the job still needed doing. At no point would James have had to be there, had the preparation work been done before we arrived.
The end product was Jacksons Fencing stakes and posts; all with a 25-year anti-rot guarantee. The Tornado Horse wire, was exactly what she had specified, although after the final quote had been accepted and the order had gone in, she had changed the spec of one section, which required an additional 5 rolls of Tornado fencing at extra cost.
James worked dawn till dusk most days on clearing the old fencing and moving the temporary fencing as work progressed.
The delays caused by the clients lack of preparation caused us to over-run, but we charged no extra for this despite it taking two days longer than it should have.
Everything was installed as per our quote and James was happy with the final result.
A couple of days after completion I sent the final amended invoice to reflect the extra horse wire and waited for payment, which was due on date of completion.
Two weeks later £3565.81 remains unpaid and despite communicating by both email and text to both of them, there has been no satisfactory resolution.
Earlier tonight, I sent a final demand, prior to being forced to take legal action.
An hour later, Sara left both this review and another.
1st Aid 4 Fencing have been in business for 18 years and we always strive to install quality long lasting products and leave our clients happy with the final result. We have installed plenty of agricultural fencing over the years and our numerous 5* positive reviews are testament to our high standards.
It is a shame when debtors choose to use this sort of tactic when they are chased for payment.
Fabulous quality installation
Tim and Kieran did an amazing job of replacing the fencing all along our driveway and garden.
They worked non stop for three days and overcame significant challenges (huge amounts of concrete) to complete the work.
Very pleased.
December 26, 2021
Reply from 1st Aid 4 Fencing
Thank you Vanessa so much for taking the time to leave a review here.
Highly recommended for Fencing
A very proactive response with a high level of customer service. The quality of fencing is superb. I am delighted with the product and workmanship. Highly recommended
December 22, 2021
Reply from 1st Aid 4 Fencing
Thank you Rob for your considerate review. Much appreciated.
Reply from 1st Aid 4 Fencing
Thank you Enoch for your recommendation. It was an absolute pleasure to be of service to you.
We can recommend Tim and Kieran 100%.
We can recommend Tim and Kieran 100%.
They arrived at the set date and time, a few days after the planned delivery date of their materials, they started removing all the old fence, posts and the concrete and then began measuring, levelling all the area out.
The new fence looks spot on, is perfectly level and their attention to detail is second to none.
The 'top cover' along the top of the fence has a perfectly cut angle (thanks to the drone photo!) where the two fences join.
If you're local and looking for a fencing company, these are the guys you need.
Will be in touch again when we decide what to do with the other run of fence.
November 7, 2021
Reply from 1st Aid 4 Fencing
Many thanks Mark for your recommendation. We really appreciate it and look forward to helping you out on your next project.
Great product, great service.
Great products and a first class installation team. Tim and Kieran worked methodically throughout the day and installed our six metres of feather board fencing and two matching gates. By close of play the job was completed and all debris removed from site. Highly recommended.
November 7, 2021
Reply from 1st Aid 4 Fencing
Dear Phil,
Thank you so much for your great review and for entrusting us with your installation and choosing products from Jacksons Fencing.
Best regards,
Tim
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