1staudiovisual.co.uk 

I've used these guys before, and decided to go back. All seemed to be good to begin with - product in stock, progressing through and then I got the despatched message. A few days went by, and no item. Checked with them, and found it had been "wrongly moved to despatched". This went on for another week, and then I got fed up and asked them to cancel the order after they had a "technical issue in the warehouse". I will never use them again - clearly, they didn't have the item, and were just stringing me along to keep the order until they could actually deliver what they had sold.

1st audio visual have stopped trading, they have gone and taken mine and others money with them! Their website is still live - be warned, do NOT purchase anything.

poduct not available, bad contact, no refund, no service at al, no phone awnser, i am still trying to get my refund

beware of this company,shows on screen they have stock when they havnt,they take your money still and i'm still waiting to get it back 8 days later...

My order never arrived on the day it was supposed to. I tired to call several times however no one ever answers. I sent an online query instead and it took them 4 days to find out that it had been "lost in transit" which I don't believe, I don't think they had any stock in the first place. The tv is now out of stock and I will have to wait another z3 weeks till they get some more in. This company are a nightmare to deal with and I urge anyone not to buy from then and avoid at all costs!! Total disgrace of a company!

WHAT I AM ABOUT TO WRITE IS THE WHOLE TRUTH AND NOTHING BUT THE TRUTH.

This is a long drawn out story but i will make it as short as possible.

THE BOTTOM LINE IS IF YOU HAVE A FAULT WITH YOUR PRODUCT OR SOLD A PRODUCT FALSELY ADVERTISED AS HAVING FEATURES IT DIDNT HAVE AND YOU HAVE TO SEND IT BACK USING THEIR COURIER THEY PROVIDED AND SENT TO YOUR HOUSE PRAY JUST PRAY YOU GET A REFUND,BECAUSE IF ITS DAMAGED THEY WILL SAY THE COURIER IS YOUR RESPONSIBILITY EVEN THOUGH THEY HAVE THE CONTRACT WITH THE COURIER AND ARRANGED IT ALL.

THE REASON I SAY THIS I HAD TO SEND BACK A TV FALSELY ADVERTISED AS HAVING FEATURES IT DIDNT HAVE,I PACKED IT UP PERFECTLY IN ORIGINAL PACKAGING ALL POLYSTYRENE IN PLACE AND TAPED UP PERFECTLY.
NEXT THING I KNOW THEY ARE SAYING CANT HAVE A REFUND AS I DIDNT PACK IT UP PROPERLY AND THE COURIER IS BLAMING ME FOR THE DAMAGE IN TRANSIT,I STRONGLY DENIED THIS AND EMAILS STARTED GOING BACK AND FORWARD BETWEEN ME AND THE VERY RUDE AND USELESS CUSTOMER SERVICES.
THEN THEY SAY THEY MUST CLAIM FROM THE COURIER TO REFUND ME ,I ARGUED THIS AND SAID YOU HAVE THE CONTRACT WITH THE COURIER NOT ME ,THEY WERE HAVING NONE OF IT IT WAS MY FAULT IN THERE EYES .
THEN I REALLY KNEW THEY WERE A LIENG FRAUDSTER COMPANY WHEN VERY IGNORANT AND RUDE CUSTOMER SERVICES SAID WE HAVE PICTURES AND THERE IS NO POLYSTYRENE IN THE PACKAGING AT ALL,THATS WHEN I KNEW I WAS DEALING WITH A TOTALLY DISHONEST COMPANY BECAUSE I KNEW ALL POLYSTYRENE WAS IN PLACE.
SENT TWO LETTERS THREATENING COURT ACTION THEY WERNT BOTHERED .
IN THE END I GOT A VISA CHARGE BACK STRAIGHT AWAY,I HAD TO WAIT 45 DAYS BEFORE I COULD TOUCH THE MONEY BUT IN THE END I WON,1ST AUDIO VISUAL HAD NO ANSWERS TO THE VISA CHARGE BACK.

ILL END WITH IF YOU HAVE A STRAIGHT FORWARD SALE WITH NO PROBLEMS YOU PROBABLY ALL RIGHT IF YOU HAVE A PROBLEM AND HAVE TO SEND ANYTHING BACK BE PREPARED FOR STRESS LIES AND MORE DAMN RIGHT LIES FROM- 1ST AUDIO VISUAL.

I AM GRATEFUL VISA CHARGE BACK SAW MY EVIDENCE AND NEW I WAS TELLING THE TRUTH,IF ANYONE HAS A SIMILAR PROBLEM DON'T LET 1ST AUDIO VISUAL FOB YOU OFF WITH THEIR COURIER IS YOUR RESPONSIBILITY,VISA CHARGE BACK WEREN'T HAVING IT.

BETTER BUY SOMEWHERE ELSE WHERE THEY DONT LIE AND MAKE UP STOIRES ABOUT NO POLYSTYRENE.

from the word go there pro's customer service was amazing kept me informed thoughout the delivery of my tv after sales was wicked the delivery was quick and free they cheacked the tv for me when delivery came to make sure there was no damaged just all i can say is there worth it there prices are so good you wont go any where els well happy with them will be using again and again!!!!!!!!!!

They let me order online then told me that the item would take a month to come in to stock. I cancelled the order and they confirmed that and then charged my card. Now I can't raise them to find out if they'll refund my money!

1st Audio Visual operates in a very unacceptable manor. The webiste shows products in stock, at very bargain proces, however they dont have them in stock (this is a criminal offence) and "source" the products for you. If they can't source the product for you at a good cost price then they simply tell you it is out of stock and keep you waiting for your items and try to sell you alternative products! I have reported 1st Audio Visual to Trading Standards and they will be getting a knock on the door soon. Pathentic Company Totally stay away!

I ordered a tv and scart cable on there web site but they would not authenticate my credit card so they could not proccess the order so i bought a tv elsewhere and forgot all about it. A few days later my mother rang my to tell me a tv arrived, when i got home it was from 1st audiovisual?? I contacted them to pick it back up but they said i had to pay for the delivery, i refused as this was a fault of there own. But in the end i paid the delivery(over £30) and they collected it. A month or two later they charge my card with just under £10 for the scart lead? They sent me one box and i sent it back unopened, i could of only assumed that this scart lead was in the box they delivered. All of the staff i have delt with have been nothing but rude. Be very carefull dealing with this company.