1stcentrallaw.com Reviews 

They are appalling company. Had an accident over 2 years ago, no aftercare from them. You have to constantly chase them up. Got told I would recieve my compensation on the 29th of August then got told I have to wait 3 to 5 days. They don't fight for you and just roll over like a b1tch in heat

I cancelled my policy 6 weeks ago and am owed a refund of £180. I’ve emailed and called over 20 times and nothing gets done . They keep saying they’ve emailed accounts to request the refund but I’m not allowed to see any evidence of this or contact the accounts department myself . Shambolic and pretty sure it’s unlawful to hold onto your money when they owe it back to you .. contacting the ombudsman

Firstly don't use 1st Central insurance as unless and don't get back what car is worth and if in accident they make u use there law which is even worse no phone number they don't ring u and when u messaged take 3 weeks for reply have treated me like crap I was in accident ended up with whiplash and back pain couldn't work for first month was self employed so no proper proff other the meds from docs hospital appointments but the took nearly 1 year to say I need 3 years of books slips and proff of loss even no didn't work from lock down so pointless so no help they put my physio miles away and will get next ti nothing back for that plus what I have been through and there gonna give me £500 it's disgusting I have had to change my job because suffering from accident they just don't care miss treat you abysmal company stay away really do wish I dee this before I let them deal with it and i will be doing my up most to report them

I had a car accident in December and stupidly used 1st central law for my personal injury claim.
In those 8 months I've had an incorrect medical report, an incorrect report from my physio saying I'd been discharged for non attendance and just an all round awful experience when dealing with 1st central law. I am actually not sure what service they provide- I have to do all the chasing myself. They have no interest in my case.
They say they respond to messages within 2 working days and this is just 100% not true. They never respond. Messages on their system just get ignored.
I complained about this previously and was reassured it was on oversight, and yet it still continues.
Please save your money and go elsewhere. I have huge regrets and now am in a lot of pain due to my accident and no one really can be bothered to support me with my claim. Genuinely could've done better on my own.

I paid for legal cover with my car insurance. Dealing with this company was more stressful than the accident. It was a simple no fault claim but 18 months later it is still not resolved. They don’t reply, they’re not interested. It’s been awful

I am so disappointed at such a rubbish insurance company!!
My daughter bought her 1st car and in the application didn't tick the box for commuting.
So is now left with a £6600 bill to pay(which is more than her car) .
I am absolutely disgusted, with the way she has been treated.
DO NOT USE THIS COMPANY.shocking!

ZERO stars 1st connect should not be recommended to anyone. Cancelled because I forgot my phone on three trips between July and October. Shame on me! Between rent and bills I needed cheap car insurance only driving for 2 years. Of course I chose the cheapest one. Absolutely terrible sent me an email to let me know they had changed their logo design (why should I care??!!!) of all things. £50 cancellation charge absolutely ridiculous hikes up prices now for car insurance (£600ish without previous cancellation £900ish with a previous cancellation) and for what??!!!. Criminal but what can I say I should have known better than to try to save money with cheap car insurance more fool me. Well at least they have their money.

Most terrible company ever they do nothing to get things done! my claim has been going on forever and still dont seem to be getting to the end you caunt even speak to them on the phone they ignore your messages and just drag everything out even when the other party admits fault they still drag it out would never advise any1 to use this company worst ever was told other party would have to make an offer in next 20 working days its now been over thqt time and still no contact so rang them they said they will be making an offer this week friday comes no offer and no contact this company do nothing to help you but take a share for the work they have done what work they have done nothing but sit on there backsides apsalutly useless. You pay for nothing.

Hello Claire, thanks for contacting 1st CENTRAL today. My name is Mogamad. I hope you're well. How can I assist you today?
Claire 1:26:53 PM
I have still not received the £107.45 I'm owed from cancelling my policy.
Claire 1:27:24 PM
I have also been cut off from this chat thing twice now
Mogamad 1:28:11 PM
Okay, I would like to know when you canceled your policy?
Claire 1:28:20 PM
14th may
Claire 1:30:16 PM
hello?
Mogamad 1:30:46 PM
Have you tried calling our financial team regarding the refund?
Claire 1:31:10 PM
I telephoned on 4/7/23 at 18:21hrs, I waited on the phone for an hour to speak to someone (Sean), who assured me this would be paid. It is now 8 days later and I have had no correspondence regarding this outstanding amount.
Mogamad 1:33:36 PM
Surely, The financial team is in the process of giving the refund of £107.45, It takes few days for the refund to sent to your account I do apologize Claire
Claire 1:34:19 PM
sean that I spoke to said he would be in contact by the end of last week
Mogamad 1:37:49 PM
This is the process that needs to be followed, Sean will give you a call once it has been processed
Claire 1:38:46 PM
Surely the process is as per the email I received 14th May (65 days ago)
I quote:-
"Your refund is on its way and will be with you within the next 10 days. If we can't refund the money to the account or card we hold on record, we'll send a cheque in the account holder's name to you in the post instead (this might take a little longer)".
Mogamad 1:41:48 PM
Like it mentioned it might take a little longer, Or you can speak to one of our financial team regarding payments
Claire 1:42:21 PM
can they ring me? I'm not prepared to wait on the phone for hours on end
Mogamad 1:43:03 PM
The request will be raised yes
Claire 1:43:26 PM
And 'a little longer' I don't regard this as 2 months!
Claire 1:43:49 PM
how long does it take to print a cheque and put it in the post?
Mogamad 1:44:23 PM
Im not sure about that information
Claire 1:45:55 PM
So will someone ring me or not?
Mogamad 1:46:41 PM
Yes they will give you a call Claire
Claire 1:47:16 PM
when?
Mogamad 1:47:53 PM
Once the refund have been process
Claire 1:48:17 PM
well thats no help
Claire 1:48:49 PM
I want to know when I will get my money
Claire 1:49:28 PM
It has been outstanding for 2 months, if this was the other way round you'd be charging me interest and threatening further action
Mogamad 1:49:31 PM
You can call the line for reassurance obtaining the refund, And Im not sure when you getting the amount
Claire 1:49:54 PM
this has been a waste of time

Absolutely the worse company I have ever had to deal with. Just messed about on what is a very simple case. All the other reviews are spot on with their assessment of this company. Not helpful at all at the time when you need it. AVOID AT ALL COSTS. You'll be better of finding your own solicitor and it's disgusting that 1st central insurance make you use them. I would avoid both companys

BE WARNED!!!!
If you make a claim via 1st Central Insurance and have to use their legal team 1st Central Law, the two are very separate companies.
I’ve had an ongoing claim open for almost 12 months, with 3rd party admitting liability for the accident 9 months ago. There is no phone line so you can not speak with an advisor only communication is via an online customer portal, in which they state 48 hours response, this is very rarely the case, I’ve not had responses for months.
Now 1st Central Insurance are chasing me for an administrative cancellation fee totalling £100. When I’ve explained I’ve got an open claim that I am waiting to be paid out for, they do not care as it’s two separate entities, meaning they cannot chase for the settlement of the claim.
For almost a year I’ve chased both companies regularly, after having paid my premiums on time every month throughout my policy.
Simply disgusting customer service. If you can afford alternative insurance I STRONGLY ADVISE

Absolutely poor claim handling. No direct phone line available. Claim still on going for 2 years. Absolutely dire service. Even when the receptionist Shaz answers shes rude and has no idea what is going on and to whom they have passed on my data to. Avoid taking insurance with these brokers please.

Please please do not use this company. They might be cheap which is tempting during a cost of living crisis but if you have an accident (that isn't your fault) be prepared for a long wait and to be ignored. My payout should have been in my bank by now....it's not and I'm now being ignored. Apparently some details need to be changed. This is code for them inputting my bank details incorrectly, paying the wrong account and now making me wait while they recoup the money to then pay to me... financial services ombudsman here I come (but according to their phone number they don't have a complaints procedure or a regulatory body!!!)

I should add it took them weeks to sort out physio for my back. I was helping to care for my terminally ill grandad when the accident happened. I told them this. I said needed treatment urgently so that I could help to lift and move him so he could be comfortable. I didn't get physio for 6 weeks. During that time I had to watch other family members move and lift him because they didn't want me to hurt myself even more. I ended up helping to move him because I couldn't tolerate watching my grandma and mum try to move him.

Please do not use this company, they really don't care. The burden of trying to sort this out has been draining, especially when considering my lack of ability to look after my grandad and then help to arrange his funeral and to grieve. I felt so useless. I can't go back and have that time again.

Appalling company. A previous insurer contacted me out of the blue saying another driver was making a claim against me for an accident many months ago. I've never been involved in an accident so this was a big surprise to me. After many weeks of pain it was determined that 1stcentrallaw had made a claim using the wrong vehicle registration number, i.e. my registration number, even though I was nothing to do with the accident in question. The person who was actually involved in the accident had a different registration number. I've just found out that my details are now incorrectly recorded on the insurance database as having been involved in an accident so I'm now getting quotes 50% higher than they should be, so will have to go through more pain to get this sorted. You should note that 1stcentrallaw chose not to respond to my communications to them about using the wrong registration number in their claim.

I extremely Regret to use First Central as my Car Insurance Policy .Car Insurance should be a support when customer are involve in car accident but are not .I had an accident on the 14/06 and till today 23/06 I'm without a courtesy car what I hear from First Central is just excuse and blame company that them decide to use for the repair is not a customer problem dealing and try to push things forward . What I can say really disappoint First Central can be nice name but for sure not a nice service

Always left in the dark, they don’t respond within 2 days often a week or more. I’m always chasing them up and asking what’s happening next. Frustrating. My issue has been going on for months, just want to get everything sorted!

I honestly cannot explain how awful this company is. I had a serious car accident 2 years ago, where my car was written off by a hit and run driver, and they still have not settled the claim. There is no direct number so the employees message on a platform to say they will be getting in touch in 14 days, however; it takes months to receive contact. I have sent up to 20 messages over the 2 year period online, all of which have been ignored. They frequently call and ask for documents they already have. At one point I was called 6 times in one day to ask for the same document I had sent months before. I have sent emails to their leadership team, taken complaints to the highest level, nothing ever comes of it. This is, without a shadow of a doubt, the most infuriating and incompetent company that has ever existed.

6 MONTHS TO ISSUE BASIC COURT PAPERS, CANNOT SPEAK WITH ANYONE, NO ONE AVAILABLE , CONSTANT DELAYS, STAFF DONT EVEN KNOW THEIR OWN EMAIL ADDRESSES OR THEIR BOSSES - WROTE TO 6 OF THEIR 'LEADERSHIP TEAM' - NO REPLY - DO NOT USE THIS COMPANY - EVER - INCOMPETENCE OF THE HIGHEST ORDER - SHOUD BE STRUCK OFF

If you can go elsewhere for motor legal representation, I highly recommend that you do as the service that I’m currently receiving is shockingly awful.

I have two completely separate non-fault motor claims happening at the moment which they are dealing with.

They don’t read correspondence correctly, continually ask for information that has already been submitted (each incident has been very clearly clarified, step by step in an email but they still continue to mix up/combine the separate claims), keep referring you to the ‘portal’ - in my case, the portal has the details of both cases combined into 1!

When the other party’s Dr makes an error on the medical report, 1st Central Law suggest that it was myself who made the mistake (even though they have video evidence of the incident and a full statement of facts from myself!).

For the sake of your own sanity, I really wouldn’t bother with them at all.

I'd give them no stars if I could. They haven't got back to me at all. Been over two months now since I was involved in a car accident. left numerous messages and voicemails.
Shocking customer service to say the least. If you have a crash it is all online through an online portal nobody helps you out.