1st Choice Blinds Edinburgh Reviews 25

TrustScore 4 out of 5

3.9

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Rated 2 out of 5 stars

After receiving a recommendation to use 1st Choice Blinds Edinburgh, I was really disappointed in the (lack of) service provided. I requested a quote for blinds and received speedy responses... See more

Company replied

Rated 5 out of 5 stars

Excellent fast service from Martin from start to finish. Choices and limitations explained clearly and blinds fitted within days.

Company replied

Rated 5 out of 5 stars

I honestly cannot rate Martin and 1st Choice Blinds highly enough , have already recommended them . Had my white vertical blinds measured and fitted throughout my flat within 5 days ! Very reasonably... See more

Company replied

Rated 3 out of 5 stars

The blinds are well made by another factory and look good. The service was speedy and prompt. I bought 16 blinds. However, the fitter insisted that the short wands were the only ones available, no lo... See more

Company replied

Company details

  1. Interior Designer
  2. Door Shop

Information provided by various external sources

1st Choice Blinds is a family run business offering high quality, affordable and custom fit blinds to the Edinburgh, and Fife area, and other surrounding areas. We are well positioned to help our customers receive the highest quality service for blind sales and blind fitting, as we have offices in Edinburgh, local to our customers. We have quite a basic philosophy here at 1st Choice Blinds, which is to provide top-notch, custom fit, and ready made blinds to Edinburgh City, and the surrounding areas. Some of the blind styles that we can provide our customers include; roller blinds, Venetian blinds, vertical blinds, Roman blinds, and more. Because of the high quality of our products, and the high quality of our services when we install our blinds, a large percentage of our clients will return to us for further business. This is a good sign that we provide our customers with an understanding and care that makes them feel valued and respected enough to return. So we hope that you will consider making contact with us today, and discover for yourself the high quality that our company can provide you. Please call us right now for a free quotation on your job!


Contact info

3.9

Great

TrustScore 4 out of 5

25 reviews

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Rated 5 out of 5 stars

Excellent Service

Excellent fast service from Martin from start to finish. Choices and limitations explained clearly and blinds fitted within days.

August 9, 2023
Unprompted review
1st Choice Blinds Edinburgh logo

Reply from 1st Choice Blinds Edinburgh

Thank You Chris for taking the time to leave this review, We really appreciate it.

Rated 2 out of 5 stars

Overall unsatisfied

After receiving a recommendation to use 1st Choice Blinds Edinburgh, I was really disappointed in the (lack of) service provided.

I requested a quote for blinds and received speedy responses and a visit to my house to measure up.

Some of the blinds would've been custom-built due to the size of my windows and it was explained this may affect the workings of the blinds.

Hesitant to pay hundreds of pounds for the complete order, and unable to find information on the website, I asked what the warranty/guarantee was should anything go wrong or if we were unsatisfied for whatever reason. I received replies that seemed a little standoffish and defensive but providing an answer nonetheless.

I opted to go ahead but received no further communication despite a follow up message a week later to check on the progress.

May 8, 2023
Unprompted review
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Reply from 1st Choice Blinds Edinburgh

When we initially visited we clearly stated the small blinds have to be made quite a bit smaller than the required minimum size therefore they were only being made to fit and blend in with the existing windows.
We received a Text message basically asking what where your rights if for whatever reason you were not happy with the blinds.
Unfortunately this question basically gives you the right to cancel the order for whatever reason.
Within the response back from us we did clearly state these are not meant to be made smaller than the 263mm minimum and were being manufactured for us as a favour as no one will make these for you and we couldn’t carry this out for you as we didn’t feel these would be 100% accurate as you expected.
You then around a week later contacted us asking for an eta via text not phone call or email after clearly saying we couldn’t continue this for you.

Rated 5 out of 5 stars

Very efficient & happy with blinds

I was impressed by the speed of service - with only a few days between measurement and discussion of types / colours of blind and actual fitting. Very happy with the blinds and would recommend to others and use again myself.

February 3, 2022
Unprompted review
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Reply from 1st Choice Blinds Edinburgh

Thanks Very Much Linda Really Appreciate.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Martin was very friendly and professional. He had my whole 4-bed house fitted out very quickly and the prices were very reasonable, in addition, he always showed up on time. We went for roller blinds and Venetian and they looks really great, there was plenty of choices as well. I Highly recommend 1st Choice Blinds

December 7, 2021
Unprompted review
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Reply from 1st Choice Blinds Edinburgh

Thank you Anthana really appreciated

Rated 3 out of 5 stars

Well made blinds, poor customer service

The blinds are well made by another factory and look good. The service was speedy and prompt. I bought 16 blinds. However, the fitter insisted that the short wands were the only ones available, no long wands at all apparently. But I found them on Amazon. He then told me that he preferred short wands himself and that's what I should have in my home, questioning why on earth I would like the long wands. Insisting that I could still stretch to reach them. He did not give me a choice of length of wands and insisted I use the short ones. I had to buy them from Amazon. I asked for a refund for the cost of the wands and he refused asking instead to prove to him that I had a more expensive quote from another blinds service. To be sure, I paid him in full and on time. If I was a big strong man, I would not have had this attitude to deal with. So if you are a woman I would not recommend this company.
As stated above, I paid in full and on time because I did not want an argument in my house. He asked me to leave a review. The blinds are good, but you can only get short wands with this company. The fitter's response speaks for itself.

October 17, 2021
Unprompted review
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Reply from 1st Choice Blinds Edinburgh

Hi No Mention at all on selling the product to you or even whilst fitting them did you mention needing requiring or wanting XL Wands. These come as a standard 400mm which is and was adequate for your windows. 2 weeks or so after fitting you requested longer wands which i said we cant supply wands on their own only as a complete blind.

You sourced these on amazon and requested £76 refund and an Excellent Rating would be left, We refused.
You then claimed the time you had purchased the blinds and your preferred wand sizes you were out of pocket as Hillary's Where much cheaper. We agreed to refund the difference once we seen a written estimate from Hillary's, This never arrived. Hence the Happy customer reviews as an unhappy customer because we didn't give in to her demands , Had we paid £76 Wed be sitting with another '''Excellent Rating. PS you can have any wand sizes you wish, As long as it’s stated on the day of order.

below is the original email received.

Hello. I am writing to inform you that the perfect fit blinds fitted are excellent, speedily fitted, but the customer service was just satisfactory.

I requested the longer venetian blind wands, but was informed by your fitter that they did not exist and that I can only have the shortest version which is 400mm. I was never given a choice of wands.

I managed to find the longer wands I required on Amazon. Despite asking for these longer wands several times from the fitter, I was also told that he thought the shorter wands would look better in my home.

Considering that it is my home and therefore my preference surely that would have been enough reason. I am a small person and it is easier for me to control the blinds with longer wands.

I ended up having to purchase 8 of them from Amazon at £9.50 each and it cost a total of £76 in addition to the invoice for the blinds themselves £1072. Final total of £1148.

I had a quote from Hillary's and I went with First Choice because it was more reasonable. I have actually ended up paying more because of the wands.

In addition, I had to wait for a set of blinds for the master bedroom to be re-made because the fitter inputted the wrong measurements on the order to you.

I would appreciate a refund for the 8 wands please as a measure of goodwill for incorrect information, waiting for incorrectly measured blinds when I paid more for the express service. In return I will provide a excellent rating for service in Trusted Pilot.

Best wishes,

Rated 5 out of 5 stars

Excellent service

I think 'excellent', 'straightforward' and 'stress-free' best describe our experience with 1st Choice Blinds. We placed an order for quite a few wooden venetian blinds so the delivery time took few weeks, but Martin kept updating us on the progress. The installation itself was really quick and professional and the quality of the blinds is top-notch. We are really pleased with the whole service from start to finish. Thank you Martin!

August 29, 2021
Unprompted review
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Reply from 1st Choice Blinds Edinburgh

Thanks very much for leaving this fantastic review, Really appreciated

Rated 5 out of 5 stars

Outstanding in every respect. Thank you Martin.

Outstanding service. Prompt, efficient, friendly and professional. Whole house replacement blinds. Excellent value and quality. Every window fitted quickly and perfectly with minimum disruption. Would recommend with no reservations. Thank you Martin.
MH@EH4

June 4, 2021
Unprompted review
1st Choice Blinds Edinburgh logo

Reply from 1st Choice Blinds Edinburgh

Thanks very much Mary, Really appreciated

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Called for a fitting and they had someone out the same week. Had to wait a few weeks for delivery and they called to book in a time for install as soon as they received the blinds. Install was quick and easy and the whole process ran smoothly. Highly recommended for a stress free service!

October 29, 2020
Unprompted review
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Reply from 1st Choice Blinds Edinburgh

Thanks very much for your excellent review really appreciated 👍

Rated 5 out of 5 stars

Many thanks to Martin

Many thanks to Martin. That’s our third blind. Great service, punctual fitting, and quality product.

September 24, 2020
Unprompted review
1st Choice Blinds Edinburgh logo

Reply from 1st Choice Blinds Edinburgh

Thanks Very much for your excellent reaview really appreciated 👍

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service

Martin went out his way to fix our motorised blinds and gave us very good advice. Would highly recommend.

Ronnie & Sandra (Maplewood )

June 4, 2020
Unprompted review
1st Choice Blinds Edinburgh logo

Reply from 1st Choice Blinds Edinburgh

Thank you very much sandra for your feedback really appreciated 👍

Rated 5 out of 5 stars

Fantastic service and an excellent…

Fantastic service and an excellent price. Blinds were fitted within a week of being measured. Highly recommended

June 3, 2019
Unprompted review
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Reply from 1st Choice Blinds Edinburgh

Thanks very much Wendy for taking the time to leave us a fantastic review.

Rated 5 out of 5 stars

No1 Blind Company

I honestly cannot rate Martin and 1st Choice Blinds highly enough , have already recommended them . Had my white vertical blinds measured and fitted throughout my flat within 5 days ! Very reasonably priced and exceptionally good quality , they’ve quite simply transformed the look of my windows entirely. To say I’m a very happy customer is putting it mildly , I’m ecstatic and just love my new blinds . Thank you so very much

January 27, 2019
Unprompted review
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Reply from 1st Choice Blinds Edinburgh

Thank you Norma Really appreciated.😂

Rated 5 out of 5 stars

‘Perfect’ perfect fit blinds!

Thank you.
Highly delighted with our ‘Perfect fit blinds’.
Service is friendly, professional & highly recommend from ordering to completion.
Communication is good especially when not in Edinburgh!
Definetly value for money!
Thanks again.
Delighted :)

January 13, 2019
Unprompted review
1st Choice Blinds Edinburgh logo

Reply from 1st Choice Blinds Edinburgh

Thank you Lorna Really appreciated.😂

Rated 5 out of 5 stars

Excellent service

Excellent service: friendly, efficient, professional and competitive. Martin was a pleasure to do business with. Windows measured, and blinds made and fitted in under a week. And blinds look great!

February 25, 2018
Unprompted review
1st Choice Blinds Edinburgh logo

Reply from 1st Choice Blinds Edinburgh

Thank you Ken Really appreciated.😂

Rated 5 out of 5 stars

Excellent first class service

Martin visited my property to give me a quote for vertical blackout blinds but ended up giving me great advice on what he thought was best suited for my needs. Very happy with his advice, service and the blinds themselves. I ended up with a mixture of white vertical and roller blinds and they are all lovely and the price was amazing! I even managed to get a number for a carpet fitter too. Martin was quick to come out and visit, as well as really quick to fit the blinds. Top notch service all round and would highly recommend this company!

July 12, 2017
Unprompted review
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Reply from 1st Choice Blinds Edinburgh

Thanks very much Pauline for your excellent review.👍

Rated 5 out of 5 stars

Prompt service and great price

We bought several blinds - a mix of roller and vertical, large and small. The price quoted by 1st Choice Blinds was much cheaper than the competition and we had most of our blinds with a week of placing the order, with the remaining couple the delivered the following week. Fitting was done by the person who provided the initial quote so we had continuity of contact. Service was excellent and we are delighted with the quality of the blinds. I would happily recommend the company.

February 2, 2017
Unprompted review
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Reply from 1st Choice Blinds Edinburgh

Thank you Angela Really appreciated.😂

Rated 5 out of 5 stars

Excellent job done

1st choice blinds are the best. They truly keep up to their name. They keep to what they say and the pricing is excellent. Would recommend to anyone. Thanks 1st Choice Blinds for your professionalism!!

October 21, 2016
Unprompted review
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Reply from 1st Choice Blinds Edinburgh

Thank you Glory Really appreciated.😂

Rated 5 out of 5 stars

Excellent blinds & service

Martin fitted blinds in every window in my property. Both the blinds and the service given are simply first class. Thanks again!

September 10, 2016
Unprompted review
1st Choice Blinds Edinburgh logo

Reply from 1st Choice Blinds Edinburgh

Thank you David Really appreciated.😂

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