Great sales as no pressure. Excellent quality service and fitting. Lee the fitter was exceptionally clean and tidy. He worked all the time and cleaned up as he went along and and left us with no trace... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Opening Offer £225 off per window £325 off per door (includes composite)
5 - 7 Well Lane, WF17 5HQ, Batley, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although the install was a week later, gary and reece turned up on the day specified. They worked clean and tidy putting dust sheets on the floor to protect the carpet. Both fitters were polite and have done amazing job on my windows. I had 14 windows fitted including a bay window, also with a new roof on the bay window fitted by Paul. All in all at the moment I'm very happy with the windows provide(just been a couple of days since installed). Beading around the inside of the windows are very neat and tidy, windows look great. Would definitely recommend to others.

Reply from 1st Glass UK
Fantastic service and Lee was very professional,he got stuck in and got on with the work.Would definitely recommend the company and will use again in the future,a big thanks to all involved.

Reply from 1st Glass UK
The quality of the windows and doors is very good, however the stars of the show were the fitters Ivan and Shaun.
Exceptionally polite, clean, efficient and hard working. Even my wife was happy with them which is an achievement on its own!

Reply from 1st Glass UK
Amazing work!! Amazing windows and door. Cannot fault 1st glass. Great at communication and very friendly service.
Stuart & Dan were fitters and they were excellent. Thank you to Malik the sales person!

Reply from 1st Glass UK
⭐⭐⭐⭐⭐
Absolutely fantastic service from start to finish! The windows and door were supplied and fitted to a very high standard and the quality is excellent.
A special thank you to Shaun and Ivan — two brothers and colleagues who were incredibly professional, polite, and friendly throughout the whole job. Their workmanship, attention to detail, and positive attitude made the entire experience stress-free and enjoyable.
Highly recommended company with a great team behind it!

Reply from 1st Glass UK
From start to finish every member of staff were brilliant & helpful! Sales guy Mo lovely & advised us which windows needed replacing. Even when I phoned a couple of weeks later after putting the order in to ask if 2 small open windows could be added to 2 windows, not a problem! nothing was too much trouble!
Had windows & doors fitted yesterday Adil & Junaid worked non stop (I managed to get them to have a couple
of cups of tea!!!) They put sheets down to protect the floor, cleaned up after they had finished Inside & outside!
We are really pleased with the windows & doors they look great & already we can feel the benefit the rooms are warmer!!!!
I would definitley recommend 1stglass to anyone thinking of having windows or doors replaced! You will get looked after from start to finish by staff who care about their customers.
Thank you guys great customer service!

Reply from 1st Glass UK
The office based team kept me in the loop and where happy to answer any queries I had both within the 14 day “cool-down” ( money back) period and pre install.
The pre install “engineer was on time and undertook his measurements etc without me missing a line of “salvage hunters”.
Despite one being DOGged by being a Huddersfield town fan and the other having an infatuation of men in shorts playing with odd shaped balls, both Ryce and Gary of The install team were surprisingly articulate.
They were courteous and good natured from arrival to clean up.
They consulted with me from the start regarding my convenience in the order they fitted windows down to the type of trim to finish the job. They answered my “ how’s , “what’s” and “why’s” fully and informatively, no matter how tedious that must have been.
I was working from home at the time and felt they showed awareness of this and made adjustments to avoid any conflict of work spaces without asking.
Without blowing the proverbial smoke , I even love my door knocker.
Thank you gentlemen for an almost enjoyable afternoon.

Reply from 1st Glass UK
Gary and Reece installed my windows and they were courteous, tidy and patient. I'm really happy with their work.
I removed a star because the process of booking the work was arduous. There was very little communication or written confirmation which at times felt worrying (had I just given money to strangers) and tiring (I felt like I had to chase). At one point I made a phone call and somebody answered and asked me where I got the number from, so again, that made me feel nervous. It all worked out in the end and I got lovely windows and my FENSA certificate. It just felt a bit dodgy at one point, that's all.

Reply from 1st Glass UK
Great job. Windows look amazing. Well cleaned up after no problems. Ivan Shaun both nice polite and a good job. Thanks.

Reply from 1st Glass UK
Chris and Anthony were friendly and did a professional job with my door install. Would recommend these guys again. Very pleased with my new door.

Reply from 1st Glass UK
Chris and Anthony did a super job of installing my new back door - they were polite and friendly and tidied up before they left. Thanks

Reply from 1st Glass UK
They kept me well informed, they were attentive reasonable priced and they were on time with fitting as promised. Lee the fitter was extremely good, hard working and very pleasant in manner.

Reply from 1st Glass UK
This is the 2nd time I have used this company..door 1st time round x now 2 kitchen windows
Their pricing is fair, the products are good, the fitters are efficient x tidy up afterwards, can’t ask for any more
A big shout out to Lee.. very friendly.. worked hard x made an excellent job of cleaning up afterwards!

Reply from 1st Glass UK
My front door has made such a difference to my house. I am so pleased with it. The guy that fitted it made a very good job. Well done First Glass

Reply from 1st Glass UK
I rarely leave reviews be they good or bad but in this case I just have to sing the praises of 1st glass windows limited who have just fitted my new front door.The workmanship delivered by Adil and his colleague is exceptional and I am delighted with the results.As promised I received a text message saying they were on their way and they arrived dead on time as well.Everything was done to a very high standard and everything was left spotless and not a bit of rubbish to be seen.Very glad I chose this company.Thank you

Reply from 1st Glass UK
I had First Glass back out to replace the windows and door on my back porch. Paul and Dan were fab and did such a great job. They were also very careful of my prized roses that are directly under the windows they were replacing so I am very appreciative of that. They left everything spotless and tidied away all the old frames and doors. Thrilled!
I do have a couple more jobs id like doing and wouldn't approach anyone else other than 1st glass for any window or doors in future.
Thanks once again!

Reply from 1st Glass UK
Stu and Dan came out and fitted are windows 2 lovely hard working polite men, covered all our carpets, and cleaned up after themselves

Reply from 1st Glass UK
Absolutely fabulous company would highly recommend the installer reece was fabulous from start to finish kept us updated throughout the full process he was very polite and friendly we let him get on with the installation after explaining everything he's done a smashing job on the house have no faults at all so if you need a new door or windows why not use first glass 😀 we have never seen a door like it very bright and definitely spotted the quality is amazing and the service was spot on and thanks again x

Reply from 1st Glass UK
Chris and Anthony came to fit our new windows and door. The whole service was straightforward and easy from the start. Courteous and friendly staff. Would recommend

Reply from 1st Glass UK
The windows and doors are very good quality.the fitters did a great job,
I would highly recommend this company.

Reply from 1st Glass UK
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.