247express Reviews 25

Lied about leaving a delivery card and delivery I have ring door bell here no one has called all week parcel now 5 days late
Additional info sender has had to refund as 247express still havnt been here

Fake Tracking: Tracking show item item delivered but Not received anything I checked CCTV not ant delivery attempted

I too wish I could offer zero stars.

This company has stated on their tracking info that they tried to collect an item twice and on neither occasion had they! We were open both times with the pallet ready to go, I have contacted them about this and even though they originally said they would come out once more i.e. the first time they went back on their word and did not turn up. I am left completely out of pocket for this due to this company's inability to do what they say they have done... Surely it's not that difficult.... You would think!

There seems to be a pattern. I ordered an item on 17th February and delivery was advertised between 22-26 Feb. No problem. On 28 Feb I contacted the seller to say my package hadn't arrived. They helpfully posted a tracking URL which stated that 247express had twice attempted to make a delivery. No "missed delivery" postcard or text or anything. The package had now been returned to a local depot for collection. There's no contact information on this website to identify where the local depot might be and no phone number to contact them with. I was finally able to get a phone number from the seller and used that to try and chase down my missing package. By now it's been returned to the regional delivery centre. I requested a redelivery but "we can't do that this week" and "It'll be next Monday or Tuesday". No time slot or even morning or afternoon. It's now mid March, almost one month after my original purchase. "247express", don't make me laugh! I'm not holding my breath that I'll ever see this particular item and will be most likely be pursuing a refund via seller's website policy, or my credit card. If you are unfortunate enough to ever do business with 247express.co.uk, or you find someone wanting to use them to ship something to you, do yourself a favour and don't! If you can pay extra to use an alternative courier, use them. 247express are shockingly bad and should not be in business.
[Edit] It's June 6 and I've just had an email from TrustPilot stating that 247express would like additional details to confirm that this is a genuine review. I've provided them the tracking number that I was given. My initial review was posted in March. It's only taken them 3 months to get around to this. Perhaps they need to review the definition of the word "express".

This courier company's service was highly disappointing. Despite claiming that their driver attempted delivery twice, we found no evidence of any van arriving during those times, even after thorough CCTV checks of our premises and the surrounding public road. When I contacted them to arrange for another delivery the following day, they simply dismissed the request, citing a fully booked schedule as an excuse. Despite our willingness to pay for a courtesy van, they displayed a complete lack of concern or empathy. Furthermore, my investigation into their credibility revealed discrepancies, including a fake director name on their website and no record of such an individual in the company house. This level of carelessness and dishonesty is unacceptable. Overall, dealing with this company has been a frustrating and unsatisfactory experience.