24/ 7 Medical Billing Services Reviews 

We had over $1 million stuck in old AR and were running out of cash. Honestly, we didn't think most of it was recoverable—we'd just given up.

24/7 Medical Billing Services came in, did a AR audit, and showed us what was actually worth chasing. They were upfront about what was realistic to recover and what wasn't. Then they went to work—corrected denied claims, appealed with payers, and followed up relentlessly.

Within the first few months, they recovered over $350,000 we thought was gone. But more importantly, they got our revenue cycle cleaned up so new claims stopped getting stuck in the first place. Cash flow has been steadily improving ever since.

What really mattered to us—they didn't ask for payment upfront. They worked on a contingency basis and got paid from what they recovered. When you're strapped for cash, that makes all the difference.

We switched to 24/7 Medical Billing Services after our previous billing company dropped the ball repeatedly on PDPM claims. We were losing money left and right and honestly didn't have the internal staff to keep up with all the changes coming from CMS.

From the first conversation, they clearly knew their stuff when it came to skilled nursing billing. They asked questions about our MDS processes, our ADL documentation, and how we handle admission, things our old company never bothered to ask. They actually understood the connection between accurate documentation and proper reimbursement under PDPM, which was huge for us.

The biggest difference has been their follow-up. When claims get denied, they don't just resubmit and hope for the best. They dig in, figure out why it happened, and fix it. They've recovered money for us that we had already written off as lost. We've seen our denial rate drop and our cash flow improve noticeably since bringing them on.

Their account manager calls us every week without fail. She knows our facility, knows our payers, and actually answers emails within a few hours, not days. It sounds basic, but after dealing with other billing companies, this level of attention feels rare.

They also helped us get set up with a Medicaid portal we were struggling with. One of our managed Medicaid plans was rejecting claims and they escalated it to the county Ombudsman on our behalf and got it resolved. We would have been stuck for months without them.

I’ve been using 24/7 Medical Billing Services for several months now, and I’m genuinely impressed with their professionalism. Their team is quick to respond to any questions, and they’ve helped reduce our claim denials significantly. The reporting is clear, and they keep us updated without us having to chase them down. It’s refreshing to work with a company that actually listens and adapts to our practice’s needs. Highly recommend for any healthcare provider looking for a dependable billing partner.