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Rated 5 out of 5 stars

My 6 months experience with 24Bettle is highly positive (sportsbook section). The customer support is friendly and helpful, always there to solve my doubts or issues. Never had problems in withdrawals... See more

Company replied

Rated 1 out of 5 stars

You should never use this site. Depositing money works in 1 second. Withdrawing money suddenly needs every little detail of your life. They suddenly need 15 personal details (wich concludes some serio... See more

Company replied

Rated 5 out of 5 stars

My experience at 24Bettle has been incredible. Responsive customer care and quick payout - I can't be any happier. The sportsbook is an amazing one. When I turned to Trustpilot to review this online c... See more

Rated 1 out of 5 stars

Terrible casino!!! They have been refusing to pay me my 2800 due to exclusion from sister company but their terms and condition state if they close your account they will pay your balance out. I’m st... See more

Company details

  1. Online Casino or Bookmaker

Written by the company

Immerse yourself in playing the best online live casino & free slot games offering many valuables i.e bonus, with casual to hardcore modes of play.


Contact info

2.9

Average

TrustScore 3 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic slots

Fantastic slots. Suoer bonuses. Many methods of payment. Quick withdrawals!
One of the Best virtual casinos I used to play!

December 11, 2022
Unprompted review
Rated 1 out of 5 stars

They will never paid you

After winning 1,6k on sports they cancelled my withdrawal and winnings on the basis that you are not allowed to bet more than 30% of your initial deposit + bonus, which in combination with the turnover requirements (6x deposit + 6x bonus) makes it impossible to turn over the bonus.

It’s thé first Time i see that. They also canceled my bet that respect thé amount.

And it’ s very hard to find this condition when u use this bonus.

Update after the response of the support : no action

Be careful do not use this website. They will never paid you

October 4, 2022
Unprompted review
24Bettle logo

Reply from 24Bettle

Dear Laurent,

Thank you for your feedback.

We strive incredibly hard to make every customer experience enjoyable and we're really sorry we've not been able to meet your expectations this time.

Please be informed that our bonus terms and conditions are easily accessible at the bottom of our site and we are sorry to hear that you have not been familiar with them. In case our players can't find our bonus terms and conditions our dedicated customer support department is always ready to share them and answer any questions our players might have.

30% rule applies only on placing single bets and if a player is placing multi bets the only rule that needs to be followed is that odds of the multi bet need to be 1.8 or higher.

Regarding the rollover of our bonus players can always use our buy-off option that will allow them to request a payout for the share they have played through.

We still would like to check your account and provide you with a detailed explanation via e-mail.

Since we can't check your account from here we have requested your details through the TrustPilot platform and we would kindly ask you to provide us with them.

Best regards
Customer Experience Team

Rated 1 out of 5 stars

Scamer , they will never pay you

Please run this bookmaker they will never pay you . Alway ask for documents , when you give them , they will refuse and keeping asking you .
Never play in that casino , bécause they will fine allway not to pay you . Please be carefull this is scam bookmaker

July 1, 2022
Unprompted review
24Bettle logo

Reply from 24Bettle

Dear Steve,

Thank you for your feedback.

We're sorry to hear that our casino did not live up to your expectations.

Please be informed that we are obligated to request documents from our players due to our license and the strict regulations that we need to follow.

The verification process is also used to ensure a safe environment for our players.

We want to follow up with you directly so we can figure out what happened so we have requested your personal details through TrustPilot platform.

Please be so kind to provide us with your personal details so we could check your account and we will provide you with all pieces of information via e-mail.

Best regards
Customer Experience Team

Rated 5 out of 5 stars

One of my favourite

My 6 months experience with 24Bettle is highly positive (sportsbook section). The customer support is friendly and helpful, always there to solve my doubts or issues. Never had problems in withdrawals. The wagering requirements are a little challenging but this fact is compensated with a constant offer of bonuses (there are plenty of reload bonuses and periodic freebets to choose). The odds are in line with other bookmakers. I find the layout and comfort to navigate and check my account status suit perfectly my needs.

April 14, 2022
Unprompted review
24Bettle logo

Reply from 24Bettle

Dear Giorgio,

Thank you so much for your feedback.

We are happy to see that you have been happy with our service so far and we would like to thank you for your detailed and constructive feedback! :)

Regarding wagering requirements, there is a buy-off option that our players can use.

Buy off option will allow you that even when you did not fulfill your wagering requirements yet, you can request a payout for the share you have played through.

Best regards
Customer Experience Team

Rated 5 out of 5 stars

Good casino good one

April 13, 2022
Unprompted review
24Bettle logo

Reply from 24Bettle

Dear Sajonara,

Thank you so much for your feedback.

We are very thrilled to see that you are happy with our casino and we hope you will have only but an amazing time with us! :)

Best regards
Customer Experience Team

Rated 5 out of 5 stars

Top cazino!

One of best if not the best cazinos I play on so far. I cann't agree with other reviews as I am very satisfied by the amount and frequency of loyalty bonuses I receive and the verify process was quick and easy for me. Easy 5 stars!.

March 12, 2022
Unprompted review
Rated 1 out of 5 stars

This site is very likely a scam

This site is very likely a scam, don’t waste your time. I deposited $100 and after a few months tried to withdraw my $500 balance. They requested the standard verification documents, which I provided promptly, then they continued to give me the runaround with some garbage about why my documents were insufficient. The documents I provided met all the criteria they said they required. Their responses to each email are incredibly delayed and intentionally vague, likely so that you have to continue to go back to answer questions and drag things out. I have dealt with hundreds of sports books and this is just another trash site that is either a scam or is on the brink of insolvency. I wouldn’t recommend wasting your time because even if you do manage any profit, they aren’t gonna pay you anyway.

Update: I did email them as suggested and they continued to offer no help. They only respond to reviews on here to make it appear that they care, they do not. Never got paid, they reset all my funds to zero and made up some junk about bonus terms being voided. I was unable to go far enough back in the betting history to verify their claims.

STAY AWAY

December 20, 2021
Unprompted review
24Bettle logo

Reply from 24Bettle

Dear Colter,

Thank you for your review.

We are sorry to see that you have had issues with the verification process.
Please be informed that when our customer support department can't accept some documents they always state a reason for that.
Since we are not able to check your account from here we would kindly ask you to send us an e-mail to support@24bettle.com as we would be more than happy to check what happened so we could see what went wrong and that way we will ensure that any other player will not be able to share your experience.

Best regards
Customer Experience Team

Rated 1 out of 5 stars

Stole 440e withdraw

December 15, 2021
Unprompted review
24Bettle logo

Reply from 24Bettle

Dear Joel,

Thank you for your review.

We are sorry to see that you have had some issues with your withdrawal.

Since we are not able to check your account from here we would kindly ask you to reach our dedicated customer support over the e-mail support@24bettle.com and we are more than sure they will be able to help you.

Best regards
Cusomer Expireince Team

Rated 1 out of 5 stars

thieves

they stole from my mother also 500euro she want to payout and they froze her account saying she has multiple accounts

October 30, 2021
Unprompted review
Rated 1 out of 5 stars

Bet cancelled after winning

After winning a significant amount of money on sports they cancelled my withdrawal and winnings (more than EUR 2k) on the basis that you are not allowed to bet more than 30% of your initial deposit + bonus, which in combination with the turnover requirements (6x deposit + 6x bonus) makes it impossible to turn over the bonus. Have also filed an official complaint to the MGA

July 13, 2021
Unprompted review
Rated 1 out of 5 stars

Everytime you wil make whitdrawal

Everytime you wil make whitdrawal. , they will ask you ( verify documents) but. The keep asking ……. They wont pay out !!!!!!!!!!!! Worst paying casino I have ever played !!!!! Dont deposit there ( for your OWN goodwill ) scammers !!!!!!! They make me sick !!!!!!!

June 25, 2021
Unprompted review
Rated 1 out of 5 stars

Worst online casino experience.

Worst online casino experience.
Please avoid at all cost this "casino" . it's just a fraud scam.
They ask all theses information to verify your ID and also asked info which contradicts the GDPR law.
I've sent them recently an email threatening them to expose them on reddit and askgamblers,a few minutes later they called me on my phone,most surely to keep me quiet and provide me some extras but I'm disgusted by all scammers and this will not be the end of it untill this website and all their assets are blocked. Spread the word!

June 22, 2021
Unprompted review
Rated 1 out of 5 stars

I WON 14 000E AND THEY CANCEL…

I WON 14 000E AND THEY CANCEL THEM...THEY SAID PAYOUT WAS DONE... AND WHEN YOU SAY U GET NOTHING THEY SAY MONEY WAS CANCEL FOR TERMS...
14 000E... SERIOUSLY I WONT LET THIS HAPPEN GO TO MALT WITH LAWYER AND ALREADY WRITE TO MGA

June 2, 2021
Unprompted review
Rated 1 out of 5 stars

Dirty big thieves

Dirty big thieves . They cancel your withdrawals as soon as you win, take a look at the comments of players on the internet
DONT PLAY HERE IF U DONT WANT TO BE FCKED UP

June 2, 2021
Unprompted review
Rated 1 out of 5 stars

Absolute scam

I won € 2100 in slot Midas yesterday. When I was logging in again to cash out the winnings, I received a message that my account blocked. I immediately called the customer support to discuss what had happened. The customer support told me that they blocked my account because I seem to have multiple accounts, but I don't have multiple accounts. It is very suspicious that this is done right where I won this high amount. Furthermore, I have had this account for a few weeks. Why haven't they ban me if I had multiple accounts where I haven't won large amounts? Completely Scam to me. The customer support is also very unhelpful.

May 8, 2021
Unprompted review

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