32Red Casino Reviews 

3,262
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 438 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the platform easy to use and navigate, appreciating the smooth experience. People also enjoy the wide selection of games available, with some noting opportunities for wins and bonuses. Reviewers frequently highlight the fast and easy process for deposits and withdrawals. However, some customers report significant issues with customer service, describing it as unhelpful or unresponsive. A number of people also experienced problems with account verification and blocked accounts, leading to inaccessible funds. Additionally, some reviewers express dissatisfaction with game fairness, reporting frequent losses or difficulty winning.

What people talk about most

Website

Users describe ambiguous interactions with the website, with some finding it easy to navigate, well-made, and... See more

Payment

Customers consistently note ambiguous experiences with payment, with many reporting that while deposits are... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the game... See more

User experience

Customers had positive experiences with user experience, often praising the ease of navigation, a good range... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing extreme dissatisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wasn't the best site at first thats why I stopped playing I didn't win much but decided to give it another chance and I'm so glad I did over the month had really decent wins hitting bonus after bonus.... See more

Rated 5 out of 5 stars

Great site. Lots of old and new games and a bonus game every day. Never had an issue with deposits or withdrawals and have won on a few occasions

Rated 5 out of 5 stars

its easy to navigate , a really good range of games , and your winning withdrawls go straight into your bank account

Rated 5 out of 5 stars

Absolutely brilliant experience , really does make gambling fun, always updating games and even allow you demo play on games so you can try it before playing all time favourite game!! Fast and easy wi... See more


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Online Sports Betting Vendor

Written by the company

Online Casino 32Red - The UK's favourite Online Casino! We are a multiple award-winning online casino that gives you all the thrills you could possibly want from gaming online. THE BEST ONLINE GAMES: Choose from 3000 online games such as online video poker and slots, or card games. THE BEST CHANCE TO WIN: If you’re not sure how to play you can find some answers in our Help Centre (https://kindredgroup.custhelp.com/app/home/site/32red_uk) SUPER-FAST PAYOUT: Our amazing team aim to process your payments as quickly and efficiently as possible. TOTAL CONFIDENCE: We have the licences and certificates we need to make sure that we can create the best environment for you to play (and to keep you safe too!). But you don’t have to take our word for it, have a look at our credentials to find out more: https://www.32red.com/about-us/our-credentials


Contact info

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.0

All reviews

(3,262)

442 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not play this casino unless you want…

Do not play this casino unless you want to get rid of your money!
Stay away from this casino and ita sister sites such as Unibet, Vlad Casino.
I deposited around £300 in 2 hours. I played on stakes of 50 pence, £1 and £2.
4 bonuses which paid out around £20 acumulated.
Their games are crashing all the time, showing a message on the screen “internal error” and then taking you out of the game.
Whenever 2 scatters landed and the 3rd was on screen suddelny “internal error” appeared and took me out of the game.
It happened on all the games Eye of Horus, every single one was crashing.
I’ve been playing at tens of casinos but this one particularry is robbing the customers.
I complained about this issue and they said: do you have evidence, did you took screenshots?
Imagine a customer agent telling you this.
This casino amd their sister sites take customers money with no shame.
A buch of thieves!
Do not play this casino unless you want to get rid of your money!

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

Would give zero star i no thats its…

Would give zero star i no thats its just pot luck exc exc but come on put over 1000 quid in over the comming weeks and im lucky to be on one game like 5 mins then im down to zero just take me money they might as well just take it as soon as i deposit im giving it another week and then if dont win nothing going on socials media and telling ppl to avoid at all cost its not even letting you win 20pence

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

Honestly this site is a SCAM it’s a…

Honestly this site is a SCAM it’s a proven scam! I had pure luck on the live games and won maybe £700 over 5 days it took it all back plus more on slots! Slots I play elsewhere and win most of the time the same games same stake and I can honestly say that 32red is diabolical I think we will all read in a few years that it’s a proven scam website. I kept getting signed out 4 hours 1 hour. 3 hours randomly during game play. And since these have been happening the slots have absolutely rinsed me to the point I screen recorded a hours game play £50 deposits to a total of £350 in a hour. I posted the footage in a group and everyone said the same thing. “The return of play to the player is unseen it’s bad honest people stay away.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

won 13k but account now frozen and my verification expired!! Anyone surprised

II have won 13k then had my account frozen to be told I need to verify myself which I did march last year. Now I've to hand in 3 months of bank statements and 3 months of proof of income and my verification from last year has now conveniently expired. I wouldn't have minded if I had to do this before I won the 13k but afterwards and to have my verification now expired today..This isn't a piddly little amount this is 13k and I won't be going away and I will take it further. I have screenshots of every chat conversation esp one when I was told to call your game care team who told me 32 red have given me the wrong information. wjy do you want full bank statements? do you really want to know what I buy on amazon or how much I spend in tesco etc.

I submitted the documents they asked for 5 days ago and after chatting to their chat host they basically don't know when I will be verified, well neither do I. I didnt give them my wage slips, I gave them my hmrc paye for the full annual year and of every single month, let's see how this proceeds.
They had this review removed.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, not too sure about the bad reviews each to their own I suppose. I deposited £20 got £47 back then I deposited another £20 and got £100 back. Quick little profit 😅

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

Had my account frozen 11 days ago…

Had my account frozen 11 days ago although a customer off 32 red for many years.
Re verified my account, on 17th off june passport, proof off wealth and source off funding
No response, no customer service just a chat bot who will pass you too on line chat who have no power too do anything
This is a shame as the old 32red were a great casino, till purchased by the kindred group.
The kindred group you should be ashamed but looking at reviews you dont care.
Regards bill
Ps you stil hold 981 pounds off my money off which a large amount was never played ie 600 so basic theft

June 13, 2026
Unprompted review
32Red Casino logo

Reply from 32Red Casino

Dear William,

Thank you for taking the time to share your experience with us — we’re truly sorry to hear how frustrating and upsetting this situation has been, especially after being a loyal customer for so many years.

We completely understand how concerning it must feel not to have clear updates, particularly when your funds are involved.

We want to reassure you that the verification process you’ve mentioned is part of our regulatory obligations. These checks are there to keep your account secure and ensure we meet strict legal requirements. That said, we fully recognise that the length of time this has taken and the lack of clear communication have added to your frustration, and we sincerely apologise for that.

Your feedback regarding customer support is also very important to us. We understand how difficult it can be when you feel you’re not getting the answers or support you need, and this is not the level of service we aim to provide.

Please be assured that your case is still being reviewed, and as soon as there is any update or further information required, you will be contacted directly. We truly appreciate your patience so far and your long-standing relationship with us.

Kind regards,
32Red Team

Rated 1 out of 5 stars

Don’t play with this casino it’s a scam…

Don’t play with this casino it’s a scam at the beginning they accepted withdrawals on UK bank after Apple Pay top ups they asking impossible documents to provide they closed my account wit my money 104£ and didn’t even care to pay money for their costumers worst casino experience that I had. Be careful with that business it’s a scam

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

32 Red Scam

An update on the below, it has now been 55 days since my account was blocked. There has still been no resolution, disgusting service.

—————————————-

I don’t even know where to start—this company is absolutely awful, and my experience with them has been horrendous.

On 22nd April, I decided to create an account and deposited £100. I’ve never really had much luck with gambling until that night, when I turned £100 into £4,000. I withdrew £3,500, which successfully reached my bank account. However, I left £500 in my account to continue playing.

While I was mid-way through a Blackjack hand, I received a notification saying my account had been frozen due to requiring additional verification. At first, I was fine with this.

I reached out to the customer support team via live chat, but they were useless. They kept telling me that I would receive an email when further verification was needed. At this point, both deposits and withdrawals were blocked—and they still are.

I continued contacting live chat support, but they kept repeating the same response: to wait for the email. After 15 days, I finally received an email requesting the following documents:

Photo ID
Proof of address
Three months of payslips
Three months of bank statements

I submitted all of these documents and waited to hear back. A week later, I spoke to someone again who apologised for the delay and said my case had been moved to the top of the priority list. However, it has now been another three weeks, and my documents are still “being verified.” It is unbelievable that it takes this long to verify documents.

My account has now been blocked for 36 days with no progress, and honestly, it feels like they are not going to resolve it.

Please stay away from this company. As soon as you start winning, they freeze your account and take months to complete verification—even though I had already done verification before my account was set up.

I would give them 0 stars if that were an option

April 22, 2026
Unprompted review
32Red Casino logo

Reply from 32Red Casino

Hi Oliver,

Thank you for sharing your feedback.

We’re sorry to hear how frustrating this experience has been and understand the disappointment caused due to delays.

Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed.

As outlined in our terms and conditions:

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.

You will be notified as soon as further information and updates become available.

We do appreciate your feedback and your continued patience during this process.

Kind regards,
32Red Team

Rated 1 out of 5 stars

Give it 0 stars if I could

Give it 0 stars if I could. Been playing on this site years. Never had any troubles. My account is fully verified with all documents provided. Withdrawn lots of times and never had an issue. Today o withdrew and it’s now on hold for checks for no reason at all. Been waiting 5 hours so far no update no nothing. Awful didn’t ask for checks when I was depositing tho did they. Just when I have some luck and withdraw my winnings. Disgusting and totally unfair. Avoid.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Dubious and sly…

joined today won on the slots with my bonus 320 spins which says it converts into real winnings when won but won't allow me to withdraw it I won around £32.95 it's a total scam won't be staying on this site avoid it.
Also disappointing also withdrew earlier win from playing with deposit and it takes up to 3 working days to receive it really ?

June 13, 2026
Unprompted review

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