Great webpage, good selection and the best price for what I was looking for. Ordering went smoothly and I immediately got confirmation and a message that my order was being prepared. Within a day t... See more
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Arrived as expected on time very easy to track parcel and at least 20% cheaper than evey other store for the Superblast 2 at the time. Bought from Ireland.
Yes it takes a little while to receive you order but they do say this when you order. If you don’t mind not having them TOMORROW then what you do get is great stuff for a great price. Im really p... See more
I ordered shoes which unfortunately did not fit. To return them, I had to pay 30GBP via Royal Mail Tracked. After more than a month I followed up with them and they said it hadn't arrived. Now, I just... See more
Company details
Written by the company
Welcome to our online store specialized in running, cycling or swimming. Here you will find a wide variety of sports products and equipment from the best brands on the market to improve your performance and enjoy your favorite sport to the fullest. Our website is designed to offer you an easy and secure shopping experience, with detailed information about each product and reliable payment options. In addition, our customer service team is available to answer any questions you may have and provide personalized advice on which products best suit your needs and sports goals. Browse our online catalog and discover everything we have to offer. We are here to help you achieve your sports goals!
Shipping Guarantee and personalised customer service.
Free shipping in 24/48 hours.
Free shipping in 24/48 hours. Easy and secure payment. 30 days returns.
Contact info
Calle La Costera, N2, 46015, Valencia, Spain
- +34 960 13 00 20
- info@365rider.com
- www.365rider.com
4.1
Great
17K reviews
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Competitive pricing & reliable store
Hi, good assortment, and highly competitive pricing compared to my local market prices. Bought some running gear. The delivery took about 2 weeks to Finland but arrived after all. If delivery was faster, I would've given 5 stars - now 4.
February 24, 2026
I really wanted a pair of DMT KR1 in…
I really wanted a pair of DMT KR1 in Milky Mint, but was unsure of my size in DMT, so I emailed 365rider to ask for their advice ... they replied with an in depth sizing guide & asking about my current shoes & sizing ... we then decided what size I should buy !
I'm in the U.K. but my English email was answered in perfect English !
Dealing with 365rider has been a dream!
Thank you 365rider !!
March 5, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible company
Terrible company. Don't tell you about the "import fees" until its too late. I tried canceling and they said I was still responsible fir the fees. They disgust me.
February 11, 2026
Unprompted review
Reply from 365rider
Dear Pete
We regret the inconvenience caused by the additional costs and the condition of the packaging upon delivery.
Regarding the customs charges, please note that on our website it is clearly stated that for shipments outside the European Union, we cannot guarantee whether customs duties or import taxes will be applied. These charges are determined by the destination country, and it is the customer’s responsibility to be informed about their local customs regulations and potential fees.
We also take note of your feedback بشأن the packaging and will review this internally to improve our shipping processes.
If you need any further assistance, we remain at your disposal.
Sincerely,
365Rider Team
Proper e-shop
Proper e-commerce and reasonable prices. The delivery will succeed here north and arrive reasonably quickly. In problem situations, the team resolves matters. High-quality products!
March 6, 2026
Unprompted review
Bought a pair of Puma Deviate Nitro 3…
Bought a pair of Puma Deviate Nitro 3 (IYTIYTTNU #393692). Everything ok until they miss the delivery date, no costumer service, 3 emails and just automatic answers without resolution of the problem and still not sign of my product. More than 100€ lost and no sign of resolving the problem or compensation.
March 1, 2026
Unprompted review
Second time ordering there
Second time ordering there. First time was smooth and I was a happy customer that liked to come back. Now I had some issues with an order that didn’t get a confirmation so I thought it didn’t went through and placed another order. Resolving that took a lot of time and was very frustration because it was like one person didn’t know what the other before was writing.
The „real“ order I placed wasn’t in stock in the colour I ordered so I got the option to buy a different colour for the same prize. The offer was very kind but took again some time to finally get shipped. Don’t know if I would give them another chance, maybe because they have good prices
February 23, 2026
Unprompted review
Speed of delivery
Quick consideraation of the order
Fast delivery
Compliant product
February 26, 2026
Unprompted review
Great purchase experience
Good shop concept, well explained products and easy checkout process. I ordered from Germany and delivery took a while, but my order arrived in time. I’ll definitely stay customer, Thanks
February 13, 2026
Best price
Best price, good communication and reasonable delivery time
February 23, 2026
Unprompted review
Value cannot be beaten
February 11, 2026
Obviously offered best price on the…
Obviously offered best price on the boot I bought. Delivery etc was with in the week. No problem.
February 5, 2026
Great service
Great service, they had the exact Shimano brake discs I needed for my Canyon Speedmax which were not available in the US and shipping to the USA was super quick
February 9, 2026
Nice prices and quick delivery!Trusted…
Nice prices and quick delivery!Trusted site! I’ll buy again!!
February 5, 2026
Easy Returns and Smooth Exchange – Great Experience with 365Rider
I had a great experience with 365Rider. I accidentally ordered the wrong size, but the return process was simple and straightforward. Everything was clearly explained, and the exchange went smoothly.
I reordered the Brooks shoes in the correct size, and they arrived quickly and in perfect condition. Overall, the whole process was hassle-free and professional. I would definitely order from them again.
February 13, 2026
Unprompted review
365Rider ongoing issue
365Rider.
Thank you again for response.
I have responded to the requested information through trust pilot. You had that information as soon as it was requested.
I have provided the information regarding this case again to info at 365rider address.
The information sent out with the warranty code is not what you say in your response below. The timeline information that you quote in your response below is also incorrect.
I would be happy to complete this process away from this trust pilot platform but this appears to be the only place that 365Rider appear to respond.
Your response below.
Dear Simon,
Thank you for the additional context. To clarify the timeline: once we received and validated the warranty/defect claim, we issued the brand warranty code and outlined the available resolutions under the brand’s policy (refund or a discount/coupon option). If you purchased replacement shoes before that process was completed, that decision was taken independently of our final confirmation and options.
Regarding the review you requested, your case has been checked again and we can confirm the above. As for the £37 you mention, please reply to our email thread with the order/warranty reference and a brief breakdown of where you believe the difference is coming from, and we will verify it against the transaction and resolve any confirmed discrepancy accordingly.
Kind regards,
Customer Support Team
365Rider
February 22, 2026
Unprompted review
I have an item ordered after 20 days I…
I have an item ordered after 20 days I haven't received nothing yet. An investigation is open from 5th Feb till now still ongoing.
Personally I had a really bad experience.
February 20, 2026
Reply from 365rider
Dear Michael,
At the time of purchase, an estimated delivery date was clearly shown for this order based on the selected shipping method and destination. We understand the wait is frustrating, but the current timeline is still consistent with that estimate.
That said, we are reviewing your case and the ongoing investigation started on 5th Feb. As soon as we receive the carrier’s final update, we will inform you immediately with the next steps.
Kind regards,
Customer Support Team
365Rider
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