365rider Reviews 16,685

Said it would come by 31st of Jan and it still ist here 5 days later

Very disappointing and unprofessional service.
I returned the shoes the day after receiving them, only briefly tried on indoors. Despite multiple emails and a full month of waiting, the store rejected my refund with unclear, low‑quality photos and no proper explanation. I even bought a new pair from them immediately in a different size, which clearly shows I wasn’t trying to misuse the return policy. Extremely slow communication, poor handling of returns, and zero accountability. I do not recommend this store.

If your response to my shoe warranty claim had been as prompt as your reaction to my negative Trustpilot review, I likely would not have given such a low rating.
It took you an entire month to determine whether the sneakers were eligible for a warranty claim, despite the fact that the receipt was included and clearly indicated all relevant details. Such a delay raises concerns about how the product was handled during that time.
Based on this experience, I must conclude that your customer service is far below acceptable standards, which is why my rating reflects this.

Tracking purchase system was not helpful.

Don't buy anything from this company if you are not 100% sure the item will be ok.

Communication is horrendous, return process is shocking from the UK.

I purchased some Asics Superblast 2, which were too narrow, I requested a return, This was not confirmed by r365 (they said, confirmation needs to be given before product can be returned). Sent mail, received response with directions for return, the directions were missing some attachments. Requested attached information, and they just resent the same email. Sent trainers back (cost £18) following the information its stuck in customs, and says that the logistics company will contact the recipient, Sent a message to R365 and they have said the return is my responsibility. so its now stuck in no mans land. I have no trainers and no money !!! Lost the cost of trainers and the cost of the return. £194 wasted.

Don't bother playing roulette with these guys. If the order arrives in good condition, then it's fine (like a lot of other shops out there). The issues start when something goes wrong. I'm my case, they sent a defective item and I'm the one that needs to pay for the costs to return the item. The return process is hard, you can't find the invoice in their website, and the headache is not worth it. There are better options out there.

Edit: Yes, you ignore the fact that the customer is not responsible for the item to be defective, and don't assume the costs of return for such cases. If it was a return due to other factors, ok, I understand that the customer needs to pay, but a defective item is a forced return.

Edit2: I the end they returned the full value and did not discount the return amount, so I change my opinion about them. I give 4 starts because the return process could be simplified a little, but had no issues after all.

Best price for online shops, fast shipments, no problems

Good but not great

I ordered a POC Otocon race mips, I paid extra for a delivery. It was meant to come on January 15, but it came on January 26. The communication was also ok.

I really had a great experience with the company, easy to use website and also the wrapping of the package is extremely well done and protects the goods inside. Great quality, product and discounts available is value for money. Great hidden gem for runners. Only unfortunate is that the delivery service company they use is not the fastest out in the market and I had to ask for assistance on tracking the order, but that is the courier they use and my order was from Belgium. Not the company itself

I purchased a pair of Shimano XC 902 MTB cycling shoes for almost €250.
They have very little use, they are almost like new, but the sole has started to crack in some places.
I complained to 365Rider, they asked for many photos to prove the defect.
So I did, I sent everything.
Now the store says that since the shoes are from 2023, they want to assess whether the item is eligible for warranty.
The item is defective, the brand cannot raise issues trying to evade responsibility.
In addition, they are now demanding that I send the shoes back to them, paying for the shipping myself. Am I going to have the expense of shipping back a defective item?
It makes no sense at all, I clearly do not recommend buying from 365Rider, terrible customer service. They want to sell, but solving problems no longer interests them.

Trust worthy company. Goods always arrive on time and as described. Good value for money. Highly recommended.

I have contacted you multiple times over the past few weeks and the lack of any response is unacceptable!!

Yes it takes a little while to receive you order but they do say this when you order.
If you don’t mind not having them TOMORROW then what you do get is great stuff for a great price.
Im really pleased with my Saucony Hurricane 25s - this years model at last years model price.
Muy bueno, gracias por mi zapatos nuevos y servicio grandísimo 💪🏻

No other comments, except for the rather long delivery time. I ordered the product on January 5th, and it arrived on January 21st.

arrived as described, on time

Problem resolved! They’ll pay for shipping and arrange. So all good but took a scrap.
Previously..
Don’t bother chancing this shower if you are outside of Spain. They can send you bonkers items and when you try to return it you are on your own.
Customer needs to arrange, pay and insure the return.
Very expensive for a pair of shoes they send on the wrong size and colour.
Dead to me now :)

Would give 0 if possible, had to pay a unexpected £80 customs charge and my order still hasn't arrived after almost 3 weeks

Rider 365 comments are also incorrect, it arrived well over a week after their latest predicted delivery date. The customs information is also hidden on their website and not made clear when purchasing. I was also charged VAT on top of the customs duty despite rider 365 claiming on their website this was included in the cost for UK customers

Delivery was completed as agreed, and the purchasing process was smooth and hassle-free.

I ordered a product from this company on 26 of December, while writing this it is the 21st of January. My product still hasn't arrived, I've tried to call them but the answering machine is only in Spanish and me no hablo Espanol. Then I tried emailing where they said they would check in with the delivery company, this is also already a week ago. I've tried emailing since but no response....... I would like to have my money back since I don't have a product. But that's easier said then done when I can't get in contact with them...

Good experience. Fast delivery! Good calue for money