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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers had a great experience with this company. Customers are really happy with the products and the service provided, highlighting the staff's knowledge and professionalism. Many people appreciate the excellent communication and the promptness of the service, often exceeding expectations. However, some customers also noted issues with delivery and product quality. There were instances where items arrived damaged due to insufficient packaging or were found to be faulty upon inspection. A few people also felt that the company did not take responsibility for these issues, leading to dissatisfaction with the resolution process.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit. Many customers praise the excellent... See more

Service

Users describe positive interactions with service, highlighting prompt, professional, and helpful assistance.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and extensive... See more

Delivery service

People report ambiguous experiences with delivery services. Some customers praise fast delivery, with items... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent quality of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had the Toyota Hilux rear bumper, as expected with any aftermarket parts you may need to adapt things slightly, I ditched the plastic top covers for my originals (originals are just better quality)... See more

Company replied

Rated 4 out of 5 stars

Just purchased rear led lights for a 2020 Ford ranger wildtrak. The packaging that this came in was excellent and the product has been a great upgrade on the pick up. I definitely will be using... See more

Rated 4 out of 5 stars

The parts I ordered came all in one piece and well packet . Everything fits as supposed and videos on website to see how it is done. They always response on phone and solve it although not answering e... See more

Rated 5 out of 5 stars

I was recommended to use this company to fit me a new canopy to my recent purchase of a Toyota Hilux . My local dealer in Mid Wales uses them all the time. Scott,John and Richard absolute knowledge a... See more

Company replied


Company details

  1. Car Accessories Store

Written by the company

Massive stock of 4x4 Accessories, buy online. Hardtops, Tonneau Covers, Alloy Wheels, Tyres, Side Steps, Nudge Bars. Free Delivery. 4x4AT is the biggest UK 4x4 Accessories Superstore.


Contact info

4.0

Great

TrustScore 4 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service, great products at very reasonable prices

Brought the TOYOTA HILUX 2016 ON DOUBLE CAB EZY ROLL UP TONNEAU COVER.

I called to check if it was going to fit my Hilux, just to check, the people on the phone were very helpful and polite. Shipping was fairly fast, easy to fit works and looks great. Definitely recommend and will use again!

June 1, 2023
Unprompted review
4x4AT logo

Reply from 4x4AT

Hi James, Thanks for leaving us a positive review. Glad you were happy with the service provided. Thanks, 4x4AT.

Rated 1 out of 5 stars

3 months and still waiting!!

Ordered OEM wheel arches and bonnet gas strut kit for my 2018 hilux, was told they were on back order. Had to chase for a date. Was told beginning of April (1 month wait) which was acceptable, next day I was told beginning of May, got to 7th and nothing, chased again was told 16th of May, now 29th and still no sign, wish I’d gone with truckman now! Total waste of space, unless you chase them they don’t bother keeping you updated!!

May 29, 2023
Unprompted review
4x4AT logo

Reply from 4x4AT

Good morning Clive,
Please do accept my apologies for the delays here. Unfortunately we have had some delays in receiving these items from our manufacturers.
I can confirm, as per the email from my colleague Paul, that these items are now in stock and are due for delivery to you today.
Kind Regards
Laura

Rated 5 out of 5 stars

Purchased a hilux rear bumper

Purchased a hilux rear bumper, unfortunately the first one came damaged from manufacturer, Paul sorted me out with a new replacement and uplift of the damaged one at no extra cost, I live in the highlands so was very happy to see that they didn't charge extra for shipping up here. Definitely will be using again.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Happy customer

This company was recommended to us on Facebook, and I have t say we are over the moon with the new rear led lights for our ranger and the service provided.

November 1, 2022
Unprompted review
4x4AT logo

Reply from 4x4AT

Hi Robert, Thank you for your review. It's great to receive good feedback. Kind Regards, Laura

Rated 5 out of 5 stars

A big thank you to Bertie and the team!

A big thank you to Bertie and the team for all the help in selecting and fitting.

The lights were amazing last night, so much brighter and the hardtop has made the truck more functional for what I need to do moving equipment around when conducting training courses.

Plus it looks excellent 😊

April 25, 2023
Unprompted review
4x4AT logo

Reply from 4x4AT

Hi Martin, Thank you very much for the glowing review. I shall ensure that this is passed on to Bertie. Kind Regards, Laura

Rated 5 out of 5 stars

Great customer service

Great customer service, resoled the problems we incurred very quickly, product is great my clients were happy with the end result, will be back to buy more.

April 17, 2023
Unprompted review
4x4AT logo

Reply from 4x4AT

Hi Fraser, Thanks for leaving us a positive review. Glad you were happy with the service provided. Thanks, Laura

Rated 5 out of 5 stars

Predator Iconic Wheels 20inch

Ordered set of Predator Iconic Wheels 20inch for my Ford Ranger. The wheels look absolutely amazing. Great service from 4x4AT - Very nice guys, friendly and polite. Will definitely use this company again

April 28, 2023
Unprompted review
4x4AT logo

Reply from 4x4AT

Hi Marco, Really pleased you are happy with your new wheels, they look amazing! Thanks for taking the time to leave us a review. Many thanks, Laura

Rated 1 out of 5 stars

Does not cover shipping damage

After recived damaged goods, marked damaged from the shipper they have not been to any help.
the hardtop had paint damage and missing parts on arrival.
after several months they finnaly shipped out a new mounting kit for the hardtop so it could be used.
the paint damage was NEVER covred and i had to pay for repairs of the hardtop.

would not recommend buying from them!

Edit, the damage is marked ok the shipping manifest by currier Postnord. Damage happend in a terminal at skei

October 5, 2022
Unprompted review
4x4AT logo

Reply from 4x4AT

Good afternoon Jonas,

I have looked in to this further for you.
This was an ex-demo canopy which you ordered from ourselves and had shipped out to you at your home address in Norway.

Unfortunately when the canopy was delivered to yourselves the canopy was signed for in good condition and any damage was not noted with the courier company and therefore we were unable to make any claims for any transit damage.

With regards to the fitting kit all I can do is apologise in the delay in this reaching you. We needed to ensure this was the correct one for your canopy and I believe there was a slight delay in obtaining the correct information with regards to if the canopy had central locking.

Again, please do accept my apologies for the delay. Please do feel free to contact me directly on 01677989216 if you would like to discuss this further.

Kind Regards

Laura

Rated 5 out of 5 stars

Predator LED Taillights - Stunning!

Ordered a pair of Predator LED Tail Lights for my Nissan Navara. Ridiculously easy to fit (I’m no mechanic!) and they look absolutely amazing. Great service from 4x4AT - ordered at the weekend and delivered on Wednesday - well packaged too. Will definitely use this company again

April 5, 2023
Unprompted review
Rated 1 out of 5 stars

Still waiting for goods

Still waiting for goods, was recommended by Ford to contact 4x4 for accessories for my ranger, after a few emails I paid for my extras at the end of February, emailed sales assistant to confirm payment, waited a week before a response that I never got, emailed a few more times to find out if I was receiving my items but still yet no response, asked for refund now but totally ignored from this company, will be looking at a different approach soon to get refund, worst company I have ever felt with, avoid if you can

February 24, 2023
Unprompted review
4x4AT logo

Reply from 4x4AT

Good Morning Shane,
Please do accept my apologies for the issues you have encountered. I have looked in to this further at our end and can see you have been in communication with my colleague Claire who has responded to your emails with a reply directly so apologies if these have not been received.
We have tried calling this morning to obtain a new email address for yourself also.
One of your items is on backorder and therefore has not yet been shipped, the other items should be with you in the next couple of days.
Please feel free to contact me directly on 01677989216 or laura@nlg.co.uk
Kind Regards
Laura

Rated 5 out of 5 stars

Thank you to Scott and the team at…

Thank you to Scott and the team at 4X4AT for the great work in fitting and supplying the canopy and BF goodrich tryes for my new 2023 Ford Ranger Wildtrax. Everything from the first to last contact i found very professional.

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

Really impressed.

Really impressed with how my truck came out in the end, excellent service throughout and even on the day of collecting it. Scott was really professional, helpful and friendly cannot fault the experience and final product in the end.

March 25, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely over the moon with…

Absolutely over the moon with everything from the team and the communication from James.
I had my Ranger uplifted/widened and a rear draw system fitted in the rear.
My heart went in my mouth the first time I see my truck finished. Highly recommend them and I will certainly use them again 👏👏👏👏

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

Spot on 5/5

Great prices online. Great friendly service on the phone. Due to Mt lack of knowledge I actually visited in person and what a place and the staff are absolutely spot on 👌 made me feel very welcome. Fountains of knowledge each one of them. Il be back thanks guys...

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Transform your Truck with 4x4

Scott is a wizard at transforming Ford Rangers with his expertise in aftermarket parts and understanding the look and stealth appeal I was trying to create. Scott suggested a number of looks, component choices and best value. He provided a clear break down of cost and the budget for fitting the modifications to my truck. Scott kept me fully informed and also let me know of stock shortages and if I was prepared to wait or he could substitute for another item from the 4x4 catalogue. I decided to stick with the plan and all I can say was the wait was worth while as Scott and the 4x4 fitting team delivered my epic customised Ford Ranger. My Ford dealer where the truck is serviced were also impressed with the fitting and quality of parts supplied by 4X4. If you are considering upgrading your truck with quality after market components, with a high performance trusted team then there is only one place with considering in my book 4x4
Reach out to Scott and you’ll be in excellent hands!

Jonathan

March 2, 2023
Unprompted review
4x4AT logo

Reply from 4x4AT

Good afternoon Jonathan,
Many thanks for your fantastic review.
I shall ensure this is passed on to Scott,
Kind Regards
Laura

Rated 5 out of 5 stars

Ordered a Mountain Top roller top +…

Ordered a Mountain Top roller top + sports bars for my L200, Rob the sales person was very helpful, delivery was fine. I was going to fit the parts myself, my advice, it's not worth the trouble. I phoned Rob on Monday, booked the job in for Tuesday, both parts fitted while I waited, by two really enthusiastic fitters, they have made a great job and the truck looks fantastic. I can not fault the service, great parts, and excellent service. I never write reviews but this company deserved recognition.

February 21, 2023
Unprompted review
4x4AT logo

Reply from 4x4AT

Thank you Robin for your review.
I shall pass your comments on to our fitters at Coleshill who I'm sure will be very pleased.
Kind Regards
Laura

Rated 5 out of 5 stars

Amazing service

Amazing company, couldn't have been anymore helpful. Great customer service. Will be recommending to friends and definitely be using again in the future.

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

Whist unfortunately there was an error with picking the item ordered the customer service received to correct the issue was brilliant. Even through a particularly busy period the communication was exceptional. Will definitely use them again - just knowing they have the service to back up their prices!

December 8, 2022
Unprompted review

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