5 Pointz Reviews 

867
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Absolutely awful customer service - would not respond to messages until threatened them with opening a dispute case on Paypal. Use the returns service they recommend and insist you use - only... See more

Rated 5 out of 5 stars

Hey, never purchased anything from you before & just want to say what an absolute pleasure it’s been. Found you via Google shopping searching for snake swoosh AF1’s ... (my BF loved them so much he go... See more

Rated 5 out of 5 stars

Great customer service outta the UK had issues ordering , problems were noticed by customer service to not convert euros to US dollar but that wasn't the issue . My bank stopped transaction because o... See more

Company replied

Rated 5 out of 5 stars

Just bought new pair of sneakers of u guys found ure website by accident looking for puma jamming got them within 2 days and got for £70.00 cheaper than anywhere else, look forward to using u again i... See more

Company details

  1. Streetwear Store

Information provided by various external sources

5 Pointz was founded in 2004 in Bristol (UK) as a bricks and mortar store with our online store launching shortly afterwards. We supply a large range from top Streetwear and Sportswear brands from around the world including: Nike, Nike Air Jordan, Reebok, Adidas Originals, Puma, Huf, Champion, Nanamica, Wood Wood, Saucony, Columbia, Napapijri, Carhartt, and much more.


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4.1

Great

TrustScore 4 out of 5

867 reviews

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4.1

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Rated 3 out of 5 stars

Imperfections on product

My trainers were delivered on time and I was kept updated with when they would be delivered. My only issue is that there are small imperfections with the trainers, very minor things like a small red dot on the material which I doubt will come out. Also there is a small chip in the plastic on the outside of the shoe. I would recommended this website to causal trainer guys but anyone who is mad for their trainers would have an issue with the quality of product.

June 7, 2017
Unprompted review
5 Pointz logo

Reply from 5 Pointz

Hi Joe!

Thanks for your review! You emailed the store to let us know about the issue - our apologies that you received imperfectly manufactured shoes. Unfortunately we cannot control the manufacturing practices and quality control of brands, nor return every single item that has any imperfection, but are always happy to assist when a customer isn't happy. We pride ourselves on our shoe selection, which includes collabs, Quick Strikes and Limited Editions, but we realise that not every single shoe will be considered perfect and that customers have varying thoughts on what constitutes a fault, which is why whenever someone is unhappy we will do all we can to resolve this.

I replied to your email yesterday and gave you an extra discount on your Nikes, as well as refund of your shipping fee, so I hope this has resolved the matter to your satisfaction! Please let me know if you need anything else and I will be happy to help.

Kind regards,

Loma
Online Shipping and Customer Service Manager

Rated 5 out of 5 stars

Again first class service from these …

Again first class service from these guys. Love the ability to "pay after delivery". Saves the hassle of adding credit card details! Trainers are superb and next day tracked delivery too. Thanks 5pointZ

June 3, 2017
Unprompted review
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Reply from 5 Pointz

Thanks so much Paul!

Thanks, Loma

Rated 5 out of 5 stars

5pointz are the nutz!!

Always lightning fast delivery, top notch packaging and overall great service!
Would highly recommend these guys!

June 2, 2017
Unprompted review
5 Pointz logo

Reply from 5 Pointz

Thanks Ross :)

The 5 Points team

Rated 5 out of 5 stars

Great brand

Great brand, love their stuff only downside are the prices

June 2, 2017
Unprompted review
5 Pointz logo

Reply from 5 Pointz

Thanks for your feedback Rhys!

Rated 4 out of 5 stars

Cant fault the service

Cant fault the service - only annoying thing is I bought some trainers from a 24 Hour - 20% off Flash Sale. Only to receive an email for a 25-30% off Flash Sale 2 days later.

May 31, 2017
Unprompted review
Rated 4 out of 5 stars

Great selection of good clothes brands

Great selection of good clothes brands. On point next day delivery for a decent price with a good 10% off first order which includes delivery. With that said, the item was delivered the wrong size, this is happening to me more frequently across all shops and is very annoying. I have no doubt that the company would make it right but like I say it's very annoying for the customer, I brought a shirt for an event and do not have time to fuss about with returns, so I will have to keep it, hence the 4 stars. Shame, I would order again but would be a little bit hesitant.

May 25, 2017
Unprompted review
5 Pointz logo

Reply from 5 Pointz

Hi Sam,

I'm really sorry you were sent the wrong size shirt! Ca you please let me know your order number so I can look into how this happened?

Thanks,

Loma

Rated 5 out of 5 stars

service was great

service was great, i ordered some shoes to collect from the store and they came through for me quicker than their policy. they answered the phone when i called and when i got there they were just brilliant.

May 19, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, fast shipping to France (3 days) and very good communication, thanks a lot

May 18, 2017
Unprompted review
Rated 5 out of 5 stars

Easy deal!!

Easy, straight forward and a cracking deal.
Great communication and fast delivery!
Top company Top treads :-)

May 2, 2017
Unprompted review
Rated 5 out of 5 stars

Extremely friendly & helpful staff

Purchased two items as a present, ordered at 18.40pm on Fri night & order was ready for collection by 1.30pm. Such friendly polite & helpful staff both on the telephone & in store. My son was delighted with the hoody & tshirt.

May 1, 2017
Unprompted review

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