I bought this ring for my heavily pregnant girlfriend, sadly I bought one side too big. When we emailed them to ask if they could honour the 30 days resize period (we missed this due to her going into labour and staying in hospital postpartum due to some difficulties) they advised they would not honour this. The ring itself is stunning and she is in love with it but I have to stay in rather disappointed with service.
Reply from 77 Diamonds
Hi Lewis,
I am very sorry to hear about your recent experience and the difficulties you had to get your Duchess ring resized.
We are known to be a flexible and approachable brand, run by people that care for our customers and their unique pieces.
I am so sorry you did not receive the same level of care we all aim to offer. Please rest assured that we will most certainly look into it, so further training can be given.
I will be contacting you directly to organise the resize service for you and your fiancée without any further delay.
Kind regards,
Paulo T.
Head of Customer Experience