While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Been in a fight to get a refund for 2 months now. The company charged for an additional month on my account despite canceling weeks in advance. Company never responds to emails, and there seems to be... See more

Rated 2 out of 5 stars

7 Cups is no longer reliable for LGBTQ+/MOGII persons, as the platform discontinued their 24/7 chatroom support, no longer include/mention LGBTQ+/MOGII (option) in their surveys/feedback(options).... See more

Rated 1 out of 5 stars

Scammy! Please stay away I went to check out the website after a Google/ChatGPT search and they somehow managed to loop me into a subscription and change my card 12.99 despite never having used... See more

Company replied

Rated 5 out of 5 stars

As a listener and recent internship graduate, 7 Cups has brought such a meaningful impact to my life. I love the community, the mission, the solid but empathetic grip we are taught to have over each s... See more

Company details

  1. Mental Health Service
  2. Psychologist
  3. Psychotherapist

Written by the company

7 Cups offers a free and anonymous way to connect with trained listeners anytime, anywhere. Feeling overwhelmed, stressed, or just need someone to talk to? 7 Cups provides a safe, confidential, and easily accessible space to share what's on your mind. It's a great resource for everyday struggles and a helpful first step for anyone exploring mental wellness. The 24/7 availability and mobile-friendly platform make it easy to get support when you need it most.


Contact info

  • Camino Real South 1040, 23456, Virginia Beach, United States

  • www.7cups.com

3.0

Average

TrustScore 3 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

7 cup the best emotional support organization

7 cup is making a great difference in community easy to reach and without any cost give valuable support not only to members but also to listeners.Its very amazing platform to learn as psychology student and took Experience it makes me learn new and innovative things . Thanks 7 cup.But I want to add little bit that qualified listeners should get paid for their excellence and encouragement to this platform if it can . Overall best experience

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Working as a therapist for 7 Cups has…

Working as a therapist for 7 Cups has been and continues to be a powerful, and enriching experience.
I also have a private practice which I
really enjoy too. But in 7 Cups I have the opportunity to work with a very diverse and international population.
The app makes therapy more affordable and accessible to more people. To me this is very important. Therapy can feel very intimidating, but because of the anonymous texting format clients can feel safer.
I have one client that is hearing impaired so they really appreciate the texting format.
If clients do need more, there is also the Telehealth option (live video and audio therapy) which means that they can sign up for the Telehealth subscription on 7 Cups. This includes one 45 minute scheduled video session on the secure confidential 7 Cups platform.
I am a better therapist because of the ongoing learning and growth I
experience as a mental health provider on 7 Cups!

July 25, 2024
Rated 1 out of 5 stars

I just got banned

I just got banned. for no reason. I would be happy to correct any misunderstandings. I did not break any rules or anything. I emailed 7cups cause I was banned on another account and I was trying to tell them that I don't have access to the email of that account. I emailed with my new email, for the account I tried to have but that got banned. I would like an explanation. I have heard of people getting banned as a mistake. But this is not cool. Like what? I can't make an account at all on here?

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Inclusive community

This is a company that helps with mental illness and has been amazing about bringing people together anonymously and without judgment

May 22, 2024
Unprompted review
Rated 1 out of 5 stars

Hurtful Experience

Today I went to my Listener account at 7 Cups to see I had been "unapproved" as a listener, based a bad review or complaint. I have no idea what the complaint is and I have been there over a year and had many, many good reviews. Seems like after ONE complaint I am axed. The only even I can think of is a tiring chat with an unhappy guy who simply wanted to complain, not matter what I said. In the end he called me a "nihilist" for some reason, and I said that is no way to talk to me. He then said "you can't talk to me because you're weak". I said I have to go, "good riddance" he said, adding "I am going to report you" I left and blocked him. I figured he would report me because he seemed in a wired state of mind, but that the chat would be reviewed and it would be obvious I did nothing to him. BUT..., in the morning I am gone! I tried to file a grievance but the process 100% favored the member, with me being required to list three different things I could do to improve as a listener. As if I am 100% to blame. I still have yet to see the complaint, who it was from, what was said or be given the chance to defend myself. It is like an employee at a coffee shop who has coffee thrown in his face, and then gets fired for making bad coffee. I had some people I chatted with regularly and now I am out. Useless place. I am very saddened and hurt. I did the best I could do.

A COUPLE WEEKS LATER: I believe I have a more clear idea of what happened. Basically I called a troll a troll. Told him I could help and did not have time. He complained. That is it. I have had a few experiences with being called names and trolled there, it would come with thew territory. This one time I said something and I was zapped. But to be fair, I guess I should not have said it, but I will not take my review down. I should have gotten a warning or something.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful, very well designed. Although the website is better than the app so here still a lot could be done. But really, other than that nothing similar is out there.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been a member of 7 cups for 8…

I’ve been a member of 7 cups for 8 years. It’s a great place to get help with personal problems from money worries to heartbreak and all in between. Lovely people who show such respect for all. I highly recommend 7 cups.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

It’s my absolute pleasure to be a…

It’s my absolute pleasure to be a listener, I’ve learned so much so far, including how to communicate in an empathetic and effective manner, which is an invaluable skill that I can apply in every day life. Thanks for the opportunity and looking forwards to contribute and learn more 💙

April 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look