7 For All Mankind Reviews 

336
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

The worst online service you can buy from! No matter what shipping speed you choose! They are so slow in processing your order! It is much easier and faster to just go to the shop itself and buy... See more

Rated 1 out of 5 stars

They charge my card immediately for an on line charge and then drag their feet for close to 3 weeks to issue a refund for returns and NO phone number to contact them. Terrible customer service and lot... See more

Rated 1 out of 5 stars

Horrible customer experience. Won’t correct an incorrect zip code that was the result of a software glitch even when contacting them immediately after placing the order. Told my wife it’s on her to... See more

Rated 5 out of 5 stars

Went to 7 For All Mankind in Antwerp, had very little time due to a massive traffic jam and called in advance to ask for a selection to be made. Upon arrival gorgeous options were waiting for me, grea... See more

Company details

  1. Jeans Shop
  2. Clothing Store

Written by the company

7 For All Mankind - The leader in premium denim


Contact info

1.5

Bad

TrustScore 1.5 out of 5

336 reviews

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4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 month

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1.5

All reviews

(336)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst customer support ever

The worst customer support ever. You could talk to bots. Will never buy there again.

December 5, 2023
Unprompted review
7 For All Mankind logo

Reply from 7 For All Mankind

Dear Osaka, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your order and we would love to talk to you to discuss this further, there is not contact information within your review. Please contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.

Rated 1 out of 5 stars

Deceptive and crooked marketing and…

Deceptive and crooked marketing and sales techniques from this company. Been wearing/buying for over 10 years, but will immediately stop supporting this company. Don't waste your money there! There are plenty of genuinely good companies out there.

December 1, 2023
Unprompted review
7 For All Mankind logo

Reply from 7 For All Mankind

Dear Sam, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your order and we would love to talk to you to discuss this further, there is no contact information within your review, please contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.

Rated 1 out of 5 stars

Really poor- false advertised discount for your data

Really poor - joined the mailing list with a pop up of 20% off - was sent a leaser discount code. Sent my screenshot to CS team who wouldnt honour and were unhelpful. Having now read other reviews seems best avoided

November 29, 2023
Unprompted review
7 For All Mankind logo

Reply from 7 For All Mankind

Dear Lisa, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your order and we would love to talk to you to discuss this further so please contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.

Rated 1 out of 5 stars

Terrible company

Terrible company, will never buy from them again. I received a pair of jeans from the Austin Domain store in Austin, Texas as a gift. I went into the store personally and tried on the jeans. After the first time they were washed, both of the rivets on the top of the front pockets fell off, they were not attached properly, bent and not pressed properly. I contacted support and they told me to contact the store. Since I do not live in Austin, they said to take them to the store in Houston, where I live. I went into the store which was not at the location shown online, it was on the other side of the mall. When I came into the store, they said that style was not available anymore and that the jeans had a different label and that they must have come from the outlet store!!! whatever. I said no, they were from the Domain store in Austin and they told me I could exchange them since they were obviously defective. They said they could not do anything since the style was no longer available. I asked why I cannot get an equivalent jean and they said they could not do anything. I also noticed that the jeans are now a lower quality of fabric, have a printed label instead of fabric and are not worth the asking price at all. I will never buy their crappy clothes. There are many other quality brands out there.

November 20, 2023
Unprompted review
7 For All Mankind logo

Reply from 7 For All Mankind

Dear Adam, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your purchase and we would love to talk to you to discuss this further, there is no contact information within your review, Please contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.

Rated 1 out of 5 stars

They are lying about a 60% cyber Monday…

They are lying about a 60% cyber Monday discount. It says 60 percent off on product pages and then it doesn't actually provide that much of a discount

November 27, 2023
Unprompted review
7 For All Mankind logo

Reply from 7 For All Mankind

Dear Joseph, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your purchase and we would love to talk to you to discuss this further, there is no contact information within your review, Please contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.

Rated 1 out of 5 stars

I bought several pairs of these jeans…

I bought several pairs of these jeans because when first tried on, they felt fine. After wearing the jeans I realized that they are always “dropping” in the back where I’m always having to pull them back up. If I don’t pull up, it’s a very uneven fit and the back pockets drop to just above my knees. Would never buy these ill fitted jeans again. Whomever designed these jeans must have put them on a mannequin not a human. I’m 6 foot and 205lbs. For the price, they aren’t worth it!

September 1, 2023
Unprompted review
7 For All Mankind logo

Reply from 7 For All Mankind

Hi there, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your purchase and we would love to talk to you to discuss this further, there is no contact information within your review, Please contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.

Rated 1 out of 5 stars

Rude and Dishonest Customer Service

1. Rude customer service.
2. Totally unpredictable pricing.
3. Refuses to cancel orders even when the order should be cancellable under their own policy.
4. Have to seprately enter credit card for return "dropoff" fee.

Terrible customer service. I ordered a pair of jeans and within twelve hours received a text that the same jeans were now 30% off. I went to the website, saw that my order had NOT been fulfilled. So, I emailed customer service and asked that either a. the order be cancelled OR b. that the discount be applied. What followed were days of nasty email from a customer service rep - including priceless little snipetts of the store policy. First, she lied about the order not being cancellable, and then accused me, basically of being cheap and attempting to double up on discounts. Even after I told her that I would simply return the item and NEVER shop with 7 For All Mankind ever again, she sent a further nasty email. On top of this unpleasant experience, the item was not delivered within the time specified. I also had the great experience of learning that 7 For All Mankind charges a "dropoff fee" of $1.50 for a UPS return. For this, I had to separately enter my credit card number into their site.

Overall, just an incredible hassle with rude people that would have been avoided if they'd either honored their cancellation policy or applied the sale price and refunded the roughly $29 difference.

Never again. I can buy overpriced jeans elsewhere.

November 19, 2023
Unprompted review
7 For All Mankind logo

Reply from 7 For All Mankind

Hi there, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your purchase and we would love to talk to you to discuss this further, there is no contact information within your review, Please contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.

Rated 1 out of 5 stars

Delivery not received

Delivery not received. Paid by ApplePay. No confirmation email. Company registered as DELTA TEXTILES LTD. They do not respond.

November 18, 2023
Unprompted review
7 For All Mankind logo

Reply from 7 For All Mankind

Dear Loki, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your order and we would love to talk to you to discuss this further. We cannot see any contact information on your review , please contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.

Rated 1 out of 5 stars

Poor Quality High Price Tag

Lovely looking jeans that fit well but all three pairs owned have "worn out" in the exact same place within a year of light use (used casually and occasionally on weekends only). The quality is simply not there. Complained and reported what I assumed were defective jeans and received a refund of 50 EUR for jeans with a total value of 440 EUR.
Lovely customer service though, but poor result.

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

I would never recommend any one to buy…

I would never recommend any one to buy from 7 for all mankind , specially online. They charge you extra shipping , which they will not even mention when you place the order. The customer service refuses to to even assist or talk.

October 11, 2023
Unprompted review
7 For All Mankind logo

Reply from 7 For All Mankind

Hi there, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your purchase and we would love to talk to you to discuss this further so will be contacting you directly. We are not able to find your contact details within your review, please contact us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.

Rated 1 out of 5 stars

Wrong postal code on delivery, refused to assist/cancel

Placed an order and realized that my postcode was incorrect. I immediately sent a message to support (it was after opening hours) to update postal code or cancel order. I understand that changing the address could be a security issue, but refusing to cancel the order altogether is simply poor customer service. I wish I had checked Trustpilot BEFORE placing my order.

September 18, 2023
Unprompted review
7 For All Mankind logo

Reply from 7 For All Mankind

Dear Kate, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your purchase and we would love to talk to you to discuss this further so will be contacting you directly. Should you prefer to contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.

Rated 1 out of 5 stars

Bought in April 2023 Zipper broke $200 I bought two pairs of jeans in April…

I bought two pairs of jeans in April for $200+ each and the zipper is broken in one pair already. Not happy! This was my third purchase because I like the fit. Not sure I will continue to purchase again due to the value is not equal to price.

September 15, 2023
Unprompted review
7 For All Mankind logo

Reply from 7 For All Mankind



Hi there, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your items quality and we would love to talk to you to discuss this further so will be contacting you directly. Should you prefer to contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.

Rated 1 out of 5 stars

DECEITFUL COMPANY

I tried to take advantage of the Labor Day Sale and ordered 6 pairs of jeans. Their system sent me the wrong size and now they wont even let me exchange the jeans for my size!! How can anyone shop online safetly when they can't return an order if its too small or wrong order? Total BS

September 7, 2023
Unprompted review
7 For All Mankind logo

Reply from 7 For All Mankind

Dear Ivan, Thank you for taking the time to post a review, we appreciate all kinds of customer feedback as it helps us improve our service. We are sorry to hear about your experience with your purchase and we would love to talk to you to discuss this further so will be contacting you directly. Should you prefer to contact us, you can reach us on 7fam.ukshop@dgpb.com or 0122 379 0684. We look forward to speaking to you.

Rated 1 out of 5 stars

Downright Fraudulent Behaviour. Beware of this awful company

This is hands down the absolute worst e-commerce experience I’ve ever had. You would think it was with some shady online pop-up rather than a supposedly established brand.
The product quality is a different issue, yes it’s quite clearly gone downhill since the brand’s glory days back the early 2000’s. If you accept the denim is cheaper quality and the styling not nearly as cutting edge or on par with many other premium denim brands out there today, you might be fine with the product. BUT— BEWARE of the shockingly disgusting behaviour you will encounter should you for any reason need to get a refund or deal with their customer service “team”. I write team sarcastically as all roads lead back to the most incompetent and shocking excuse for a “manager” named Mia. As has already been made clear in recent reviews on here, Mia is a complete disgrace. As I stated directly to her in my 10th or 15th call and email, I don’t believe ANY employee is truly this incompetent and rather I am now certain her behaviour is 100% intentional to just wear the customer down so they give up and just stop chasing their refund and eat the money spent. As other have also said, I too am reporting this company to the Trading commission.

In short, they knowingly sent my order to the wrong address- a very old address their website somehow defaulted to, despite my never having purchased anything from them at that address previously. I spotted the error immediately and called AND emailed customer service first thing that same morning to correct the address issue. Instead I received a curt email back from Mia informing me saying essentially too bad, no change of address can be made. Fine. So I called directly and asked the order to be cancelled as it had only just been placed and obviously was nowhere close to shipping yet, I even told her I would then re-order the identical product to the CORRECT address so they were still getting the sale.
Mia refused and insisted that the product will still be packaged and shipped to an address they were 100% made aware hadn’t been my residence for over two years and is hours away from me. I was livid and asked who they thought would be paying for the item when it goes missing which it almost certainly will. I was assured that once the whole process played out and the item was delivered to a stranger at the wrong address and then “hopefully” sent back to the 7FAM offices, they would issue a refund but not before. Absolutely shocking way to do business.

Cut to- I have been chasing a refund or replacement for the item which of course have gone missing as I have now seen the courier’s physical confirmation including a photo showing the package was dumped outside the front door (again, at a stranger’s address) in plain sight, without being signed for or received by anyone.

A huge number of calls and emails have been exchanged chasing my refund and Mia continues to stonewall by behaving as the dumbest human being on the planet. Despite my THREE times providing my order number in the subject line and in bold in the emails, she actually looked up an OLD order with a different order number and sent me a court email saying please see confirmation the package was delivered in June 2023. (
This item, which she is well aware, wasn’t even ordered until over a month later!) The. She sent me an email saying I would need to show proof I had tracked down the resident at the deliver address to inquire about it AND ask around to all my neighbours! This old address is over 2 hours away and I have no idea who the owner or neighbours are anymore. It just goes on and on and on.

I have saved every correspondence and am not only going to report them to my credit card company, paypal, the Trading commission, but have tracked down direct contact details for the company’s management team and CFO and will be sending a copy of all the unprofessional and disgusting behaviour so they can see if they agree how Mia is representing their brand. It seems I should also include a link to this Trust Pilot board as white clearly this standard practice for Mia and her “team.”
STAY away from this joke of a company and their mediocre quality products. Nothing is worth this headache. I will never purchase again.

July 18, 2023
Unprompted review
Rated 1 out of 5 stars

I bought two pair of shorts July 17…

I bought two pair of shorts July 17 2023 and both pair has came apart at the seam. I love how the shorts fit but they seem to be made poorly. I'm not going through the trouble to send them back. I know I will never purchase anything from this brand again. The shorts I bought at walmart has last longer then this over priced brand.

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

Deceitful promo codes

Beware when placing an order as this company’s tactics with promo code is deceitful at best. If you are ordering more than one item and have more than one promo code, make sure to place each order individually. What their website does not make clear is that you cannot use more than one promo code per order. When I contacted them after I realized one of the promo codes had not been applied, I was told of the policy and when I asked them to cancel the order, they said it was too late.

August 2, 2023
Unprompted review
Rated 1 out of 5 stars

disgusting service

disgusting service, I asked for refund, they told me I have to send it back, but to send it back I have to pay custom fees, since I am in Canada, also I have to pay customs fees just to receive.
Therefore, I would never order from them again or wear anything of their brand.
It is just overprized scam.

July 24, 2023
Unprompted review
Rated 1 out of 5 stars

ZERO STARS

ZERO STARS! Mia is a disgrace! She has fobbed me off with excuse after excuse regarding returned items worth £1680. Used excuses not to refund such as not all items were returned when they were. Told her I would report to the FSO and Trading Standards she was not interested. Dozens of emails and phone calls later I g0t refunded in dribs and drabs but they STILL owe me £400 2 months later! By far the worst company I have ever had to deal with to get refunded. I ordered variou styles of jeans to try and returned all but two pairs the next day (2 separate orders) the postal proof confirmed delivery on both but they denied it saying the items have to be forward to the Netherlands before they will refund! Total rubbish. Called the credit card and put in a Section 75 on each order. I should have read these reviews beforehand. All responses via email are cut and pasted by Mia, she is just not interested and last week she sent me an email saying they did not owe me any money (they still owe me a further £400) I sent another email stating that I will take them to court if the final £400 did not appear on my account within 7 days - shortly after I got a confirmation email stating that £400 has been refunded and that this was their final payment! More lies as to this day, 2 months later It has still not been refunded! . It beggars belief! She had the audacity to ask me to closed down the section 75 refund but I won't be closing doing this until their supposed refund shows in my credit card! I won't hold my breath! By far the WORST company I have EVER had to deal with in my entire life. DO NOT BUY FROM THESE THIEVES. They seem to think they will get away with holding onto refunds and the buyers will go away without bothering to chase them which I am sure, most do as it is far too stressful dealing with this awful woman, Mia. Perservere with these awful retailers and involve the small claims courts if you have to. I will never shop with these crooks again.Shame as the jeans fit so well. More trouble than it's worth though. I along with many others, have reported this company to Trading Standards and they informed me that "I am not the first and I won't be the last!" BUYER BEWARE! You do not want to deal with these liars!

July 24, 2023
Unprompted review
Rated 1 out of 5 stars

misleading and poor online service

Don't expect to receive the item you ordered within 5 days even if you pay an additional £10 for so called express delivery. There is nothing express about the delivery and you may as well stick with standard delivery. I ordered the item on a Friday and was told when I called on Monday that I couldn't expect to receive it until Wednesday at the earliest. Nor would they cancel the order despite the fact that it had not been shipped. When does a 'good brand' become a poor one - with that kind of online service.

July 24, 2023
Unprompted review
Rated 1 out of 5 stars

I bought two of the same size

I bought two of the same size, make & model of jeans, just in different colours, sizing was completely off between the two pairs, resulting in one pair having to be sent back, customer service would not get back to me regarding the sizing issue, or honour the discount that applied originally, even though this is clearly a manufacturers fault. It's extremely poor on their behalf considering the cost of there Jean's.

June 27, 2023
Unprompted review

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