7 For All Mankind Reviews 

Don’t order from 7 online in the UK. Ordered 3 pairs of jeans in January. Despite numerous calls and emails at our end the order did not arrive, and in mid February we had to cancel our credit card payment as we were told they had stacks of refunds to do and couldn’t tell us when they could refund us, despite never delivering the goods. All contact regarding the shipment was made by us. They didn’t bother to offer any help or assistance once. A lot of hassle for nothing. Shocked at this from such a big company.

Ordered jeans 6 weeks ago, no sigh of them and they wont answer my emails, will never use them again - appalling customer service!

Absolutely shocking service. Return confirmed received over a month ago and I still haven’t got my money back. Numerous calls and despite being told the matter has been escalated no one bothers to respond to me. Blaming Brexit and all sorts. I’ve been purchasing 7 for all mankind jeans for nearly 20 years but this is the first time I purchased direct. Never again!

Terrible Customer Service! Totally unreliable. I order 7 pair of jeans and after 20 days they have not been delivered yet. Every day they say that they will take care of it. DO NOT BUY ANY JEANS as you will have no support at all!

They have neither delivered the goods yet (it is now 1 month and 10 days) nor refunded my money. I am not impressed at all. Refund is a Consumer's right when goods are not delivered within 14 days and it is in their Terms and Conditions - Clause 3.

I can’t fault the quality of the jeans themselves however customer service is terrible. I’ve been waiting over a month for a refund and have just been told it may be another 1-2 weeks. Apparently there is a Brexit issue which is resulting in delays to both deliveries and returns. If this is the case then why is this not advertised on the website as a warning to customers? I know they received my parcel on the 11th Jan so where is my money??

For a "premium" denim company, their jeans are crap. And their customer service is abysmal. "Final sale" item does not mean they should try to stuff you with a defective product. Shop elsewhere.

As with others I am waiting for £280 to be refunded. Jeans returned beginning of January. Customer services were polite and blamed Brexit, but I have called twice now and still no refund. I thought by buying a premium brand that I would receive premium customer service, sadly not the case

DO NOT BUY FROM THIS COMPANY
I paid online for a pair of jeans on 2/1/21 and as of yet I have received no jeans. 7FAM have blamed Brexit for delivery, then I was informed that the jeans had been returned to their warehouse and I would get a refund. After no refund was forthcoming I rang CS to be informed that they now had a new delivery service and my jeans were going to be delivered to me. I wanted a full refund at this point but was told this was not possible and I would just have to refuse the delivery. I still have not had any jeans delivered despite emailing them and ringing them. The communication to their customers is appalling and I have now taken out a PayPal complaint against them in a bid to get my money back. I wouldn't mind so much but their jeans are not cheap - its hard earned money that they have got of mine! I am very disappointed as so many people have raved about their jeans in the past.

Absolutely appalling customer service. I warn everyone DO NOT BUY from these cowboys! I returned unsuitable jeans for full refund via their returns system in the 6th January and despite 16 emails I am still waiting for my refund. They say they’re not back in their warehouse in Netherlands even though I ordered in the UK sure and returned them to their UK warehouse as per their label. Shocking response. I have put a dispute in with PayPal and I am hoping this gets resolved soon as I am furious at their shoddy service. Wish I had read these reviews I’d never have ordered from them. BBC Watchdog need to investigate this corrupt company disguising itself as a ‘Premium Brand’

Ordered a pair of jeans 5 weeks ago, directly from this company's website, which have never been delivered.
Multiple e mails sent to Customer Services, mostly unanswered.

When I did receive a response, I was initially advised that my jeans had been returned to the co. due a delivery issue at my end, that I would be refunded in due course, but should re-order the item (and make another payment). This sounded odd, so I chose not to re-order the item and awaited my refund. After hearing nothing, I spoke to a Customer Services Advisor, who told me that the previous story was incorrect, and that I couldn't receive a refund, as my jeans were still "in transit". This was all "due to Brexit" and the company were not accountable. No apology for the delay, or sympathy for my situation, was offered.

My order disappeared off the tracking system 10 days ago (having previously been described as "in transit" for 2 weeks), so my jeans are now untraceable, yet a refund is still not forthcoming.

My experience with their Customer Services Dept. has been incredibly unpleasant and frustrating. Even if there have been delivery delays due to Brexit, this isn't the way to treat customers. The evasiveness and lack of consistency, in the responses provided by Customer Services reps, is very concerning and a little suspicious.

After 5 weeks, I have neither the pair of jeans I ordered, nor a refund for their non-delivery and have therefore had to contact my credit card company, to try and resolve the matter. I would not recommend that anyone places an order via this company, as to do so, would be a big risk.

Just so you know - I’m not writing this review to be spiteful or nasty or for no reason - but I thought I had to let the hard working people out there who have spend their hard earned cash during these terrible times that this company ( 7 for all man kind ) are a complete and utter joke -
I bought 2 pairs of jeans on 2nd January for £342 - I paid on my MasterCard which took approximately 2 minutes - the money went through very easily and I presume that 7 for all man kind currently have my hard earned money in their bank account - well I no longer have my money and I do not have 2 pairs of expensive jeans I bought - 7 for all man kind know that I’ve not received them as they have not even sent them out as they say they are having difficultly getting them delivered -I know this is complete BS - I now think they are just stalling to give me my money back and it’s my guess they are going bust and I doubt I will ever get my money back from these crooks - so be warned DO NOT buy anything from this company at all as you probably will not get it -
2 minutes to pay - why on earth am I still waiting for a refund 1 month later -
A COMPLETE JOKE OF A COMPANY - YOU HAVE BEEN WARNED !!!!!

Ordered a £200 pair of jeans one month ago. Received an email a week later saying they had been despatched with a tracking link that didn’t work. After a phone call and email I was told there had been a problem with delivery and the item had been returned to them by the delivery co. and that a refund would be processed immediately. Two weeks later and I’m still waiting. A week ago I emailed asking about my refund and was told that the item is on its way and will be here 3-5 days but no tracking information. I emailed again 2 days ago and have received the same response and again no tracking information. It’s all very suspicious and I’m contacting my bank. I can see from other reviews that I’m not the only one this has happened to.

Same situation as a lot of the other reviews! Ordered jeans on 1st January and when there was no sign of them 3 week later I contacted customer services to ask for an update! I was told there was a delivery issue their end and that the order had been cancelled and I would be refunded! If I wanted the jeans I would have to re-order them! I stupidly did and then within a week both pairs turned up! I have since tried to return one of them but it won’t let me as I’m now apparently outside the return period despite the fact I have received both pairs within the last 2 weeks! Although don’t want both pairs I’m reluctant to return them as their incompetence so far would suggest I would then be without both the jeans and the money! I have sent 2 emails in the last week regarding this matter and they haven’t responded to either! For what is supposedly a more upmarket brand the service and customer service is appalling!

Update - so since I posted this earlier they have responded to my email saying my order will be with me in 3-5 working days - clearly they haven’t read/addressed a single thing I have told them and have sent what appears to be a generic response.

For a brand that charges a hefty price for jeans, their service has been beyond shocking! I ordered £600 worth of jeans to try on and select. After 3 weeks of still no delivery I followed up and was told the order was cancelled and was on its way back. I was told only get my refund once the items had been received on their end. There was NO COMMUNICATION that my order had even been cancelled. Why should I have to wait for a refund when the order was cancelled from their side and incur credit card interest on items I have never received. It is now a month later, I have still not received a refund or any communication about when this will happen. I phoned yesterday and was told it would be investigated. There is no email communication confirming any of this will actually happen.

Ordered two pair of jeans at the beginning of January. They never arrived. I’ve chased and chased. Never received a call or email back. Everytime they say they will issue a refund but nothing. I am going to trading standards now. This must be a con company. Please do not use.

Wish to return a pair of jeans for a smaller size but as they were delayed due to Brexit, the website won’t issue the label. It says I’m out of time! (Rich!) Tried customer service but they cut me off after 10.16 mins and then ask me to review the call??? This has happened 3 times. Emailed now and waiting...

I returned two pairs of jeans on the 24th of December 2020. However DPD shows that they are stuck in transit since 11th of January 2021. I have emailed and called 7forallmankind repeatedly to alert them and request to process my refund as it is now more than a month that I have returned the jeans but DPD have still not delivered.

7forallmankind customer services have still not resolved the problem, I doubt they have even alerted DPD that their status on their website is stuck in transit since 11th of January and have not yet refunded me.

I have told all my friends what has happened as the sum is quite large (£370) and I dont want the same thing to happen to them.

Never order from this website.

Why did I give them another chance.
I ordered some jeans on the 2/1, waited for weeks and no order received. I contacted them and they advised it was because of Brexit and they were on their way. After waiting almost 3 weeks I was advised the order was on it's way back to them and they blamed DPD. I was advised in writing I would receive a refund. However, to date no refund and no jeans.
The service is non existent and my money has disappeared. Now to deal with my bank to get the money back via a chargeback.

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Update in response to reply.

Further to the response from 7 mankind.
They have advised the items will not be delivered and on 3 ocassions advised I will be receiving a refund. Over a month now and they have not returned my money for goods not delivered.
9/2 update
Still no response from Seven no refund or goods.
If you call a trainee answers and says someone will call you back. No call backs. Just awful service.

Update
3rd March - my refund has arrived today! 60 days since returning my item and 19 days (13 workdays) since receiving email confirmation that my return had been made. Every promise made by 7forallmankind was broken at every stage.
My advice to the many customers experiencing the same, raise a dispute with your bank and I did see a correlation to receiving responses after writing a negative review across multiple platforms, whether this sped up the process I do not know but finally hearing from someone in customer services (even if they were no help) did at least reassure me there was hope.
I wish you all the best and hope you too get your money back, being free of this awful company is a wonderful feeling.
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On the 2nd Feb in the response to this review I was promised 'in the upcoming days'.
On the 12th Feb I was told my refund was made and to wait up to 10 days for it to appear in my bank account - still waiting
I have genuine concerns this company is not legitimate and will be taking this to the relevant authorities.

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I bought some jeans in December, and after a difficult online experience I eventually managed to download the returns label - I shipped them back before 31st December.
I am still awaiting a refund and have been told I have to just wait because of Brexit. Reasons why I am disappointed:

1) I specifically checked when I was buying the jeans where they would come from. The website has UK contact details which led me to believe I was buying within the UK.
2) I returned way before Brexit and yet this is being used as an excuse
3) It takes forever to hear from customer services and I'm £300 down

If you are in the UK do not buy online! It takes ages for the delivery to arrive and you will get stung if you need to return. Please don't make the same mistake I did

THEY ARE TRYING STALLING TACTICS ON REFUNDS BECAUSE OF DPD ISSUES WHICH IS THERE PROBLEMS.BUNCH OF CROOKS NEVER USE THEM AGAIN.