LoanMart Reviews 558

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, helpful, and professional, often highlighting specific individuals for their excellent service and patience. Many people also appreciate the strong customer service, noting that representatives are often attentive, knowledgeable, and go above and beyond to assist with the loan process. However, some people were dissatisfied with the payment process and the pricing. Several customers reported issues with promised deposits not arriving on time and expressed concerns about high interest rates and the difficulty of paying off loans due to how interest is calculated. Additionally, some reviewers mentioned that the service can be ambiguous, with inconsistencies in information provided by different employees and a lack of flexibility in payment situations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Payment

Customers consistently express dissatisfaction with the payment process. Many reviewers report that high... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the friendly, efficient, and quick... See more

Price

Users describe negative interactions with price, primarily due to extremely high interest rates. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Their is always a live agent ready to speak with you even when the automative recorder say the office hours are closed. When agents have to call as a reminder it is never threatening rather friendly... See more

Company replied

Rated 4 out of 5 stars

Everyone was wonderful, I thought what a great group to be working with. One BIG problem, My money was to be deposited in my account last night 07/08/2025, nothing hit as promised. Elizabeth

Rated 5 out of 5 stars

This financial company has superb customer service staff. Everyone who answers the phone is fantastic. My loan officer was Sui Murphy, and she did a great job, answering all my questions, being so pat... See more

Company replied

Rated 5 out of 5 stars

They where smooth..very workable fast fast fast I’m so happy this company is awesome now I have too do my part n finished my end on the payments they where fast 15 min or less depositing the cash as t... See more


Company details

  1. Loan Agency
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Financial Institution
  5. Non-Bank Financial Service

Written by the company

LoanMart connects consumers with the cash they need, including through car title loans. Credit issues aren’t a problem! Apply in minutes, and get your cash in just hours. Contact us to see your borrowing options and full disclosures. Call toll free: 855-422-7412 or visit us online!


Contact info

3.5

Average

TrustScore 3.5 out of 5

558 reviews

5-star
4-star
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2-star
1-star

Replied to 47% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Loanmart

Loanmart - do not do business with them. They are worse than the German gastapo
They do not work with you & will sell your car at first opportunity. Terrible company

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

This process was absolutely horrible!

This process was absolutely horrible!! No one knew what they were doing! Every call made I was told wrong information and additional steps to complete. Initial email that listed items needed didn’t have insurance coverage card needed. Was told that another department needed insurance card. This loan was advertised as get loan same day! Not true!! Will not be recommending this company also paying off loan ASAP!! Absolutely disappointed!!

November 14, 2024
LoanMart logo

Reply from LoanMart

Thanks for taking the time to leave a review. This is certainly not the level of service we strive to provide. We appreciate your patience during the loan process and are sorry the process was not as smooth as it should have been.

Rated 1 out of 5 stars

I’ve given one star because there is…

I’ve given one star because there is nothing lower than one star.
This place is just a scam lurking on people that actually need help
They are quick to give the money out because you won’t notice the over the top expenses that come with it
This company is sour and I hope this reaches anyone in need prior to them utilizing this company
They do not change dates to meet your pay time . If your late you get the fee and the possibilities of having your car being repossessed and if they do that you will won’t get any info on where they took your car because you have like a week before they attempt to sell your vehicle and you will still owe. When they know you are calling to figure out your situation, they will give you he run around
This has been literally the worst experience

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Make the call!

The staff was extremely helpful through the entire process. Couldn't find a better provider of their services if your life depended on it.

October 27, 2024
Rated 5 out of 5 stars

Very humbled

To be honest this was the last resort and I really did not want to do this. I was very humbled, and every single staff member that I came across over the phone was very helpful and kind and considerate.

October 26, 2024
Rated 1 out of 5 stars

99% INTEREST RATE BEWARD!!

I WOULD GIVE ZERO STARS IF I COULD. THE INTEREST RATE IS VERY HIGH. IF YOU CAN GET MONEY FROM ANY OTHER MEANS DO THAT FIRST. THIS COMPANY SEEMS TO BE PRAYING ON THE DESPERATION OF POOR PEOPLE. $30,000 FOR $9000 LOAN IS CRAZY.

September 9, 2024
Unprompted review
LoanMart logo

Reply from LoanMart

Thanks for the feedback, Leetay. We apologize your approval did not meet your needs.

Rated 5 out of 5 stars

I am going to give you the honest…

I am going to give you the honest truth! I did a lot of research before signing my loan and read over a 100 reviews good and bad. BBB reviews and all the non accredited information that was alleged. Despite me having an amazing income I found myself struggling to make ends meet and got deeper in the hole. I finally had my car paid off but nobody would give me more than 1000 here and there and I admit my credit is horrible now. I didn’t think I would have a way out. I thought long and hard and decided to apply with this company and was shocked at the amount I received. Enough to finally get my life back on track but not without risk. I know this is a high interest loan and my car is collateral and nothing will keep me from making my payments on time. I did inquire about changing the date and what would happen if this or that happened and the person I spoke with gave me honest answers. I was able to review my loan documents and see that the interest rate does drop over time and the payments get lower. I spent an hour looking at it and reading over it. I found it to be very satisfying and upfront. If you are in a bind and committed to keeping up the payments and have a job that can ensure you are paid on time. Take this opportunity. I am so thankful. They even took care of my DMV issues and included taking care of my super late registration on their end by using the money I was approved for! I am so happy and now I feel confident that I am of course going to be paying back more but I can finally get my life back on track!

Thank you

October 17, 2024
Unprompted review
Rated 4 out of 5 stars

Title loan

Loan Mart was great. Very helpful and outgoing to provide their services. I did talk to, too many agents that assisted me and probably would have been better off sticking with just one. Other than that everything was great.

October 11, 2024
Rated 1 out of 5 stars

Bad company they want to know your cars…

Bad company they want to know your cars worth and year mileage to deny loans they are a fraud and scam I bet as they denied said my car is not qualified for any loans what a laugh they are rip offs too beware of this company don't apply here avoid it and go somewhere where you are treated nicely and welcomed

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

This was a pleasurable experience…

This was a pleasurable experience dealing with my loan officer, Leslie, and other members of the team. Everyone was very friendly and made the process quite easy even thought there were quite a few steps to the process.

September 12, 2024

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