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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the payment and withdrawal processes, reporting difficulties in accessing winnings and frequent account suspensions after deposits. Reviewers also found the website to be problematic, citing issues with its functionality and concerns about its reliability. The customer service was consistently described as unhelpful, unresponsive, and difficult to reach, with many encountering automated responses or abrupt chat terminations. Furthermore, many people expressed concerns about the fairness of the games and that the overall user experience was poor, with some even reporting that their accounts were blocked unexpectedly. However, some customers also noted positive aspects, such as fast payouts for some users and a good selection of games. A few other people also felt that the sports betting platform was enjoyable, despite having fewer options than some competitors.

What people talk about most

Payment

Consumers find payment to be negative, with many reporting significant issues with withdrawals. Reviewers... See more

Website

Customers consistently note negative experiences with the website. Many reviewers describe the site as... See more

Customer service

Reviewers express significant dissatisfaction with customer service. Many customers report that assistance is... See more

Product

Reviewers highlight negative aspects of the product, with many expressing strong beliefs that the games are... See more

User experience

Users describe negative interactions with the user experience. Many reviewers report difficulties finding... See more

Reviews shaping this summary

Rated 1 out of 5 stars

absolutely terrible avoid at all costs deposited £10 got £20 "won" £18 can't withdraw any of it because its "bonus money " you have to bet it and even with 50 free spins welcome offer "won" £2.50 lost... See more

Rated 1 out of 5 stars

Absolutel scam! I have had my partner record the game of slots from another device for over 2 hours whilst I play it, have multiple evidence it’s a scam! Jumping! Going dead slow, signing me out, conn... See more

Rated 1 out of 5 stars

Played over a hundred hands on Saturday, shockingly I wasn't dealt a single pocket pair, not even a measley 22. Pocket pair is supposed to be 1 in 17 hands, none in over a hundred, that can only be th... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

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Rated 1 out of 5 stars

Worst service ever for a online casino

Worst service ever for a online casino! Been waiting 2 weeks for my withdraw. Been a member 2-3 years. Easy to deposit not easy to get your winnings!!! Go to Playojo instead ! 24-48h you have your money.
OH and their bonus (Daily bonus) never work. Always have to work.
Poor employes.

February 9, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute thieves

Absolute thieves. They will literally steal as much money as a gambler is willing to part with and then refuse to pay out.

Stay completely away.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

888 Just Like The Rest - They Just Want Your Personal Details Then Ban You

Another one that asks for all your documents to verify the account then bans you from your account for no reason with no explanation given. I am sick and tired of websites like 888 asking for all your personal details and documents then ban you.

This is after I have sent ALL my personal documents such as Driving Licence, Passport, Bank Details, Address, Contact Details etc...

So all my personal documents are floating around somewhere ready to be used or more than likely sold on.

Don't go near 888 if I were you.

Beware of these Scammers

February 6, 2024
Unprompted review
Rated 1 out of 5 stars

This company advertise best odds…

This company advertise best odds Guaranteed but this never happens. I bet two horses each way who finished 2nd and third . One was returned 50-1 . I was paid 22-1 the other was returned 16- 1 I was paid 11-1. Nit for the first time . Another finished third at 100- 1. I was paid 50-1 . No phone replies. No e mail replies from customer services . Dont waste your time with this company. They have already been fined £9million quid and 7 million previously. They are possibly the worst company ever .

January 28, 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I queried settlement of a bet first by live chat and then my e mail. I have received no response.

Any organisation that does not have a customer service phone number should be avoided.

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

Doesn't deserve the one star DO NOT USE…

Doesn't deserve the one star DO NOT USE THIS SITE ONLY BOOKERS THAT HAS A WITHDRAW PROCESS WITCH THEY WILL ALWAYS FIND SOMETHINGS THAT EXTENDS THE ALREADY VERY VERY LONG PROCESS IN THIS DAY IN AGE WITH COST OF LIVING PRICE RISES THIS GAME WILL HAPPILY TAKE YOURE MONEY NO HASSLE SECONDS BUT PAYING OUT A WHOLE WHOLE DIFFENT STORY NO HEART CARELESS SCUMBAGS RUN THIS SITE THE OPTIONS DONT RUN DRY EVERY OTHER SITE I USE DONT HAVE THESES PROBLEMS MOST PAY OUT SAME DAY THE DAY THESE GUYS GET EXPOSED WILL BE THE DAY WE HAVE BEEN WAITING FOR AND SOON AS MY MONEYS DELTEING THE ACCOUNT AND MAKING SURE MY FAMILY AND FREINDS DO THE SAME AVOID AVOID AVIOID SCAM WIN MONEY YOU WIL NEVER SEE HOWS THIS LEGEL

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

I have tried to logon to my account for…

I have tried to logon to my account for the last three days but still unable to. I have tried deleting and re-installing the software, tried changing my password and tried complaining to 888 all to no avail. I cant even send a complaint as I get a message saying they have a problem. they say I am using the "wrong" password (I'm not) they say change it (but wont let me) now I'm locked out for trying to rectify there mistake. If only 888 was as quick at resolving problems as they are at taking money all would be fine. What a useless company with very poor, or non-existent customer support

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

They stole my money

They stole my money.
I won a large amount on an football Acca and they initially paid out. After I withdrew most of the funds to leave a healthy "play with balance" BOOM!! they put a "restriction" on my account (ultimately locking in my credit balance) and then asked me for of all sorts of "sensitive" photographic documentation (both sides of my bank cards, driving licence, passport) When I questioned this they just stopped responding other than a jibberish email about "pre-withdrawal protocols" Upshot is they still have my money and they are still allowed to carry on with malign practices.

January 6, 2024
Unprompted review
Rated 1 out of 5 stars

I finally managed to contact them

I finally managed to contact them, they replied: "(...)Please only contact us during the 8-week period, if you have further information to add, and be assured that we are dealing with your case."

They reserve now 8 week period to response. Is there any more ridicules customer service in the industry ?

January 6, 2024
Unprompted review
Rated 2 out of 5 stars

nor bad casino but not good either if…

nor bad casino but not good either if you win under 1k its okay no problem withdraw but if you try to get over 1k they will take as long as they can it can be a week, two or a month, i dont know where is the problem other casinos that i played they had no problem withdrawing over 1k in 24h no extra verification or all that what they do on 888casino website

January 3, 2024
Unprompted review
Rated 1 out of 5 stars

What a scam of a poker site

What a scam of a poker site. Everything about this site is fixed. So much collusion. Same 5 players getting paid and hitting their 1 outer. Promotions are all scammed. NO CUSTOMER SERVICE. Filing lawsuit in London Ontario for false advertising. Hoping to get this company out of Canada. Please leave your experience here to warn others. ITS ALL A SCAM

December 26, 2023
Unprompted review
Rated 1 out of 5 stars

Lying theives

Worst betting company I have ever used, not even had an account for a full 24hours and they have blocked my account for abuse of promotions when I contacted them as I had unlocked promos but couldn't access them. So I used the live chat to get nowhere now going down formal complaints route I feel genuinely robbed and thry are acting as if they have been done over. Never ever ever sign up to 888!

December 29, 2023
Unprompted review
Rated 1 out of 5 stars

Don’t play I started cos seen a guy at…

Don’t play I started cos seen a guy at work win and I never won until Christmas Day won £40 withdrawn it’s says complete and guess what guys no money tried phoning email etc please read this and avoid I stick with Betfred William hill and Ladbrokes not 888 or any of the others absolute scam

December 25, 2023
Unprompted review
Rated 1 out of 5 stars

Why you should not play in the 888…

Why you should not play in the 888 room:
1. No customer support at all. No one ever answer your emails
2. Outdated and laggy application, that can randomly stop working in the middle of the game.
3. Personally they seem scamming players by “creating” action. As an example you have over pair on flop and some one soooo often hit the set and etc. I’ve played a mln hands there and I know what I am saying.

It’s just a friendly advance. If you wanna play online please select the right room!

December 26, 2023
Unprompted review

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