888casino Reviews 

2,963
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 345 reviews, most reviewers were let down by their experience overall. Many customers encountered significant difficulties with payment and withdrawal processes, often waiting weeks for funds or facing issues with their withdrawals being declined or accounts blocked after winning. Reviewers consistently describe customer service as unhelpful, unresponsive, and providing conflicting information, frequently disconnecting chats without resolving problems. The website itself is often criticized, with reports of issues with bets, low payout rates, and accounts being shut down unexpectedly. However, some customers also noted that once verification issues were resolved, withdrawals could be processed quickly, with funds received within minutes.

What people talk about most

Payment

People report negative experiences with payment, citing significant delays and difficulties with withdrawals,... See more

Customer service

Customers had negative experiences with customer service, consistently reporting it as unhelpful and... See more

Website

Reviewers highlight negative aspects of the website, with many expressing strong dissatisfaction and advising... See more

Refund

Consumers express significant dissatisfaction with the refund process, with many reporting long delays in... See more

Price

Reviewers mention negative feedback about price, with many feeling that the company's promotions are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The most disgusting online casino I've ever used. This industry needs more regulations. Don't take their bonus, don't think they are they trying to give you a freebie. They don't care about you at all... See more

Rated 1 out of 5 stars

I started gambling while on holiday and now I can't draw my money out because they set my country of origin to Hungary but I don't own a Hungarian card so I can't get my money back out... Why let me p... See more

Rated 1 out of 5 stars

Frauds. Scammers. Stay away. AVOID! Wagered over 60£ , welcome offer was 10£ wager for 200 FS. First customer service told me I'll get them within 48 hours. 2 days later they told me that becau... See more

Rated 1 out of 5 stars

Awful! Withdrawn money on Saturday and still not received. Keep being told different things. One moment was cause documents wasn’t approved then was approved a said be in by next day another two day... See more


Company details

  1. Casino

Information provided by various external sources

Established in 1997, 888casino has quickly become the world’s largest online gaming venue, with a tremendous 25 million players passing through 888casino's doors since its launch. Our goal is to provide players with a world-class gaming experience. We pride ourselves on generous bonus schemes and promotions that are continually being modified, according to our players’ needs. It really is first-class care all the way with the award winning 888casino…come and play to see for yourself…


Contact info

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(2,963)

529 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I've been trying to withdraw €500 for 3…

I've been trying to withdraw €500 for 3 weeks and they wouldn't let me. After years of playing on this site they started asking me for all sorts of documents. I sent them and they asked for more and more and in the end they closed my account without explanation and with the money left in the balance. Nu vă mai jucați pe acest site este de c…t. Bătaie de joc

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

I placed a bet of 130 dollars on the…

I placed a bet of 130 dollars on the seahawks to win the superbowl today and the payout was only gonna be 190 dollars. But what they decided to do when i won, they actually changed the bet by themselves so that i lost my bet :) there a scam and i hope nobody ever uses there site

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Would give no stars if I could

Would give no stars if I could, been trying to withdraw winnings for over a week now and jumped through every hoop they’ve thrown at me and after being told I would receive my payment within 24hours I still haven’t and I’m now being sent round the houses again and nobody can seem to explain why I haven’t received my money! I will be escalating to the appropriate governing bodies

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Didn't lose but RTP is 91% on slots

Didn't lose but RTP is 91% on slots! DO NOT PLAY this is the worst possible. basically if you don't know what it means slots have the least amount of chance to win and not worth it. only use site for live games

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Steer clear

Steer clear! Three days to withdraw winnings - complained several times on live chat only to have my account closed. And still no winnings back! Other sites are much better and fair

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Didn't honour free spins upon first deposit

Never got to a point where I was looking to withdraw, but after seeing these reviews I quit the site at the first sign of trouble.
This first sign of trouble was when I used a welcome code for 100 free spins on your first deposit. I deposited using the code and never received the 'free spins.'
Given they would have been at 10p stake each, no real loss as such, but it's the principle of it. After my first deposit I even went on to deposit another 30 quid, so 50 quid overall in the first few hours.
When I spoke to customer service they just repeatedly told me that I hadn't used the code, and that they couldn't do anything about it, despite me knowing full well that I did. Honestly, it's a good thing because I was enjoying the Goonies game way to much..
As annoying as it is right now, it's saved me a LOT of money in the long term.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Do not play this site!!

Do not play this site!!!
Scammers!! Take your money easily! Bonuses are absolutely shite I will be emailing the gambling commission because the rtp they state is incorrect and non existent. Stay well away!

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

⭐️ 1 Star

⭐️ 1 Star – Extremely Unprofessional and Unreliable Casino
My experience with 888 Casino has been extremely disappointing and unprofessional. In the middle of an active game, exactly at the moment I won a bonus while placing a $5 bet, I was suddenly disconnected from the game. After that incident, I was completely unable to re-enter the game or continue where I left off.
Despite numerous attempts to resolve this issue, customer service has been completely unresponsive. I sent multiple emails and tried to contact them through live chat, but received absolutely no reply. It genuinely feels as if there is no support team operating behind this casino.
This situation resulted in financial loss and a total lack of accountability from 888 Casino. A licensed online casino should never operate this way, especially when real money and active bonuses are involved.
I strongly advise everyone to stay away from 888 Casino. Do not risk your money or time with a platform that ignores players when problems occur.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

The shitiest casino I ever play on…

The shitiest casino I ever play on my.life. Don't put youre money in because you'll get no bonuses. I deposited 20 E to be able.to use the megaspin wheel and for days I am not able. I contact them and they said I Have used it but every time I do it tell.me.to deposit.money. Liars

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking. I never wrote reviews but honestly don’t even bother with this site. The customer service is absolutely atrocious, so rude and unhelpful.

January 27, 2026
Unprompted review

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