A big thank you to 99Cycles. I bought an electric bike from them in Sep and started to have a few problems in Dec. I took it in on a Saturday and, even thought the workshop isn’t open on a Saturday, t... See more
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The guys at 99 Bikes Swindon did a fantastic job prepping my winter bike for another season of training. They did a full strip and rebuild, cleaned and greased everything, and replaced a number of par... See more
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Mark and the lads at 99 Bikes, Swindon were great. My knowledge of modern bikes, and especially electric bikes, is minimal but Mark patiently talked me through the main considerations and helped me g... See more
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Ordered online to click and collect. Never received any emails to say the order was ready but when I went into the store to inquire they were brilliant. Very friendly and helpful staff and dealt with... See more
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Company details
Written by the company
Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.
Contact info
Unit 9 Penzance Drive, SN5 7RX, Swindon, Wiltshire, United Kingdom
- 01793 528208
4.6
Excellent
26 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A big thank you to 99Cycles
A big thank you to 99Cycles. I bought an electric bike from them in Sep and started to have a few problems in Dec. I took it in on a Saturday and, even thought the workshop isn’t open on a Saturday, they fixed it! I can only get in at a weekend so was expecting a week without my bike. Amazing service and clear explanation of what the problem had been and how it had been resolved. My bike feels like new! Thank you so much
January 6, 2024
Unprompted review
Reply from 99 Bikes UK - Swindon
Thanks for your review Sharon, really glad we could help!
Reply from 99 Bikes UK - Swindon
Thanks for the review we really appreciate it
Great experience
Great experience. I picked a bike for my little girl under the guise of letting Santa know which to collect. The team picked up on it and totally ran with it, was brilliant. Great customer service and great stock.
December 4, 2023
Reply from 99 Bikes UK - Swindon
Hi Paul, thanks for the review glad we could help.
Top guys at 99 Bikes Swindon!
The guys at 99 Bikes Swindon did a fantastic job prepping my winter bike for another season of training. They did a full strip and rebuild, cleaned and greased everything, and replaced a number of parts that were well beyond their best! The bike was finished off with a ceramic frame coating to make keeping the bike clean a lot easier, and fitted some new mudguards. The bike rides better than new! To top it off, they looked after my wallet too with some competitive pricing on the work. 10/10 😀😀
October 23, 2023
Reply from 99 Bikes UK - Swindon
Thanks for the feedback Tony we really value it! Happy riding.
Always great service from the guys done…
Always great service from the guys done at 99
October 24, 2023
Reply from 99 Bikes UK - Swindon
Hi Mike,
Thanks for the review, happy to help!
Thanks,
Outstanding Again!
Each time I visit 99 Bikes Swindon, they exceed all expectations I have, without doubt 2nd to none, THE BEST customer service experience I've ever had and not just in the cycling industry. 10/10
October 24, 2023
Reply from 99 Bikes UK - Swindon
Thanks for the feedback we really appreciate it! More than happy to help.
Perfect
Mark and the lads at 99 Bikes, Swindon were great. My knowledge of modern bikes, and especially electric bikes, is minimal but Mark patiently talked me through the main considerations and helped me get my head around how these applied to my health related limitations. I went along with an idea of which bike I thought was suitable but, thanks to Mark and the lads, I went away totally confident that my new bike was exactly what I needed. Some great impartial advice on which accessories to get too. Brilliant service and a really friendly, approachable team.
September 21, 2023
Reply from 99 Bikes UK - Swindon
Thanks for the feedback Richard we really appreciate it. More than happy to help!
Excellent bike shop with hugely helpful…
Excellent bike shop with hugely helpful staff knowledgeable and swift to rectify a stock issue.
Friendly staff excellent stock .
October 5, 2023
Reply from 99 Bikes UK - Swindon
Thanks for the review Michael
Swindon
Spoke with the the Swindon shop regarding a bottom bracket the information given was really helpful and knowledgeable, I also mentioned that the headset was loose and could they have a quick look, they said bring your bike along, within ten minutes they had fixed the problem, they also found a Bottom bracket that fitted perfectly to my bike, and this was all on a SUNDAY. EXCELLENT SERVICE THANK YOU.
September 17, 2023
Unprompted review
Reply from 99 Bikes UK - Swindon
Thanks for the review Julie, really glad we could help!
Local bike shops rock
Right products in stock & top service. Just what you want from your helpful local bike shop.
September 6, 2023
Reply from 99 Bikes UK - Swindon
Thank you Crispin!
Ordered online to click and collect
Ordered online to click and collect. Never received any emails to say the order was ready but when I went into the store to inquire they were brilliant. Very friendly and helpful staff and dealt with my order.
September 1, 2023
Reply from 99 Bikes UK - Swindon
Thanks for your review, I'll let the guys at Swindon know.
Great service from the Swindon shop
Great service from the Swindon shop, when I bought two e-bikes . Very helpful in setting them up for use.
August 16, 2023
Reply from 99 Bikes UK - Swindon
Thanks for the review, glad you like your bikes!
Reply from 99 Bikes UK - Swindon
Thanks for the review!
Excellent customer service
Excellent customer service, very knowledgeable great from start to finish. Well pleased.
July 25, 2023
Reply from 99 Bikes UK - Swindon
Thanks for the review Simon, happy to help!
Great service from the team.
June 11, 2023
Reply from 99 Bikes UK - Swindon
Thanks for the review Gavin
Reply from 99 Bikes UK - Swindon
Happy to help!
Easy ordering and was ready to collect…
Easy ordering and was ready to collect when they said it would be
June 11, 2023
Reply from 99 Bikes UK - Swindon
Thanks for the review!
Reply from 99 Bikes UK - Swindon
Thanks for your review, enjoy the bike!
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