99 Bikes UK Reviews 

2,868
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Popped in with my old Specialised Globe with Gear issues…. Have lost patience with the bike shop who have ‘tried’ to fix it several times. Huge welcome, very relaxed and looked at it immediatel... See more

Rated 5 out of 5 stars

Had an issue with my new bike shortly after purchase, my choice of bike was not suitable for me. The customer service was absolutely outstanding. The manager Adam took it back without any fuss and rep... See more

Rated 5 out of 5 stars

I bought my bike from 99 Bikes in Walton on Thames, and it was a great experience. Oscar was great, was really informative and patient, especially as I returned my first bike and bought a mountain bik... See more

Rated 1 out of 5 stars

Awful! Placed an order and it was cancelled without any explanation. I attempted to contact the retailer several times to ask why my order was cancelled and they have completely ignored me. Save your... See more

Company replied

Company details

  1. Bicycle Store
  2. Bicycle Repair Shop

Written by the company

Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(2,868)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service very friendly staff and a good choice of bikes and accessories

November 2, 2023
99 Bikes UK logo

Reply from 99 Bikes UK

Thanks for the review Francesca!

Rated 5 out of 5 stars

Awesome Service 99 Bikes Winchester

Great service from the staff at 99 Bikes Winchester. Was visiting from Canada and riding the King Alfred’s away. Just after leaving Winchester managed to slice my rear tire on a large piece of flint. Called the store told them what I needed. By the time I walked back to the road, called a cab and got to the store my new tires and tubeless set up where waiting for me on the counter. I set the tire up in the parking lot and guys seated them for me with the compressor. Absolutely awesome service, completely saved my ride!

October 3, 2023
Unprompted review
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Reply from 99 Bikes UK

Thanks for the review Alan, really glad we could help on your King Alfred’s Way ride!

Rated 5 out of 5 stars

Top guys at 99 Bikes Swindon!

The guys at 99 Bikes Swindon did a fantastic job prepping my winter bike for another season of training. They did a full strip and rebuild, cleaned and greased everything, and replaced a number of parts that were well beyond their best! The bike was finished off with a ceramic frame coating to make keeping the bike clean a lot easier, and fitted some new mudguards. The bike rides better than new! To top it off, they looked after my wallet too with some competitive pricing on the work. 10/10 😀😀

October 23, 2023
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Reply from 99 Bikes UK

Thanks for the feedback Tony we really value it! Happy riding.

Rated 5 out of 5 stars

Great equipment and very helpful…

Great equipment and very helpful selecting a helmet for my two year old who can often be tricky on shopping trips. Very pleased with the service

November 2, 2023
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Reply from 99 Bikes UK

Really glad we could help and thanks for the review!

Rated 5 out of 5 stars

Great Staff

Great Staff, Knowledgeable People, and Very Very Helpful, Give them a try they are well worth it if you like Mountain Biking, Road Biking electric or your own power 😃👍🚴‍♂️🚴‍♀️🚴🚵‍♂️🚵‍♀️🚵

November 2, 2023
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Reply from 99 Bikes UK

Thanks for the review Alexander we really appreciate it!

Rated 5 out of 5 stars

Louis who helped me choose the bike was…

Louis who helped me choose the bike was fantastic. Very knowledgable, very keen to help and not at all pushy which made me buy more.

November 2, 2023
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Reply from 99 Bikes UK

Thanks for the review Nick we really appreciate it. I've passed your feedback on to Louis.

Rated 5 out of 5 stars

Perfect shop

Ordered a bike and came exactly when they said and it’s perfect 👌

November 2, 2023
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Reply from 99 Bikes UK

Thanks for the feedback, enjoy the bike Sean!

Rated 5 out of 5 stars

Great, great, great

Excellent customer service, excellent advice, great product range, all of a high standard of quality.
Perfect for any cyclist.

November 2, 2023
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Reply from 99 Bikes UK

Thanks for shopping with us Mark

Rated 5 out of 5 stars

Great communication

Great communication. Would use again. However delivery was a mess (although nothing to do with 99 Bikes - TNT/Fedex are not great.)

November 2, 2023
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Reply from 99 Bikes UK

Thanks for the feedback Jim and sorry about your experience with TNT.

Rated 5 out of 5 stars

Service de luxe

Very accommodating, helpful and friendly. Thank you for the service.

October 24, 2023
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Reply from 99 Bikes UK

More than happy to help, thanks for the review!

Rated 4 out of 5 stars

New bike

Friendly service, knowledgeable staff & easy parking when collecting new cycle

October 24, 2023
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Reply from 99 Bikes UK

Thanks for the review, enjoy the bike!

Rated 2 out of 5 stars

Disappointing experience

Nice bike, very good price , but workshop needs a straightener ,unless one slipped through the net and I ended up with it. Brakes not reversed for the uk (scott mtb), rear brake disc plug/washer rattling , not even screwed in, never mind torqued. Disappointing experience, kind of half expected something with it arriving in a box , but “expert” builders , took their word for it. Having it checked over tomorrow.1 star for the bike itself, and 1 star for the price , all very nice guys to speak to at 99 bikes .

October 30, 2023
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Reply from 99 Bikes UK

Thanks for the feedback Phil and sorry about your experience. Our workshop team carry out extensive checks on every bike and we'd certainly not expect a bike to arrive in this fashion. Once you have had the bike checked over please contact us at websales@99bikes.co.uk with their findings. 

Thanks,
99 Bikes UK

Rated 5 out of 5 stars

Brompton Electric

Very helpful staff at both the Totton and Winchester branches regarding the purchase of a Brompton Electric.

October 24, 2023
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Reply from 99 Bikes UK

Thanks for the feedback, more than happy to help. Enjoy the bike!

Rated 5 out of 5 stars

Outstanding Again!

Each time I visit 99 Bikes Swindon, they exceed all expectations I have, without doubt 2nd to none, THE BEST customer service experience I've ever had and not just in the cycling industry. 10/10

October 24, 2023
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Reply from 99 Bikes UK

Thanks for the feedback we really appreciate it! More than happy to help.

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