I work on 99 Designs platform as a full time designer and I want to thank the 99Designs to give to the designers all over the world for such amazing opportunities that 99Designs gives. Amazing platf... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was completely lost trying to figure out how the book cover contest process worked on 99designs. This is my first time using their service. It all felt overwhelming because I'm technically challen... See more
Company replied
99designs is probably the only platform where you can run a proper design contest. Instead of hiring one designer and hoping for the best, you get dozens of concepts from different people. That gave m... See more
Company replied
I had a great experience working with Louiza at 99designs. She was professional, responsive, and genuinely supportive throughout the process. Her communication was clear and friendly, and she made eve... See more
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Company details
Information provided by various external sources
99designs is the leading creative platform that helps anyone get better design. From clients who need custom design to designers who want quality design projects, people around the world rely on the tried-and-true 99designs creative process to get designs they love. Since 2008, 99designs has grown from a small, online forum into a global community of talented designers that is now the go-to solution for businesses, agencies and individuals. With headquarters in Melbourne, Australia and offices in Oakland and Berlin, the 99designs team loves design and believes that design can help people create and grow - no matter where they are in the world.
Contact info
2201 Broadway Suit 815, 94612, Oakland, United States
- 1 800 513 1678
- customersupport@99designs.com
- www.99designs.com
4.3
Excellent
2K reviews
Replied to 64% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Designers are good but this platform is…
Designers are good but this platform is extremely frustrating and not intuitive. Hard to iterate and work through the design process because of the platform’s communication structure and limitations. Beyond maddening. Customer service is lacking which on top of constant frustration related to their process made me nuts. They took days to respond. Don’t expect a seamless process. I do not recommend to anyone that’s not a novice in business / marketing.
November 3, 2025
Unprompted review
Reply from 99designs
Hello Sunny, this is Terence from 99designs by Vista. We are really sorry to hear about your experience on our platform, but thank you for taking the time to leave your feedback - it's been noted. We are always looking for ways to improve our platform and service, so if you would like to discuss your experience further please feel free to reach out to us at reviews@99designs.com. Wishing you all the best.
Highly Recommend!
Great support and communication from staff members both through the design process and with some added support following the design completion!
November 6, 2025
Unprompted review
Reply from 99designs
Hi there, Chris! Thanks for leaving us a glowing review! We're so glad to know that Jam was able to assist you with your query. We'll be sure to let him know of this. Looking forward to your next one!
Terence from 99designs by Vista
Great Support
Great customers, and more importantly great customer and designer support when needed
November 5, 2025
Unprompted review
Reply from 99designs
Hi Quentin! Thanks for the review. We're glad that Lennart was able to assist you with your needs. We'll be sure to let him know. Wishing you all the best!
Terence from 99designs by Vista
Login method
I had a technical issue on how to log in without using a Google account. I reached out to email, and the rep was very helpful and understanding. I strongly recommend this service.
November 5, 2025
Unprompted review
Reply from 99designs
Hello there! Thanks for leaving us a review. We're glad to know that Jam was able to assist you with your concern and provided you a resolution. We'll be sure to let him know! Looking forward to your next one!
Terence from 99designs by Vista
Best way to get multiple logo options for your budget
99designs is probably the only platform where you can run a proper design contest. Instead of hiring one designer and hoping for the best, you get dozens of concepts from different people. That gave me a wide range of ideas to choose from, all within a fixed budget. The platform makes it easy to give feedback, shortlist finalists, and refine designs. I ended up with a logo I’m happy with, and the whole process was smooth from start to finish.
November 2, 2025
Unprompted review
Reply from 99designs
Hi and thank you very much for your words of praise. We feel honoured that you identified 99designs as the best platform for hosting design contests.
We've spent many years optimising our design contest experience and I'm happy to see that we delivered a smooth creative experience for you that led to a design that you love.
Dennis with 99designs by Vista.
Very responsive
Very responsive, helpful, and polite — truly fantastic!
October 22, 2025
Unprompted review
Reply from 99designs
Hey there, Dennis here with 99designs by Vista.
Thank you for taking the time to share about your all around positive experience with our Designer Support. We always strive to serve our clients and designers equally and find a balanced solution for everyone.
If you ever need our help again, you know how to reach us.
I had numerous designs to choose from…
I had numerous designs to choose from in a short amount of time and a lot of them reflected the reference images I provided.
October 18, 2025
Reply from 99designs
Hello Ryan! Thanks for sharing your experience with us. We're so glad to know that everything went well and has met your expectations! We hope you didn't have difficulties trying to get the best one! Looking forward on your next contest!
Terence from 99designs by Vista
Follow-up on Earnings Transfer Issue – Appreciation for Support Team
Due to certain circumstances — which will once again require me to contact your support team today — I’ve had the opportunity to communicate with Windy(Windy99d) and Arina (arina.c99), my apologies if I’ve missed anyone, and I have only words of praise. They did everything within their power in the kindest and most professional way (I even opened a forum topic to thank them). Together with the departments they reached out to, they spared me a great deal of stress.
The issue with transferring my earnings still seems to persist, but the professional and genuinely human approach your support team has shown gives me hope that everything will be successfully resolved.
September 29, 2025
Unprompted review
Reply from 99designs
Hi Hattori, Dennis here with 99designs by Vista. Wow, thank you for sharing this very personal review of your experience with our designer support. It's great to hear that our team did everything in their power to help you and that this inspired you to share your positive experience in our forum, as well as here.
We always want to put people first and show them, that we care about their experience with our platform and beyond.
All the best to you.
First time running a design contest and…
First time running a design contest and was very happy with the experience and results overall. I highly recommend. You can trust this service. Well thought out.
October 21, 2025
Unprompted review
Reply from 99designs
Hello Michelle! Thank you for sharing your experience with us. We're delighted to know that you've enjoyed your contest! Thank you for the kind words. We'll see you on your next one!
Terence from 99designs by Vista
99 Designs absolutely nailed it
99 Designs absolutely nailed it. Our new venture is now live on the web with a great logo thanks to 99 Designs and their artists. DeadParrotReunion.com is very much alive and well thanks to 99 Designs.
October 7, 2025
Reply from 99designs
Hey there, Rob! Thank you for leaving us a review. We're glad that you've enjoyed the whole process and loved the winning design! See you on the next one!
Terence from 99designs by Vista
Beginner designers abusing AI tools too…
Beginner designers abusing AI tools too much. Low flexibility, Bad experience. Limited customer support. Too expensive
October 1, 2025
Unprompted review
Reply from 99designs
Hi Charly. We are really sorry to hear about your experience on our platform, but thank you for taking the time to leave your feedback - it's been noted. We are always looking for ways to improve our platform and service, so if you would like to discuss your experience further please feel free to reach out to us at reviews@99designs.com. Wishing you all the best.
Terence from 99designs by Vista
Excellent Support - Arina was a huge help!
I want to specifically recognize Arina; she was incredibly helpful and went above and beyond to assist me with my issue. She was professional, knowledgeable, and genuinely made my support experience a positive one.
I am very satisfied with the assistance I received. Thank you, Arina!
October 8, 2025
Unprompted review
Reply from 99designs
Hello there! Thank you for giving us a glowing review! We're so glad to know that Arin was able to thoroughly assist you with your concern and made it an awesome experience for you. We'll be sure to pass this on to her! We wish you the best!
Terence from 99designs by Vista
Adding to my profile
Kevin contacted me and fixed my problem immediately. I talked to him by phone and he responded to my email. He understood and answered my questions and solved my issue.
October 16, 2025
Unprompted review
Reply from 99designs
Hey there! Thanks for sharing your experience with us! So glad to know that Kevin was able to help you with your contest and explained everything well! We'll be sure to let him know. See you on your next one!
Terence from 99designs by Vista
Amazing Service
Amazing Service! Knowledgeable and guided me seamlessly through the process!
October 9, 2025
Unprompted review
Reply from 99designs
Hello Brian! Thank you for sharing your experience with us. We're happy to learn that Leah was able to give you the best service! We'll be sure to let her know. See you on your next one!
Terence from 99designs by Vista
There are very talented peaple in this…
There are very talented people in this world and this platform lets them shine. Every project so far has been a success
October 7, 2025
Unprompted review
Reply from 99designs
Hello there! Thank you for leaving us a review. We're glad to know that you've enjoyed every step of the process! We'll see you on the next one!
Terence from 99designs by Vista
99designs did a great job designing my…
99designs did a great job designing my logo, CIT designer’s work was top notch, customer service was excellent. I’ll be coming back.
October 7, 2025
Unprompted review
Reply from 99designs
Hello! Thank you for leaving us a review. We're happy to learn that you had a great experience with the platform. We look forward to your next contest!
Terence from 99designs by Vista
I have had 4 book covers designed by…
I have had 4 book covers designed by AngelLeigh at 99designs. Superb work. Highly reccomend
October 8, 2025
Unprompted review
Reply from 99designs
Hello Laurie! Thanks for leaving a review. We're glad to know that you enjoyed working with your designer and had a great experience with the platform. We'll see you on you next project!
Terence from 99designs
DO NOT RUN CONTESTS
I ran a contest for my book cover design, I was excited to finally be able to publish my first book.
The Contest was a hit, I had 108 submissions amongst 20+ artists...
After about 2-3 weeks , it came down to 2 designs, in which I chose 1... and began working on publishing my book
2 days after publishing , I ran a search on Amazon on my book title , because I was so excited to finally be on Amazon
but instead of just being greated with my book cover, I see the same exact design that was runner up in my contest being used as someone elses book cover, not only that...
They used the same exact title
99Designs didnt help much , of course they are, but it completely ruined my experience and excitment.
Yes, I understand Designers have discretion, but it truly is a scumbag move to not even change the title.
September 30, 2025
Unprompted review
Reply from 99designs
Hi Gabriel. We are really sorry to hear about your experience on our platform, but thank you for taking the time to leave your feedback - it's been noted. We are always looking for ways to improve our platform and service, so if you would like to discuss your experience further please feel free to reach out to us at reviews@99designs.com. Wishing you all the best.
Terence from 99designs by Vista
Leah from Customer Support was Excellent, exceeding all my expectations!
Leah from Customer Support was excellent and extremely helpful in supporting me. She explained clearly how the program worked, which I needed, and then provided some options for me which I wasn't aware of but was exactly what I needed! She exceeded all of my expectations!
October 3, 2025
Unprompted review
Reply from 99designs
Hey Glenn! Thank you for sharing your experience with us. We're really glad to know that Leah was able to guide you through the whole process with ease! We'll be sure to let her know. See you on your next contest!
Terence from 99designs by Vista
A person to talk to
THANK YOU for having a real person to talk to who could immediately solve my user-error problem.
October 3, 2025
Unprompted review
Reply from 99designs
Hello Marianne! Thank you for sharing your experience with us. We're glad that we were able to assist you with your concern. We firmly believe that customer service is best given with human interaction!
Terence from 99designs
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