The espresso is creamy and has flavor notes, even on my first and second try. Once I watched the 9Barista Youtube direction video, I had no problem. I have an induction stove, so it has taken longer... See more
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See what reviewers are saying
I bought the 9Barista for travelling and am delighted. At home I have a Pavoni and a Rancillio and the 9Barista makes at least as good coffee as its two colleagues. Be careful not to overheat the 9Bar... See more
It seems expensive initially but now, after more than 1 year I can tell everybody how robust and solid is this coffee machine that will last forever. Some part can break, like in any machine, but in... See more
Hello I recently(2 weeks) got my Barista 9mk2. I was very excited with this product. but ,after brewing several shoots, I notice that the coffee is lukewarm, not Hot I love Hot coffee, not lukewarm!... See more
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Company details
About 9Barista
Written by the company
Based in Cambridge, UK, 9Barista designs and makes precision-engineered stove-top espresso machines, capable of producing café-quality espresso at home or on the go.
Made from premium materials and precision-engineered components, 9Barista machines are built to last. And the results speak for themselves; consistent, delicious shots of espresso time after time.
The 9Barista story
William Playford, 9Barista’s founder, has two great passions in life; jet engines and espresso coffee. He started building jet engines as a teenager and went on to study jet engineering at Cambridge.
His love for good coffee started in Italy, slowly turning from love to something of an obsession. But how are these two things linked?
Well, top-quality espresso machines need three things to make perfect coffee: high pressures, perfectly controlled temperatures and precision-engineered components. The same three things that a jet engine requires.
William decided that if anyone could engineer a small but perfectly formed home espresso machine, it was him.
Finally, five years later, 9Barista, the first ever jet-engineered stove-top coffee machine was born.
Contact info
Unit 33 Clifton road, CB1 7EB, Cambridge, United Kingdom
- hello@9barista.com
- www.9barista.com
Replied to 40% of negative reviews
Typically replies within 1 month
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People also looked at
Great product support !!!
I never write a review, but I have to now !!!
Great product support !!!
This is a Christmas gift so it won’t be…
This is a Christmas gift so it won’t be used for a while. Packaging and item arrived in perfect condition.
Great product, helpful support
The espresso maker surpassed my experiences. It feels super massive and delivers awesome espresso from any stovetop.
The ordering process was smooth, international delivery surprisingly quick, and when I ran into an issue related to the induction heating plate, the team was super responsive and helpful.
great buying experience for the 9Barista
premium shipping, premium box and unboxing experience. Each part suggested forethought on the part of the designers and product managers, makes me trust the company and the product it seems they really do care
excellent support
excellent support, very solution orientated, and quick. uncomplicated
Excellent Service and Product
Excellent Service and Product. When you have a 9Barista, you make perfect coffee every time.
Such a fun product that has really…
Such a fun product that has really allowed me to enjoy at home espresso on another level!
Really delighted!
The 9Barista has been great right out of the box. The support from the company with questions and in my case, my fears of doing something to unintentionally damaging it, by giving me useful tips to make better coffee have made this purchase totally worth it.
The best simple espresso machine..!!
Great machine quality, delivery and customer support
Machine has very high build quality and makes very good espresso. Delivery (to Germany) was very quick and the status was always clear.
I would be happy if there were standard…
I would be happy if there were standard models of the IMS Precision Basket and Naked Portafilter.
it supports apple pay
it supports apple pay. it’s very convenient. and i also could trace the packages.
Excellent product
Hard to fault
Hard to fault. I bought on the strength of the James Hoffmann video review. He wrongly said that the heat transfer plate included works for induction hobs. This is actually an additional purchase. He talked about water spitting out of the chimney - I've not had this at all. He talked about damaging an o-ring - I'm wondering if he forgot to release the pressure in the boiler chamber by pressing on the safety valve before unscrewing. The machine is heavier that I imagined, but it feels well made and suggests durability. Ordering and delivery (to France) were faultless. I'm still playing with induction heat settings/ timings and have yet to move to grinding my own beans. The ready ground coffee I'm using may well explain the smaller than expected crema that I have so far. In short, hard to fault.
Brilliant!
Still no coffee because the machine…
Still no coffee because the machine safety valve is letting go.

Reply from 9Barista
Real people answering queries with empathy.
HELPFUL STAFF WHO UNDERSTAND CUSTOMER NEEDS AND EFFICIENT SOLUTIONS. Great company to deal with.
I am impressed in the build quality and…
I am impressed in the build quality and the overall experience.
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