American Airlines Reviews 3,051

Substantial flight delays due to maintenance issues. Two delays on the same booking. One resulted in.missing my connecting flight and a overnight stay. Next morning another delay for maintenance on a different plane. Avoid American Airlines if possible.

Trip to Spain and back, around 8 hours seated without the possibility to move your arms or legs to avoid bother your neighbor
A real torture

American Airlines from Chicago to Wichita Kansas is always 100% delayed. Not weather related but perpetual never on time. Which is super tough and unreliable customer services. Especially after traveling all the way from Kenya through London. And the last leg of the journey when super exhausted the flight is delayed up to 6 hours sometimes, it doesn'tmake sense. Its shameful! Am sure American could do better if they tried. Unless the Wichita ks population dont deserve better.

Rude customer service and flight crew.
I will fly through another airline.

Our connection flight times were changed CLT to MCO allowing 17 of our party from two hours less than one hour.
I contacted the London office and spoke to Faith regarding my concern of a short connection time.
Faith was patient, professional and at all times helpful. It took almost an hour but Faith changed us to a better flight time ,ensured we all were seated together and was a credit to the American Airline brand.

Very inconsistent reliability. My experience has been more delayed flights than on time. Frequent last minute gate changes. Poor communication. Very frustrating from a 100 year old carrier. One would think they could figure it out over 100 years. Would choose other options every time if possible.

Purchased a flight with them through Expedia. Baggage clearly included on my ticket… they made me pay for it anyway. Agents lack customer service experience and show little respect.

We paid extra for leg room and seats ONLY in the main upgrade area of cabin.
2 days before our flight we were moved - my husband in a totally different row than me - AND in the smallest area of plane!! Your flight staff is useless. You over booked also and that made things very difficult!

THE MOST HORRIBLE, HORRIBLE flight experience I have ever had. Every step was a struggle.
March 4, 2026. I signed up for the AAdvantage credit card offer to get the benefits advertised.
She booked the two tickets I purchased for me and my spouse. Plus our tickets were under TWO DIFFERENT CONFIRMATION NUMBERS.

I noticed 2 days before the trip that we weren't getting emails with both our names. I called again to make sure, and found out that we were not booked together. The agent not only gave us different confirmation numbers but when also created a new AAdvantage number for me. So were we not just not seated together, but we didn't have the free checked bags applied to both tickets.
The associate transferred me to get the 2 accounts combined and she said she added a note to my account to make sure we received the free bag. Accounts were combined.
March 31: Still couldn't check in online because our names did not show up together.
April 1 when we arrived to check in, we had to ask for seats to be changed. And the 2 free bags were not available. She had to call someone to get a bypass for the free bags. We then got on the plane and I was told that I was in the wrong seat. THEY STILL DIDN'T SEAT US TOGETHER.
We were left to do this at the airport for the next 3 flights. We could not check in online because our names never got put together. At CHA, it took 2 agents and 20 minutes to check in, Pls never again.

Plus we missed our first connection on the way there because the plane was late. Ended up waiting at ORD for over 4 hours.

And then, on the trip back the 2nd plane was late so we ended up getting home after midnight instead of 10 PM.

And the response from AA was, "Rest assured, we'll make your input available to our leadership team to explore opportunities for improvement."

DON'T BELIEVE THEM FOR A SECOND! THEY LIED TO ME OVER AND OVER. WHY WOULD I BELIEVE THEM NOW?

Within the problem that we had when our flight was delayed 24 hours due to technical reasons with the plane that was supposed to take us, it was very simple and quick to claim the refund of the amount of the flights and compensation, not like what happens with Spanish airlines. The management by email was super efficient.

Am Gold status member for 15 years. For the first time, am being gouged. First of all, regarding Covid, if one has Covid, American Airlines would substantially increase my ticket price to accommodate health. Flying RT from Paris to Chicago, my original ticket was $1700, a new fare "from scratch"would be $1798, yet, would charge $748 for a date change on my current ticket. And a one-way ticket from ORD to CDG would be $2300. And this was speaking to a supervisor. Oh, and by the way, for some reason, for the first time I was not given the automated response to give a review of my experience!

I have to start by saying the flight attendant on our flight out were fantastic, the staff at Memphis airport were rude, the first class lounge at Charlotte airport is embarrassing, shocking food, bus stations standard toilets some of the staff were embarrassed where some others found it funny that this was the best standard that they could offer.
This is on par with Ryanair.

American Airlines is the Worst. I Flew from Sacramento Airport to St.Louis Airport. My Departure was a Hr and a half delayed. Layover in Chicago was to leave at 10:30 am was Delayed till 12:30pm, then Delayed again till 4:30 pm. I arrived at 7:30 am in Chicago. They Delayed again till 7:56 pm. I was stuck in the airport over 12 hrs. Finally got to leave at 8:30 pm on a different flight. The Gate Departure in that time changed 8 different times. They then told me all they could do was a 50 dollar credit. That's a insult for all the problems was theirs. I will never fly American Airlines again. United Airlines stepped up and have a new Customer

Although AA offers very reasonable pricing but it comes with a cost . They are short staffed at every corner and in every position. Cost cutting is causing major delays and safety issues . Save your self a headache and pay a little more and fly with better airline

Flights I was to return home on from PUJ on 1/26/26 were cancelled due to snowstorm...I recieved a message I would recieve a refund and not to worry it owuld be processed automatically. I have reached out to AA numerous times and was told a refund was issued on 2/6-can't tell me the amount or what the last 4 digits of the card the refund went to...I am extremely frustrated as I had to shell out $1400 to get myself home and would like to be reimbursed for my first class ticket that I was told would be refunded.

Terrible!
Dont travel with this very bad airline. They really dont care! The flight was bad from start to finish, food was awful and cheap drinks served out of a carton. Films and entertainment poor. Cabins were old and worn, staff were not interested and not attention given. I was overcharged with the initial cost of my flight, and have been trying to get a refund to no avail. Im getting fobbed off by AA Customer Services as if I am a meaningless nothing. I paid £400 more than I should have. NEVER again. My advise. Fly with a other airline.

Your team member spent more time telling me my ticket choice was inadequate and basically too cheap to give help that they failed to understand I just needed help booking and I’d be paying for a new flight. I don’t care that I chose basic economy I paid $415 for the ticket and should be treated with courtesy, empathy, and understanding for choosing a premium airline regardless of my ticket class. I’m stranded due to public transportation issues outside of my control and the highlight of my day could have been a kind helping hand from you all. Horrible experience.

Horrible service. Chatbot does not allow contact with customer service. Our flight to london was cancelled and they booked us to a completely different country in europe without any seats etc. Booked on american website and tickets were british airways: who cancelled the flight but needed us to go back to american to refund etc (they are partners). I Booked myself on american site in a few hours and easy to do, plenty of seats available; so why did they not do it? Incompetence..and poor customer service

I have flown with American Airlines multiple times, and every single flight has been delayed. My most recent experience was the worst by far. My first flight was delayed twice, causing me to miss my connection and leaving me stranded overnight at the airport.
What made this even more frustrating was the complete lack of support. I was not provided a hotel, a meal voucher, or any meaningful assistance. I was left to figure everything out on my own after their delays disrupted my entire trip.
At this point, it feels like delays are the norm, not the exception. Reliability and customer care are clearly not a priority. After this experience, I will not be flying with American Airlines again and would not recommend them to anyone who values their time or basic customer service.

Our flight out was a connector and we had no problems. Friendly staff, easy on time flight. On the way back we were delayed and worried we would miss our connector. Tracy at the Bahamas airport took such good care of us! She got us on an earlier direct flight and made sure we did not wait in long lines at security! Top notch white glove service I will never forget. I always try to only fly American and these reinforced they are the best!