AAMI Reviews 324

AAMI sucks! We had 2 accidents and called for support. Told on both instances that they would not help us and we were not covered. Horrible and terrible company.

I have been a loyal customer for 13 years, and I have always taken great care in ensuring my safety while on the road. Throughout this period, I have never been at fault in any accident. However, my recent experience with AAMI has been nothing short of appalling, and I feel compelled to express my dissatisfaction with your service.
In September, I was involved in an accident caused by a girl speeding through a car park. She admitted fault at the time saying "she sped up for the green light". Since the incident, AAMI has been slow to respond and failed to communicate effectively throughout the entire process. I received no timely updates, and I encountered unnecessary delays in getting in touch with anyone from your team.

To add to my frustration, I was never asked to provide images of my vehicle, and I was told that I was automatically deemed at fault because my description of the incident was "too long." This is unacceptable, especially when I had been truthful and clear in explaining the situation. Because of the delays, I was unable to retrieve the footage quick enough from the shopping centre.

I also experienced multiple issues with being disconnected from your customer service team, only to find that I could not get through again. On top of that, I was lied to by your staff during phone calls, which only escalated my frustration.

When I attempted to escalate the matter, the staff members I spoke to were entirely unhelpful. This level of poor customer service is simply inexcusable, especially after being a loyal customer for over a decade.

What is most troubling is the lack of communication from AAMI. My claim, which should have been a straightforward process, has now dragged on from September until now without resolution. As a customer who has been paying you considerable amounts of money every month for years, I am appalled by how I have been treated. The complete lack of care and respect for a long-standing customer is disgraceful.

The delays, the poor communication, the rudeness of your staff, and the mishandling of my claim have left me utterly dissatisfied with your company. I will be escaping this further and will be moving to a better company, immediately!

As it stands, I am deeply disillusioned with AAMI and encourage people to re-evaluate their relationship with AAMI moving forward.

Was an AAMI Customer for about 20 years. Each year I paid AAMI to provide roadside assistance. Used that service only once to change a tyre on my vehicle. After several attempts the AAMI 'mechanic' managed to jack up the vehicle and fit the spare. While driving to get a replacement tyre a screeching sound came from the suspension. A subsequence inspection by my mechanic found that part of the suspension had been damaged during the tyre change. Many times asked AAMI for an apology and to repair the damage they had caused. They refused each time to do either. Complained to the AFCA who did nothing for 6 months and then lost interest without obeying their charter to get me recompense.

I have AAMI comprehansive for nearly 3 years, never claim, and I had a terrible and unprofessional experience with the cuatomer service and their roadside assistance last month.
My car suddenly had the warning sign flashing on the board indicating something wrong with the handbreak, also the light on the handbreak button was flashing. So I quickly parked at a nearby carpark and tried to undone the flashing lights, turned off the car and on, then long press the handbreak button, but then the handbreak was fully locked and wouldnt budge. So I called AAMIs roadside assistance, it was a very hot summer day, so I went somewhere with a shade because it says going to wait for 1.5 hours, left my mobile number in.their system as well. But when I walked to my car just 10 seconds away after waited about 1 hours, and waited for another 20mins, no roadside here so I called the roadside.number again, only got.told that they came and tried.to call me but went straight.to voice mail, so the staff told me that I cannot get another roadside assistance (although several weeks later, their customer service hub stafftold me that not true, I can call for another roadside assisyance). Thought something wrong with my phone(blocking unknown caller), after finished the call with the roadside team, I asked a friend to use her 2nd.phone that never called my.phone before to try and.call me, to see if thats gonna go straight through to voice mail, but her phone call was fine, I can pick up her call no.problem, also I strongly doube that roadside mechanic ever called me,.because there wasnt any missed call since 8.20 am till 10.30am (they said the mechanic arrived at 10.03am).
The the worst ever thing was the roadside staff offered to.areange a tow truck, that was the worst decision I agreed, I mention to that staff about the fully locked handbreak, but yet the tow truck she sent to me was very unprofessional, he put 2 pads under the 2 back wheels without securing those in place, then start force driving my handbreak locked car to his truck, but in the halfway, the pad on the left side fell off without him noticing it,.and only stopped and.check after the car had a very loud and sharp noise of screeching breaks.
After arrived the mechanic shop I chose, they showed me that the motor gear of left handbreak had broken and for a replacement cost me 1000!
Then another nightmare when I lodge a complaint via an email to their Melbourne headoffice, then they tried to.call me but due to my job, I always driving during working hour, so they left me a message asked me to call back to their 13 number, so I did and for 3 days, I was trying all the 6 options that you must pick after dial the 13 number, and 3 times their staffs just transdered me to the option 6 roadside team, but the team told me that they dont have a staff called Cxxxx, that was a extremely frustrating experience and feels like they just want to make you so frustrated and give up the complaint. On the 3rd day I tried and.before the staff transfered me to the roadside team the 4th time, I told her that do not do it and requested to talk to someone that from the customer service hub(thats the information I found from the email that they said they have closed my case while I was trying for 3 days to find Cxxxx who left me a message).
All in all, dealing with AAMI roadside and customer service (if any) was a terrible and extremely frustrating experience. I.will cancel the comprehensive policy and go fine the other one that has better customer service.

I take great issue with your recent advertisement, showing a man running around the filthy house with mess everywhere after Christmas to grab mess and rubish laying around to try put it in the bins to get the bins out, anyone and everyone knows a wife would have that mess cleaned up before going to bed and would have bins ready to go out. Simply should have showed the man rushing to put the bin out that he forgot to do after his wife asked him 4 times.

15 year and home insurance goes up 61% then 31% 2 years renewals.
Saying we are now higher risk in riverine flood - not near any body of water. Council say we are not in flood area. Planning says we are not on land that inundates. Took it to AFCA - still ongoing. AAMI say we were given option to opt out and reduce cost. We weren't and have tried since hearing this twice and told we cant do this. I wonder if AFCA will do anything about this. AAMI seem to be confident that AFCA cannot oversee this sort of complaint. I wonder what is the point of an overseerer if AAMI can and will do what they want,when they want without any accountibility!

No customer service and do everything possible to make a claim difficult. Over a week in and no closer to having our car fixed. Definitely do not deliver what they advertise. DO NOT insure with AAMI, they DO NOT approve claims. Have reported them to AFCA so helpfully this will help. They charge a premium for zero in return.

I’m wait for AAMI pick to phone for more then 40min and still waiting
47min now still waiting 1300041691
I already takeing a screenshot

20 years, 3 policies (2x Car & 1x house), 1st claim. Appalling. Every conceivable block in place to avoid paying out. Find any insurer other than AAMI or anyone in it's ownership group. They have made product profitability decisions that are adverse to their customers. Tenure and service don't matter at all. Again whatever you do, avoid AAMI.

Avoid AAMI at all costs. They are a ripoff company with no customer service. Ten days after my claim, my car is still sitting in a repair shop. AAMI takes shortcuts and uses aftermarket parts, which voids my extended warranty with Porsche. Avoid AAMI.

was to get a new quote as a new customer, to compare one property and perhaps if competitive review 800 others, but on hold for 25mins, 5 different options, lot of messages playing to suggest not to call (they really don't want you on the phone!) and sign to up for an app, transfer to the Philippines, and finally through to someone in Australia who was offish and phone line dropped out !! !!! image if i had to claim for something!!, not being a customer of any sort with this company and already send out an internal email to over 1500 clients not to use this company its that bad ! don't bother, now i remember why i dropped them 8 years ago !! (shame cant give them 0 stars!)

DO NOT USE for car insurance.

They actively tried to screw me over after a crash where I was not at fault. Because they are in an alliance with Bingle insurer (who insured the at-fault party), they tried to make it as difficult as possible, even when the car repair was unsatisfactory. Stay away from these fools and stick to RACV.

Where do I begin. (I used to work for AAMI for several years too).
Insured with AAMI for over 7 years with my cars, all my houses and previous houses, even pay extra premium to insure my partners engagement ring.
I finally have to put in a claim for the accidental loss of her ring on the beach. Within the next few days I received an appointment letter from the "Fraud and Investigations" team. I knew what was about to happen due to my employment history with them, just never thought I'd be on this side of the claim.
The calls started off nice and respectfully, asking for my sequence of events and what not, but what followed was an extreme invasion of privacy.
I provided police reports, photos, evidence of purchase, evidence of loss, receipts from a metal detecting business we paid to go out and find the ring. Was this enough? No.
AAMI then demanded full financial records, phone records and further evidence.
I know the feeling of when you lie to someone, but the feeling you get when you've been open and honest and made out to be a criminal.. It's unspeakable.
I have shown nothing but respect to this investigator and have been open, honest and transparent about all factors regarding the claim, however I have had to withdraw the claim due to the feeling of anxiety and constant pressure to invade my privacy with the demands of bank statements and phone logs.

7 years of payments for Homes and Cars towards AAMI, the moment I finally need them and this is what happens. I honestly feel bad for those that are in much worse circumstances than I am, as you can definitely not trust AAMI, nor any of it's parent brands like Suncorp, GIO or APIA.

This has been a horrible experience and I expected far better from the Suncorp Group.

I am now in the process of moving to a much more reputable insurer...
Also, on AAMIs website for car and home it says it's rated 4.4 out of 5. Have a look at every single review website. They struggle to exceed 1.5/5.

Absolute price gougers, have consistently raised premiums, the latest one by over 27%! Didn’t even have the integrity to advise if the increase but disingenuously told me that I was a Platinum rated customer giving me a $67 discount whilst raising my premiums by $400 p.a. An absolute rip off of a company. Never again. Cancelling all insurances with them effective immediately.

I spoke with a AAMI motor vehicle employer.
Peter from Gisborne office Victoria answered my call regarding my MV insurance policy. Peter took time to correct a complicated error effortlessly.
Peter is the most helpful and respectful employee. He is an asset to AAMI.

After over 30 years with AAMI and now with over 10 policies with them, we will sadly be taking our business elsewhere. We can no longer pay more for a business that no longer cares. Difficult to speak to a real person who understands your claim. Automated responses. No personal customer care anymore.

I made a claim for an incident that occurred whilst my car was parked on the street. I inquired if they could waive the excess and was advised to get the police report, which I did, but then AAMI continued to send through the excess payment and ultimately followed with a text from their outsourced debt collector. I complained formally about their poor quality of communication about how the excess could be waived and all I got was a transfer to their overseas call centre, where someone totally incompetent to deal with my complaint basically summarily dismissed my complaint by simply stating that the excess could not be waived at all as the police could not find out who did the damage. Then when I inquired further about the poor communication, the call centre operator said she is not qualified to deal with the nature of my complaint. This is after five days of me having emailed them to complain formally and AAMI having texted me to call me back. Finally I got transferred (for the first time) to someone who could speak English with a higher degree of professional proficiency, who more or less repeated the same information about the claim, and proceeded to inform me that using debt collectors is standard business practice. I can hardly say that I am surprised that insurance premiums have increased by 16% over the past year if they insist on paying an outsourced debt collector to complete a function that should be part of their core business, that is, communicating appropriately and professionally with their customers.
I will not be renewing my insurance with AAMI again.

Worst insurance ever, please go find another insurance rather than this worst company.

I needed to lodge a claim and rang thru, the guy I spoke too was so very helpful- I needed to make a comment on his exceptional customer service
Being elderly it’s not always easy on a computer

I've had the unfortunate experience of dealing with the worst insurance company of my life in Australia. Every time I hear their name, I feel a serious sense of dread. I was with them for over 10 years, and I now realize it was a complete waste of my money. Their customer service is abysmal, offering little support or assistance when you need it most.

Instead of feeling valued as a long-term customer, I felt ignored and unimportant. They seem more interested in their bottom line than genuinely helping people. If you're considering going with this company, called "AAMI," be prepared for frustration and
disappointment. I regret having trusted them for so long and strongly advise others to look elsewhere for more reliable and caring service. Your valuable time and money should be spent on a company that truly prioritizes your needs.