Aaryatravel Reviews 

98
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I used the agency for a trip to Nepal, partly with a friend for some time in Kathmandu and for a trek (Poon Hill), and partly for a solo trek (Langtang Valley). Everyone was warm, responsive, and cons... See more

Rated 4 out of 5 stars

A big thank you to Prateek, who understood exactly what we were looking for in terms of trekking (4 days in Lower Mustang). He patiently answered all our questions at any time, got us on a bus to Pokh... See more

Company replied

Rated 5 out of 5 stars

We had an excellent adventure hiking through Buddhist villages, mountains, and seeing what the country life of Nepal was like. We stayed in gorgeous resorts with delicious Nepalese food, and a very f... See more

Company replied

Rated 5 out of 5 stars

An incredible experience! The organization of our trip was very eventful, and Prateek was able to adapt the program to our new requests each time. He was always very responsive when it came to deve... See more

Company replied

Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Aarya Village Travel is a tailor-made luxury tour operator in Nepal run by a local couple.


Contact info

4.8

Excellent

TrustScore 5 out of 5

98 reviews

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4.8

All reviews

(98)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Aarya changed our lives

Aarya changed our lives. My brother and I were planning this trip for over a year, one month in Nepal, Tibet and Bhutan. Thanks to Aarya it became reality. We didn’t know exactly what to expect, when we were leaving our homes, but our expectations were greatly exceeded. The Aarya team always made sure we were taken care of. We always knew when/what/how and always had helping hand. Even though one month is a really long time, everything always was on plan. All our guides (and we’ve met almost the complete Aarya team I believe :) were ready to answer all of our questions. About history, culture, habits. Their services are greatly recommended, as you will be in hands of true professionals. Thank you, Aarya!

May 24, 2019
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Reply from Aaryatravel

Dear Patrik, Thank you so much for wonderful words about us. Have a great days ahead!!

Rated 5 out of 5 stars

Wonderful trekking tour

Wonderful trekking tour

We had a wonderful experience booking our trekking tour with Aarya Village Travel: they really took care of everything and provided full assistance since our first contacts to book our tour in the Everest region.

Sudip has been an excellent guide during our tour! We have particularly appreciated his ability to adjust the trekking tour to a lower altitude after I got sick and could not reach our planned destination. Instead of just turning back and go back to Lukla, he proposed us some alternative routes at a lower altitude which made us enjoy the tour really much and discover wonderful (and unplanned!) sites.

We appreciated a lot Sudip and the agency availability and constant effort to facilitate our trip as much as possible and let us enjoy it while they took care of everything (accomodation, transports, unavoidable delays and uncertainties for flights to and from Lukla,etc).

We will definetely book with Aarya our next trip to Nepal (hopefully soon!)

May 20, 2019
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Reply from Aaryatravel

Dear Simona, Namaste from Nepal !!! Thank you so much and we look forward to see you soon in Nepal. Have wonderful days ahead

Rated 5 out of 5 stars

Reliable company and good choice of tours

The communication with them was easy enough and everything was dully arranged in advanced. At arrival we got what we were expecting. They made a good choice of hotels and the tours were gratifying

May 19, 2019
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Reply from Aaryatravel

Dear Dante, Thanks a lot for such wonderful words about us and our services. Take care and have wonderful days ahead

Rated 5 out of 5 stars

Nepal Travel

I travelled alone to Nepal in April 2019. Thanks to the very good organisation of the travel agency, I never felt insecure or alone. The travel agency Aria Village was very competent and all hotels were clean and the food was wonderful.

I was able to talk to the travel agency staff about WhatsApp at any time and was therefore always able to find my way around very safely.

May 19, 2019
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Reply from Aaryatravel

Dear Andrea , Namaste from Nepal . We would like to thank you so much for nice words about us and our services . It was great serving you in Nepal . Take care and see you soon in Nepal

Rated 5 out of 5 stars

Excellent agency

Excellent agency, everything was organized down to the smallest detail. The guides were adequate, as were the drivers and facilities to stay. Very positive.

April 8, 2019
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Reply from Aaryatravel

Dear Emanuela , Thanks a lot for such wonderful words about our agency and services. Looking forward to welcome you in Nepal soon again

Rated 5 out of 5 stars

Aaryatravel offers very good value for money

Aaryatravel has organised our holiday in the North of India en Nepal. They are both reliable and flexible. One of the benefits is that they use local drivers and guides to bring you from one place to another. Thanks to their experience we have seen most of the highlights of both regions. We were with a group of seven people from The Netherlands. One small piece of advice to Aaryatravel is to offer people just a bit more time to explore the beautiful places they visit. We have seen so much but sometimes it's just nice to take it slow. In general it has been an absolute pleasure to travel with you.

February 25, 2019
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Reply from Aaryatravel

Dear Zeeny, Namaste from Nepal . We would like to thank you so much for nice feedback , it was great serving you in Nepal . Take care

Rated 5 out of 5 stars

Great Service and friendly people

I was from 21th december till 21th january in Nepal. I booked by Aaryatravel through a dutch travelagrncy. They make a personal travelling advice for me. It was very confinient journey. I love Nepal now because of them. I make lots of friends. I was also travelling to a Homestay in Panautti by a very nice family they accept me as a family of them. So its was a journey of my life. I love this country. Its my second home country.

February 25, 2019
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Reply from Aaryatravel

Dear Istvan, We would like to thank you so much for such wonderful words about us and our country Nepal. See you soon in Nepal again

Rated 5 out of 5 stars

Nepal 1-5 Jan 2019

Organised, trustworthy, friendly, great guide (Sahadev) and generally a fantastic company to travel with through Nepal. Really enjoyed my time with them. I even got invited to play football with the staff which was a great bonus!

February 15, 2019
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Reply from Aaryatravel

Thanks a lot for your kind feedback. Take care and have a great days

Rated 5 out of 5 stars

Wonderful Time at Nepal with family

Had a wonderful time in Nepal with my family. Our trip was a 6 days trip with exploration of Kathmandu & Pokhara. Aarya Village Travel was very accommodative to change our itinerary as per our requirement. Very responsive prior to and after booking. Both tour guides, Mr Sudarshan & Mr Krishna were very informative and knowledgeable of the places we visited and provided us a wonderful exhilarating trip. Book Aarya Village Travel for a wonderful time at Nepal !

February 12, 2019
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Reply from Aaryatravel

Dear Nithiyaraj , Thank you so much for wonderful feedback

Rated 5 out of 5 stars

Aaryatravel

Beautiful travel, beautiful people, beautiful agency, thank you!!!

December 23, 2018
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Reply from Aaryatravel

Thank you so much Nalli, Namaste !

Rated 5 out of 5 stars

We went to Kangenjunga Basecamp in…

We went to Kangenjunga Basecamp in autum 2018. We was very happy with our Crew. Our guide Samip was very interessted to Show us all beautiful things on the way. We had a fantastic time.
Thamk you

December 11, 2018
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Reply from Aaryatravel

Thank you so much Manfred. Namaste and hope to see you again in Future

Rated 5 out of 5 stars

Very well organised and responded…

Very well organised and responded quickly to all our requests. Always available on email and whatsapp and regularly checked up on us to make sure everything was fine. Would definitely recommend the team at Aarya Travel, especially Sona. Thank you!!

December 4, 2018
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Reply from Aaryatravel

Dear Dr. Nashila, thank you so much for your nice review. Hope to see you again in Nepal. Take care :-)

Rated 2 out of 5 stars

Rude, frustrating and expensive...

We’re on day 2 of our trip and we have realised that we have wasted our money. 4 of us have travelled over from Europe. Aayra failed to pick up 3 out of 4 of us at the airport as promised.

We had a scheduled boat tour and the boat company tried to charge us even though the price was supposed to be included in our package. Luckily we had a copy of our itinerary with us and fought until they let us take our boat ride for free. Our hotel on the first night also asked us for payment which we had to dispute. Be careful - this company has tried to double charge us on multiple costs that were pre-paid according to our itinerary.

Between the 4 of us, we are paying £300 a day. Tonight, we are staying in a hotel that costs 500 rupees if sharing (so we have 2 rooms) and we have to share a bathroom with maybe 40 students. Our room has 2 windows with no glass, no heating, and only 1 blanket even though it’s currently 7 degrees. This is not what we expect for £300 a day.

We have texted the company and had our guide phoned the Aarya and they are completely unresponsive. Do not book with them. I will post more reviews as our trip goes on. If they finally respond to us and the rest of the trip significantly improves, I will be more than happy to provide a revised review of our experience.

I would like to say that our tour guide has been very kind.

Edit: After only 3 hours of sleep due to the cold and excessive noise from the other guests, this morning we found out that there are rooms with private baths and hot showers for around 1000 rupees a night. This is a dishonest travel company. Not to mention that we’ve had wait in a queue to use the toilet for 20 minutes because there is only 2 toilets and 1 hot shower for around 40 guests.

Edit after our trip:

I promised to revise my review at the end of our tour and after e heard back from the tour company.

The tour company has replied to my review with lies (Trust Pilot, I am more than happy to show emails and the WhatsApp chats that prove that they lied in their review).

After my complaint online, Binod phoned and was extremely rude to me. He called me a liar and tried to blame some mistakes on a fellow traveller (a friend who booked seperately, for a longer trip). His attitude was completely unacceptable. Any business that calls its customers liars will not succeed. He also shouted at our tour guide as a response to our complaint, which is A) unprofessional and B) whom as far as we know was very helpful and a good tour guide and this response was completely unnecessary.

The day after my call with Binod, Mr Sudharsan came to pick us up and escort us to our new hotel and took the time to speak with us. He was far nicer than Binod and eventually after a lengthy discussion, admitted the company’s mistakes. We appreciated the effort put in to have a face-to-face discussion, however, nothing happened after this discussion. Actions are required so this was a big disappointment for us.

A couple days later we went to Chitwan. Our itinerary upon arrival at Chitwan differed from our agreed itinerary over email and the itinerary Mr. Sudharsan gave us. Again, we complained and after this complaint, one of the missed items was added in last minute (we were very keen to see the baby elephants), but we didn’t get to ride in a tuk-tuk as mentioned in our meeting which was a further disappointment.

To the travel company’s credit, they did offer us a free cultural meal on our last day as an apology. This was very nice of them.

However, despite this very small token, I can not recommend this company. If you have travelled before and are comfortable with a bit of negotiation, I would suggestion organising your own trip. You will save a significant amount of money and there will be less stress.

We have spent the last 3 days organising our own travel, including hiking, city discovery and hotels and are having a better experience, with less stress and at a fraction of the cost. Nepal is a fascinating country and well worth exploring!

Edit 22 Nov - I have not lied. The tour guide told us that we spoke to Binod. If it wasn’t Binod, I apologise for using his name. However, the person we did speak to was disrespectful and rude. He should be fired for speaking to a customer so rudely. I have no revisions to make as the above are the true and accurate experiences of our trip. I don’t see how I can send photographic evidence to TrustPilot, but they have my email address from my account and I am still more than happy to send on screen shots of the WhatsApp chat where no one responds to my questions, of our pre-agreed itinerary via email and the chats where we complained that our actual trip didn’t match our pre-agreed itinerary, and also the email confirming that we would land at 9:20 when we were no picked up for 30 minutes (after we called to complain). Stop lying. There is proof that you have done wrong. If you had admitted your mistakes at the start, our holiday would have been more enjoyable. Instead we are being forced to constantly defend ourselves and have been called names and been disrespected.

November 15, 2018
Unprompted review
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Reply from Aaryatravel

Hi Kim, we have investigated every issue that you mentioned above. But we couldn't find out anything that are missing from our side except the boating charge issue. Since today is your third day of your 7 days trip in Nepal, we have strongly advised our team to assist you at every level to make your trip seamless. Regarding your issues:

1. Pickup: You had to wait 20 mins, but our driver was also waiting at the exit with placard on your name. Driver and you missed each other and you reached to parking area where you were looking for the driver. Kindly note that you had booked flight by yourself and you sent email to us at 7.34 am in the morning for change of flight on the same day you flew and we didn't check email before 9:30 am and not aware of your changed schedule.Therefore, our driver couldn't expect you to arrive early however, he had reached earlier at airport and waited you at the exit.

2.Boating Charge: Our guide didn't have instruction for the boating charge included, so he might have asked from you. Our guide did pay on your behalf after knowing that you had already paid to the company. We accept that there is miscommunication between our company and guide in this regard. We will make sure that it won't happen for the next time again. We never let our customer to pay double for the same service.

3.Hotel asked for the payment: this is totally misleading information. Hotel asked you to pay your lunch bill not the rooms bill which was not included in your package.

4.Hotel in Australian Base Camp: We had booked rooms with attached bathrooms in Dhampus but you changed your destination to Australian base camp which was not recommended by our guide if you want to have better accommodation. However, you and your team leader clearly knew that there will be basic lodges in your 2 days trekking in the mountains for one night. You have booked 2nights Temple Tree-2nights-4star standard, himalayan deurali resort-1night and 2nights in tigerland safari which are nice hotels as per our past clients review. This means that you didn't pay USD 1525 for 2 just for your mountain lodge which you said rs. 500-1000. Wait, you will be checking in those hotels today and and tomorrow.

5. Responsiveness and communication: you had yourself created a whatsapp group with our team including our operation manager on the very first day. They are in touch and have been responding to your all queries.

Therefore, I advise you to complete the trip and tell us if your total expenditure is worth it or not. However, your above feedback gives us more strength and encouragement to improve our service to our valued clients.

P.s. our operation manager will be calling you immediately and get in touch with you in order to listen your complaints and make your vacation enjoyable.
We always welcome your feedback.

Since you have already taken our services, and we have also provided complimentary services as you wanted that despite our genuine effort and no mistake at all. We would like you to review your above comments. You have already completed the trip with us successfully on 19th of November including complementary dinner provided by us on your request. Let me know if you have the same though about our services. Let me tell you that your other 2 partners who were with you throughout the trip with the same services and accommodation together are very happy with us. The gave us a wonderful feedback.

Edited on 22nd Nov:
Hi Kim, your edited above feedback completely shocked us. You must have been confused or you may be trying to mixup your past travel experience in other countries in our review. Mr. Binod is a director of our company, he never talked to you over the Phone. This is totally untrue. Furthermore, in Nepal there is no Tuk Tuk available.

We have already explained each and every issue that you raised on the first review. We have provided what we promised to you before the trip.

I kindly request you to edit your all review and write the fact. You are in more personal blame game which is 100% untrue. If you have any evidences of your accusations to us then present to us. We will take the action accordingly. But we cannot accept your false claim at any cost. You wanted some extra things free of cost from us so we provided thinking that you will write the truth. But it seems not happening. However, if you want something more extra in free of cost to speak the truth then we will provide you but you have to write the truth. Let us know when and what we should provide you since you are still in the trip in Nepal. We valued our every customers and go extra mile to satisfy them but only when customer speaks the truth.

This is our humble request to you to write the truth and don't go for the personal blame game. If you don't edit your review within a week by 29th of November then we would request Trustpilot to remove it.

We always accept our mistake if we have done that otherwise we cannot at any cost.

Namaste

Rated 5 out of 5 stars

Incredible

We stay in nepal for two week. Aarya travel has organized every aspect of our journey to the smallest details, according to our needs and making us discover the wonders of nepal. I recommend to anyone who wants to live an unforgettable experience of relying on aarya travel.

October 15, 2018
Unprompted review
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Reply from Aaryatravel

Thank you so much for your great feedback. Hope to see you again Nepal :-) Namaste

Rated 5 out of 5 stars

Thank you!

I had a lovely saying in Nepal thanks to Sudarshan in Aaraya Travel.
He guided me flawlessly through the history of his amazing country.
I would really recommend this company to anyone.

September 5, 2018
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Reply from Aaryatravel

Thank you so much Daniela.

Rated 5 out of 5 stars

perfect throughout

perfect throughout. loving and available for every need

September 5, 2018
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Reply from Aaryatravel

Thank you so much Cinzia. See you again in Nepal :-)

Rated 5 out of 5 stars

Best trip in Nepal

We planned for a trip of 12 days with 8 days of trekking up to Annapurna Base Camp. We were mainly going there for the trekking adventure and challenge but we discovered much more thanks to Aarya travel: we discovered a wonderful new culture and even more wonderful people.

We would particularly want to thank our guide Bijay and porter Sijan, who did all they could to explain what is Nepal and how Nepali people see the world. We had incredible times trekking but also chatting, launghing, playing cards and dices. We will cherish those times.

February 2, 2018
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Reply from Aaryatravel

Thank you so much Philippe and Camille for your sweet feedback. It was great serving you in Nepal :-)

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