The AA Warranty Reviews 

I didn't have AA warranty. I had a different cover, but after requesting recovery to a garage the decided to take over the repairs without ever asking and have held me and my car hostage ever since. They don't answer or respond to calls and when going through another section of the AA I still get fobbed off at every turn. These people are not fit for purpose at all and should be ashamed of themselves a total disgrace at every level. DO NOT USE THE AA at all. There are better options out there where they don't try and rip you off and steal your property. My issue has been going on since the 6th of December and we're now on the 18th and still not even close to any kind of resolution!!!!!

Cover for my car unexpectedly

Given a 3 only because I haven’t used them lol so I have no idea what they are like but I must find out if I still have it or not lol

‘WAS’ interested in buying a car from an independant dealership circa the £10.000 bracket. All their cars have initial AA warranties with the option of extending. Checking backgrounds and all matters relating to a potential purchase I won’t be buying a car from the dealership solely on their choice of warranty options. AA warranties are an exclusion policy (NOT an inclusive one). I’ve checked not only feedback reviews from this site but a host of others. The general feedback can be categorised in to the following.
1. Car dealerships - give good feedback as they take their percentage from selling the warranty.
2. Some customers leave positive feedback which isn’t relative to the product ie: the sales pitch & not making a claim on the policy.
3. The customer - there is an unacceptable percentage of feedback that relates to claim avoidance (either partial or whole) and what appears to be a faceless, corporate and concerted effort to make claims difficult & obstructive to the client. It also appears from reading and researching cases that when a car is submitted for repair, the garages and technicians used are ‘the cheapest’ the warranty providers can find (not the best qualified or approved). So basically your car could end up at some dodgy back street garage being bodged up by Mr. Scarper & crew.
So - on that amount of research and findings - an AA warranty is not something I wish to purchase - PLUS my trust in forecourts that use such warranties has drastically diminished.
Thankyou for reading my review and hope that this information informs any further decisions you make about any future purchases you make.

This is a scam company they will not pay out and cancelled my policy!! They shoukd be sent to prison. DO NOT WASTE YOUR TIME!

SR motors were very friendly and knowledgeable the third car I’ve bought from this professional company

Very friendly and helpful sales man shak at the showroom

Just taken out a 3 year warrenty with AA for my Ford kuga that cost me near on 10k, took it out as anything can go wrong with 2nd hand cars, says it covers everything apart from wear and tear, looking at the reviews on hear have I made the right decision, still in my 14 day cooling off period, have I made the right decision !!

The web site and the choices were easy to navigate.

Why is the one star reviews more than 5 star reviews and also noticed that the 5 star reviews were never about any claims but just for customer service people recevied. Makes you wonder whether the 5 star reviews were given by their own employees!!!! AA warranty like others need to start providing better service as the number of unsatisfied customer are only growing. The lame excuses provided by their bot in response is not good enough. The saying goes there is no smoke with fire. AA, COME ON start providing better service.

Purchased a vehicle with a 6 months AA warranty(£3000 claim limit) after a few months the car developed a overheating problem( diagnosed as a blown head gasket) contact the AA and submitted the garage quote, they came back saying they would only cover £1127 of the claim, the total bill was £2915.20 ( head skimming and pressure test is around £700) so that leaves £400 for labour and gaskets and consumables come on AA, wake up and stop ripping people off, still waiting for my call

AVOID AVOID AVOID. They work with a bunch of thieves called Opteven Warranty. My claim has been ongoing for 6 weeks with no end in sight. They will put up stumbling blocks and delay on purpose. DO NOT GIVE YOUR HARD EARNED MONEY AWAY. AVOID.

The Company can attempt to understand that the test of a warranty is when you come to make a claim. I have not made a claim but one whole day after buying the car that came with the warranty I get asked for a review and then reminded. It's like a waiter taking your order then immediately asking "How was your meal?".

Then when the AA consider the review, their response is corporate waffle.

I bought a Corsa from Ghost Motors, with 3 month AA warranty.
Car was diagnosed needing new timing chain and work was carried out at Northwest Performance Navigation Road, Northwich.
It took 8 months till car was returned.
Car was returned with a massive oil leak, we took it back but were told there is no leak - clearly was the case as my driveway is dissolving due to oil ingress.
Car still having a very load tapping, so we got a friend to look at it, to find the issue was not the timing chain, but 3 tappets broken and loose, we were also shown that the sump was cracked, hence the large oil leak.
This was definitely not the case prior to the 8 month saga.

Terrible warranty. Covers nothing. Wasted my time with numerous emails to them.
If you buy a car with this warranty.
Consider your car to have no warranty.

Wait for the sorry please contact support…….

I have a used car dealership in Middlesbrough. We have been using AA warranties for our cars for a little while now. Chris Whitham is a great account manager, gets things done in no time at all. Portal is easy to use and the claims payout are not too difficult to deal with and quite reasonable. Only constructive feedback I would provide is that the claims portal can do with some improvements such as easy to see what claims are open at present, and the language donest change to French mid way through the use where you then have to continually change the browser language.

‘Warranty’ would be a very loose way of describing this product. Can’t believe the AA associate their name with this as it appears to be a money making exercise at the expense of customers.

Bought car from main dealer with AA premium 12 month warranty. Electrical fault light came on after 3 weeks. Got diagnosed and sent away all relevant details which in itself is a rigmarole. Wouldnt you know the fault isn’t covered. Having read other reviews I would say save your money. Went to a main dealer as thiught the repair would be covered so left with a hefty bill.

If possible-have the garage attribute fault to a ‘listed’ component. The more specific the garage is with the fault, the AA will just say that part isn’t covered! Complete scam

The money paid to the garage was far less than the cost of the repair. Opteven refused to pay for genuine VW parts, and only paid for one hour labour, although the induced over 2 hours of labour with their requests for photos and evidence. Once the garage had been paid by the warranty, we were left with the remaining £1100. Absolute waste of time. We will definitely not renew!