The AA Warranty Reviews 

831
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and supportive staff, noting that dedicated account managers are always available to resolve queries quickly. People also appreciate the straightforward warranty and service process that provides wonderful peace of mind for vehicle owners. However, some people mentioned lengthy delays with approved service centres and difficulties getting certain complex engine repairs covered under their policy. Reviewers also highlighted frustrating communication hurdles, unhelpful customer service interactions, and disputes over whether specific mechanical failures should be included. Some consumers consistently advise caution regarding policy limitations, exclusions, and claim approvals.

What people talk about most

Warranty

Reviewers highlight positive aspects of warranty coverage, noting that it provides great peace of mind and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, highlighting straightforward processes and... See more

Customer service

Customers had positive experiences with customer service, highlighting professional and responsive support.... See more

Product

Users describe negative interactions with product quality, reporting that they purchased vehicles with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My repair was all completed through my warranty and the actual repair literally took the garage 10 minutes. The only down side was it took about 5 weeks to get to this point- when your car doesn't loc... See more

Company replied

Rated 5 out of 5 stars

We’ve been using AA Warranty for our car sales and have had a really positive experience so far. Claims have been handled smoothly and the process is straightforward for both us and our customers. Ant... See more

Company replied

Rated 5 out of 5 stars

Tricked thinking that extended warranty for a van will have free road side assistance attached. Commercial vehicles do not get that. And they tell you that after only the purchase :) What are the... See more

Company replied

Rated 5 out of 5 stars

We’re a dealer group (Nearly New Car Sales) with Anthony Wood as our account manager. We have been impressed with how well the AA respond to our Customer’s warranty claims and the fairness provided fo... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

We're the UK's number 1 motoring organisation, providing vehicle warranties for customers for over 10 years. Through our various warranties you can get peace of mind against expensive repair bills whether you just need to cover the essentials or are looking for something a little more comprehensive . In addition, there is no limit to the number of claims you can make, you’ll have access to a nationwide approved repair network and access to AA Breakdown cover. T&C’s apply. https://www.theaa.com/cars/warranty/free-cover Our aim is to ensure you have the help and support you need at every stage of your driving life so do contact us if you would like to find out more. https://www.theaa.com/cars/warranty


Contact info

4.1

Great

TrustScore 4 out of 5

831 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(831)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ease of use

Ease of use , friendly staff

April 30, 2025
The AA Warranty logo

Reply from The AA Warranty

Hi Wayne, Thank you for taking the time to leave us a great review. AA Warranty.

Rated 5 out of 5 stars

Easy process Settled in days

Excellent service had issue with my car I had to use a specialist local to me on the same day of issue i phoned aa warranty as I already paid for the garage to fix the car.very easy process receipt invoice emailed to the claims department 24 hours my claim was delt with 4 working days I was reburst the funds.excellet service easy to put a claim through.5*

April 24, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Nigel, It is great to read such positive feedback and we are pleased that you have had a good experience with us! We will certainly pass your comments on to the team. Thanks, AA Warranty.

Rated 5 out of 5 stars

Great service

I’ve used it twice now and it has been quick and efficient both times, nice to get some customer service for once. The garage have been great as well

May 1, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Rob, Thanks for taking the time to leave feedback, we are pleased to hear that you are happy and that the claim was processed quickly. Thanks, AA Warranty.

Rated 5 out of 5 stars

Excellent very straightforward thank you

Excellent very straightforward thank you

April 30, 2025
The AA Warranty logo

Reply from The AA Warranty

Hi David, Thanks for getting in touch. We're really pleased to hear that you are happy with the service you have received. Thanks, AA Warranty.

Rated 5 out of 5 stars

First class service throughout

The communication was first class as was the ease of agreeing a repairer and the speed of repair. I paid for the repair and the reimbursement was full and speedy.
Mnay Thanks Roger

April 17, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Roger, It is great to read such positive feedback and we are pleased that you have had a good experience with us! We will certainly pass your comments on to the team. Thanks, AA Warranty.

Rated 5 out of 5 stars

With any warranty you can never be sure…

With any warranty you can never be sure whether the issue you have will be covered. After a initial phone call with Opteven I was sent a list of local garages which are authorised to carry out repairs. I visited Fox Landrovers who within 15 minutes had submitted a claim form to Opteven for the repair, after about two hours I’d received confirmation that the claim had been accepted and booked in with the said garage.

April 8, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hello, Thanks for taking the time to leave feedback, we are pleased to hear that you are happy and that the claim was processed quickly. Thanks, AA Warranty.

Rated 5 out of 5 stars

Very happy my payment was 96 for plus…

Very happy my payment was 96 for plus the droped to 76 buy the end of the call and claimed on 2 turbos and a coil effortless

March 17, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Kieran, Thank you for taking the time to leave us a great review. AA Warranty.

Rated 5 out of 5 stars

I wasn't sure if my car problem was…

I wasn't sure if my car problem was covered but very helpful person reassured me it was. They dealt with the garage and kept me informed. Would recommend AA warranty as my car problem arose 1 month after garage warranty expired.

April 16, 2024
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hello, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty.

Rated 5 out of 5 stars

AA warranty gets A+ grade.

Purchased a Protect Plus 36 month policy with AA. I have had to use the policy twice so far. Once for a NOX sensor and then again for a broken coil spring. Both times it has been effortless to claim with OEM parts and all labour / diagnosis approved for payment. If you use an approved AA repairer you don't even have to pay out and claim back as AA pay the mechanic direct. Best warranty I could find.

April 8, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Jonny, Thank you for taking the time to leave a review based on your experience with AA Warranty. It is great to hear you are so pleased with the service you have received. We will ensure all your comments are passed over to the team! Thanks, AA Warranty.

Rated 5 out of 5 stars

Needed 2 wheel bearings so I emailed…

Needed 2 wheel bearings so I emailed the quote from garage and next day was approved so I emailed the receipt and claim was paid 2 days later. Great experience.

April 4, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Alan, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty.

Rated 5 out of 5 stars

Fast and easy process

From going on the website I noticed my local garage was an approved repairer
On going to this garage the process was easy as they got authorities to repair the car
The whole process took 48 hours
I could not be more impressed with everything

April 1, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi James, It is great to read such positive feedback and we are pleased that you have had a good experience with us! We will certainly pass your comments on to the team. Thanks, AA Warranty.

Rated 5 out of 5 stars

Great Service

I had to make a claim, and the claims procedure was explained to me clearly. repair was sorted quick and didn't have to pay up front, opteven sorted it out with the garage. Professional service.

March 26, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Nadeem, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty.

Rated 5 out of 5 stars

You are able to select the garage of your choice to diagnose the fault and submit a quote for repair costs

Able to phone the company who directed me through the process of submitting a claim for repair. I was able to use a local garage they diagnosed and submitted a quote via email to Opteven. This was approved by them the same day and repair was made.

April 3, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Stephen, Thanks for taking the time to leave feedback, we are pleased to hear that you are happy and that the claim was processed quickly. Thanks, AA Warranty.

Rated 5 out of 5 stars

Great experience

Great experience

April 1, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hello, Thank you for taking the time to leave us a great review. AA Warranty.

Rated 5 out of 5 stars

Faulty oxygen sensor

Booked my car in with suspected
faulty oxygen sensor, the garage diagnosed the car after I told them the symptoms and told me i was correct and within a few hours the repair was authorised, once the part was delivered they got on it straight away, unfortunately my wheel was damaged in the process but they rectified the problem and refurbished my wheel so all good, would 100% use again

March 26, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi David, Thank you for taking the time to provide us with your feedback. It is great to hear that you have had a good experience with AA Warranty and we hope that this continues! Thanks, AA Warranty.

Rated 5 out of 5 stars

Very helpful and polite

Very helpful and polite, answered all the relevant information that I required.

April 2, 2025
Unprompted review
The AA Warranty logo

Reply from The AA Warranty

Hi Christopher, Thanks for getting in touch. We're really pleased to hear that you are happy with the service you have received. Thanks, AA Warranty.

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