abbastands.co.uk Reviews 

128
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Very quick delivery of adapters. Ordered on a Sunday evening, despatched early on Monday morning, received at 12.30pm on the Tuesday.

Rated 5 out of 5 stars

Bought a skylift and then an extra fittings kit a few weeks later. I can honestly say this company can teach the world a thing or two about customer service, communication and just doing the job right... See more

Rated 5 out of 5 stars

For years I have used paddock stands to work on my bikes but due to two shoulder injuries this was proving problematic. Decided to purchase an Abba Skylift with fitting kits for my two bikes. Absolute... See more

Rated 5 out of 5 stars

I recently purchased the Abba stand for my 2020 Kawasaki Versys 650. I just wanted to say thank you for making life much easier for me to raise my bike off the ground and move around the garage.... See more

Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

We are a specialist engineering company based in Essex, England manufacturing our own range of Stands, Lifts, Tools and other quality motorcycle workshop equipment. We have been in operation for over 30 years and have established ourselves as one of the UK's leading motorcycle workshop equipment manufacturers and suppliers. Our extensive product range of unique patented designs continues to grow year on year, all backed up by a full guarantee and our highly regarded customer service. We sell to 1000's of customers worldwide including our International distributors, UK Police Forces, Motorcycle manufacturers, dealers, MOT testing stations and the British Superbike Championship.


Contact info

4.9

Excellent

TrustScore 5 out of 5

128 reviews

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4.9

All reviews

(128)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly efficient service

Friendly efficient service! Knew 1 adapter was out of stock when I collected the technicians kit,Sent to me when they said they would. 1 spindle adapter packed wrong in kit,Sent correct one with adapter, even Sent a postage paid jiffy bag to send incorrect one back. Many thanks!

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Top notch UK company - highly recommended.

Bought a Skylift direct from Abba and have excellent service and support. A few minor issues that have been resolved very quickly with replacement parts sent overnight. They respond to emails promptly and you can even call them - not a common thing these days! The lift itself is very good, lifts my KTM with ease and suits a smaller garage. Overall highly recommended.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Abba Superbike stand adaptors

I needed Abba Superbike stand adaptors for my Triumph Tiger Sport 660. They arrived and I tried them on Friday but one was a very tight fit. After a quick phone call to Abba they said they would modify a replacement on the lathe. That FOC replacement arrived two working days later and fits perfect. Great service 😀

April 5, 2024
Unprompted review
Rated 3 out of 5 stars

Not the best quality

*EDIT* Further to my review, Abba have contacted me and resolved all mentioned below without issue. I would recommend them and do believe from their response they take defects in their products seriously. Thank you Abba.

I purchased the Abba Superbike Stand and rear lift kit. Also ordered the platform. Ordered one day and delivered the next.
The concept of the kit is brilliant but i think Abba needs to work on their quality control. No issue with the stand but the quality of the platform is very poor! Marks all over it and the board itself is grey in colour but when they have cut the board there's lots of rough edges and chips on the edge that are white! It looks used!
Also realised i couldn't use the rear lift kit without the add on support.
So i ordered this, didn't get a confirmation of my order from Abba, tried to call to confirm they had my order, no reply on the phone and no reply to my email?
Received a dispatch notice yesterday but no tracking details?
Overall it hasn't been the best experience and the quality isn't great!

April 8, 2024
Unprompted review
abbastands.co.uk logo

Reply from abbastands.co.uk

Hi Lee, thank you for editing your review. We are sorry about the initial issues you had with the item but are glad to hear you are now satisfied with our response & solution. We look forward to your custom again in the future.

Rated 5 out of 5 stars

Great stand

Great stand, bought it at motorcycle show, I stupidly lost one of the adapters, contacted abbastands who were extremely helpful and enabled me to purchase one single adapter.
I should have bought this stand years ago as it’s easy to use and very stable .

April 5, 2024
Unprompted review
Rated 2 out of 5 stars

First time and very expensive order…

First time and very expensive order from Abbastands. Only 2 parcels arrived yesterday should have been 3 , no mention of a missing parcel. Called them first thing today and they told me the missing parcel will be delivered tomorrow.

April 4, 2024
Unprompted review
abbastands.co.uk logo

Reply from abbastands.co.uk

Hi Harry, we have just noticed and are very disappointed to read the 2-star review you left with us.

All your packages were dispatched from our warehouse the very next working day after your order. An email confirmation was sent to you. Obviously, once the packages have left us and are in the hands of our couriers (in this case DHL) they are no longer within our control. We apologise that one parcel took an extra day to arrive however we feel it is extremely unfair to issue our company a 2 – star review on this basis. When you phoned for an update regarding the parcel, our sales team answered straight away and were able to give you all the information required.

We find it difficult to see how we have done anything wrong worthy of a 2 star review? Over the years we have used virtually all major courier companies: DPD, UPS, Parcel force, Hermes, City Link, Fedex to name just some. There is not one company we have ever used that has not had delays or missed deliveries at one time or another. It is difficult to see what more we can do? We took a look at your other Trustpilot reviews and we noticed you didn’t leave DHL a review? Which was the actual company responsible for the delay.

May we also make clear that you are in a rural area of Scotland over 400 miles away from us, all parcels were delivered within 48 hours and you paid no charge (free delivery) for this service.

Rated 5 out of 5 stars

Quality company

The main reason for my purchase is my age and associated physical limitations, particularly working at a low level.

i have now removed and serviced the rear brake caliper on my Suzuki Vstrom whilst sat on a stool and what a difference - I could actually walk afterwards. I was also able to thoroughly clean underneath which I have not been able to do for a long time.

The quality of the product, packaging and customer service is absolutely first class. The product is in 3 packages and only 2 arrived. Once reported, the sales assistant quickly found out what had happened and I received the 3rd package the next day (DHL problem).

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent tool and craftsmanship

I originally was looking at an imported platform from a local discount store. However, having a small garage, a platform would be a nuisance. Also, I was concerned about quality, safety and cost. After much deliberation and research, I finally purchased the ABBA Skylift. It met my criteria of quality, safety and cost.

The big box arrived at our home in Alberta, Canada rather quickly. Inside the box were smaller ones. Every item was wrapped in plastic and with a blue mesh. The packaging spoke of quality. The very items themselves are quality. Even the instructions are easy to understand. I put it together, taking my time. My wife came to help me get the ABBA Skylift attached to the 2018 BMW R1200RT. We had zero issues. Before lifting the bike, I went over everything. I started the horizontal lift, and was thrilled. It actually works lol. I also moved it around the garage and parked it in the horizontal position against the wall. Never felt nervous moving it around. Total confidence to leave it off the ground. I have not tried the wheelie or stoppie positions yet, as my tank is rather full. But I will be working off the stand on my days off (valve check, oil change, brake fluid renew and replace fork seals). Way better than working on the ground.

If you have a smaller garage (or a big one) take the plunge and buy the Skylift.

March 20, 2024
Unprompted review
Rated 4 out of 5 stars

Skylift doesn’t fit BMW K bikes.

Bought a skylift, used it once, purchased a K1300R as my new bike but there’s no kit to use it on the BMW K bikes.
Check that you can get the kit/adaptors to fit your bike before buying one of these or changing bikes as they don’t fit all bikes.

February 29, 2024
Unprompted review
Rated 4 out of 5 stars

after sales service need improving but the stand 4/5

It could off been easyer asked for a copy off the instructions for Technicians fitting kit and would not help, but in the end got the help need after bad review, now I have the instructions the stand is fixed the abba stand and work fine now, thank you

February 25, 2024
Unprompted review
abbastands.co.uk logo

Reply from abbastands.co.uk

Hi Steven, We're very disappointed to read your review. Upon reading the correspondence you have had with our sales team, perhaps there has been a miscommunication? They mentioned in their reply that there are various versions of the Technicians kit. As you did not purchase the kit directly from us we have no way of referencing this. If you could please email us a photo of the kit you have we'd be more than happy to provide you with the correct information/instructions.

With regards to the stand not feeling safe, you didn't mention which stand you have however if the bike moves around a lot as you say this can only be down to the incorrect fitting kit or incorrect fitment. We can assure you that our Superbike Stand & Sky Lift (both the products that use fitting kits) are extremely stable and secure.

We look forward to hearing from you again and to hopefully resolve these issues.
Regards, abba

Rated 1 out of 5 stars

A time consuming pain to use

Honestly not sure how this product is so widely recommended, the lift may be great but I bought the basic stand that costs around £100 for my Honda cb650r, the first time I used it, it took literally around 25 minutes to get it fixed it place correctly. I thought maybe this was just down to me not getting the "technique" quite right since it was the first time using it but no every subsequent attempt at getting it in place and correctly tightened is the same.....20-30 minutes every time.

Not completely convinced I don't have a faulty unit but I doubt it since it does actually lock on eventually, it's just so finicky to tighten. The tightening mechanism is coated in grease which I assume it needs but when twisting it to tighten it just pushes the frame of the stand further out rather than tightening it to the bike, I have to use my knee to keep one side attached to the nut on one side of the bike whilst bending over the seat and holding the other side in position while trying to tighten it, repeatedly twisting in one way then the other back and forth until it will finally lock, this process can take up to 30 minutes which definitely isn't doing my back any good.

The process is so long that when it's finally done I've lost all motivation to actually do the maintenance on my bike.

Was torn between giving it one star or two since when you do finally get it locked on its pretty secure and easy to use but remembered the frustration I feel every time I use it plus all the time it wastes in what should be a simple 2 minute job.

February 25, 2024
Unprompted review
abbastands.co.uk logo

Reply from abbastands.co.uk

Hi David, we are very disappointed to read your 1 star review. Did you first contact our technical department to assist you with any issues you are having? We can assure you that it only takes a minute or two at the most to fit the Superbike Stand. Nowhere near the 20-30 minutes you mentioned. We have several of our own instructional videos on the website showing how to operate the stand, furthermore there are around 20-30 more videos on youtube all from customers using the stand without issue and fitting in only a few minutes.
When you mention tightening the stand pushes the frame of the stand out - this is completely normal and what the stand is supposed to do. We would strongly encourage you to contact our technical department by either phone or email and we can assist you with fitting the stand to your machine & hopefully you will reconsider your 1 star review. We have sold thousands of Superbike Stands to CB650R owners without issue. We can assure you 100% the stand fits quickly and securely. We are here and willing to help. Hope to hear from you soon.

Rated 4 out of 5 stars

To be honest was expecting it to be…

ABBA Skylift , To be honest was expecting it to be great with all the positive reviews .
Unfortunately arrived with part missing, although Demon tweeks and abba sorted immediately,
Now the hydraulic ram is leaking( common apparently ) , it’s not even lifted a bike yet , let’s see how quickly this is resolved?
Not overly confident in its quality!
Beginning to think another ramp would have been a better purchase .
Time will tell , hopefully ABBA will come good and sort , and I can give 5 stars , it’s not even a week old 🤷‍♂️
Update ..
ABBA originally were going to send me a seal kit to replace myself🤦‍♂️! ( pretty poor given it’s a week old ).
However now sending a complete ram , so issue now fixed hopefully
Customer service seems a bit hit and miss .
Ram no2 also leaking !!
Really really disappointed with this product
Update - in the end I replaced the seal , this has sorted issue
However now the paint is chipping of all over the upright , not rubbing of but coming of in big chunks , the paint has clearly not bonded to metal underneath.
I can chip it all of with my thumbnail , as I said quality is very very poor
I’d accept paint coming of due to rollers rubbing on upright , that’s normal , but this is massive chunks all over .
ABBA sending replacement, so can’t really complain , guess I just got a Friday afternoon job .

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Products are outstanding and should any problems arise the customer service is second to none. Highly recommended

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great equipment AND after service

I have had the Abba Skylift for several years and found it incredibly useful for all the bikes I've had (and several I have now!). The flexibility of the different fitting kits is great. Friends who've seen it ask to borrow it.

However companies can also be judged by their after sales. Having inadvertently let some chemicals sit on one of the legs, the castor corroded to the point of locking solid. A quick phone call (answered in 3 rings) to the team and for a very reasonable charge, a replacement was sent out and delivered the next morning. Job's a good un!

Highy recommend this company and their products.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service and customer experience

So far the customer experience from ordering to receipt of the stand has been superb. I haven't yet used the stand but I have checked the box and contents, read the instructions and watched a video of someone using the stand on my bike model. I don't anticipate any problems. I wish I hadn't wasted my money on a rear paddock stand which so far has been a bit of a scary experience. Hence the ABBA stand now

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Abba Skylift, support and sales

I had bought my abba skylift through demon tweets but my accessories through Abba. I had a ram issue that they replaced without any quibble and then later through my own bfault I damaged a wheel. I put in an inquiry about a replacement wheel and the contacted me on the Monday with a replacement cost, which was very reasonable. I have also put in a few technical inquiries over the last 6 months and always had an answer. Great product backed up by an even better service. Well done Abba crew.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great product, excellent customer service!

First of all I was very hand fisted with a bolt and managed to cross thread it. I spoke to Abbastands at 1000am, they sent me out a replacement for free first class post with the promise that if that didn't work they would do everything they could to sort the problem out. It arrived the next morning and resolved my mistake. The stand itself is brilliant, well made, solid and easy to use. I cannot fault it. The customer service is also hard to fault. Top marks!

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

ABBA Skylift

Fantastic piece of equipment, wanted to see if I could use it on my Royal Enfields and it fits. Very very happy with the Skylift. Fantastic team and very helpful, delivery was next day and great quality.

November 14, 2023
Unprompted review

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