Abbey Carpets Reviews 

586
TrustScore 3 out of 5

2.9

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Rated 4 out of 5 stars

Great product ( wide brass carpet threshold strips ) - hard to find, but Abbey does them, and at a reasonable price. Well-packaged in a sturdy cardboard tube. However, uses MyHermes couri... See more

Rated 2 out of 5 stars

We have purchased an Alexander Smith carpet, SKU ABB140 Sparkling Cider. This is a loop carpet. We will be seeking a replacement as the loops frequently are pulled out by our THIRD vacuum. the strand... See more

Company replied

Rated 1 out of 5 stars

Having bought the best quality underlay at top price. The items I received were DAMAGED.. The fitters were booked, so I had no choice to use the damaged goods. Very disappointed with the damage mat... See more

Rated 1 out of 5 stars

Poor workmanship, inferior products,if this is what you want go here!

Company replied

Company details

  1. Interior Designer
  2. Flooring Contractor
  3. Tool Store

Information provided by various external sources

We are a long established carpet and flooring shop based in Southend on sea Essex we supply and fit carpets and flooring across Essex. We supply a full range of carpets , rugs Karndean Flooring as well as underlays rugs and fitting tools to customers all over the UK


Contact info

2.9

Average

TrustScore 3 out of 5

586 reviews

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2.9

All reviews

(586)

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Rated 3 out of 5 stars

gud bt 2 dear!!

The delivery was quite quick,well packed,right stuff,but sadly it was considerably dearer than local carpet warehouse. Bit of a let down really!!!

May 6, 2014
Unprompted review
Rated 4 out of 5 stars

incorrect items delivered but good customer service

Ordered items online, the goods were delivered the following days as promised. Unfortunately, an item item was delivered. I called up to query and I received an apology. I was given the option for re-delivery or refund. As I needed the item for that day I opted for the refund. This was processed without any fuss. I would like to thank Rachel for her great customer service. This was all resolved with minimum fuss. I look foraward to ordering from you in the future.

April 3, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient service!

Easy ordering, receive confirmation and updates when items despatched. Very efficient service and happy with order as description on site enabled me to identify and order exactly what I needed. I would recommend Abbey Carpets

March 24, 2014
Unprompted review
Rated 5 out of 5 stars

Bathroom Comfort

The thickness of the pile on this washable bathroom carpet has decreased quite a lot since I last bought it about 5 years ago. Nonetheless it is probably the best on the market. Abbey Carpets provided a very good service at an acceptable price.

March 22, 2014
Unprompted review
Rated 5 out of 5 stars

Quick and hassle free

My son will be thrilled when he opens his present on his birthday the race track floor mat looks great. Although I'm not sure how fluffy it is will be good for driving cars on, but it's great quality. My order arrived quickly, in fact quicker then I had thought it would. So I'm very happy to recommend this company.

March 19, 2014
Unprompted review
Rated 5 out of 5 stars

Online ordering with personal communication .... Kept me informed all the way!

I wanted a branded product so knew what I was getting, the price was competitive and the communication process, from order placement to delivery was seamless with regular dialogue via personal e-mail, supplementing the automated order and despatch confirmations. There really is an opportunity for personal online customer service, this experience proves it! Thank you to Scott and the team at Abbey Carpets.

March 17, 2014
Unprompted review

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