Abbey Carpets Reviews 

586
TrustScore 3 out of 5

2.9

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Rated 4 out of 5 stars

Great product ( wide brass carpet threshold strips ) - hard to find, but Abbey does them, and at a reasonable price. Well-packaged in a sturdy cardboard tube. However, uses MyHermes couri... See more

Rated 2 out of 5 stars

We have purchased an Alexander Smith carpet, SKU ABB140 Sparkling Cider. This is a loop carpet. We will be seeking a replacement as the loops frequently are pulled out by our THIRD vacuum. the strand... See more

Company replied

Rated 1 out of 5 stars

Having bought the best quality underlay at top price. The items I received were DAMAGED.. The fitters were booked, so I had no choice to use the damaged goods. Very disappointed with the damage mat... See more

Rated 1 out of 5 stars

Poor workmanship, inferior products,if this is what you want go here!

Company replied

Company details

  1. Interior Designer
  2. Flooring Contractor
  3. Tool Store

Information provided by various external sources

We are a long established carpet and flooring shop based in Southend on sea Essex we supply and fit carpets and flooring across Essex. We supply a full range of carpets , rugs Karndean Flooring as well as underlays rugs and fitting tools to customers all over the UK


Contact info

2.9

Average

TrustScore 3 out of 5

586 reviews

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2.9

All reviews

(586)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Red Spider shaggy rug

I found what I wanted at Abbey Carpets.

It is Just the right colour, size and everything I wanted!

Great Service Abbey!

Will use again.

Jan Southport

November 19, 2015
Unprompted review
Rated 5 out of 5 stars

12 sheet hardboard flooring

Good comparable price to other providers. Arrived within the time stated. Good quality board. A Suggestion would be to protect the corners better, they were slightly damaged but whether this was down to the courier who knows. Although the damage was so little that it did not affect my task.
Would certainly recommend.

November 16, 2015
Unprompted review
Rated 4 out of 5 stars

Bathroom carpet

Carpet was delivered within 24 hours but unfortunately was the wrong length. I rang the shop and the guy replaced it immediately.

November 5, 2015
Unprompted review
Rated 5 out of 5 stars

Second time around

I fitted abbey bathroom carpet in my two bathrooms some time ago, following recent modification to one bathroom it was necessary to fit new carpet. I had no second thoughts about obtaining the replacement from Abbey carpets. I'm very pleased with the quality and durability of their product.

October 29, 2015
Unprompted review
Rated 5 out of 5 stars

Bathroom carpet

Hi, I m really happy with my carpet. Perfect quality, exactly what I expected to get! Many thanks.

October 28, 2015
Unprompted review
Rated 5 out of 5 stars

A satisfied repeat customer

Was previously so impressed by the quality of my selected product and the service provided that I ordered again for a further project.
Have another one coming up again next year so will also be using Abbey Carpets products for that.

October 19, 2015
Unprompted review
Rated 5 out of 5 stars

what a super fast efficient service.

As a first time buyer the process was very smooth, I made a mistake while ordering online so rang the company. Solved in seconds and they rang me back to ensure all was okay. The carpet is excellent, I would recommend Abbey carpets to anyone.

September 2, 2015
Unprompted review
Rated 5 out of 5 stars

Online purchase of Karndean Care Kit

Very quick delivery of kit. There was a problem with one of the items which was swiftly sorted and replaced.
Faultless service.
Shame they do not come to CM postcodes for fitting services as would definitely use them.

September 1, 2015
Unprompted review
Rated 1 out of 5 stars

POOR CARPET INSTALL

Don’t use this company to install your carpets! From my experience the install was to a very poor standard. They did return a few times after the initial install but I had to hide problem areas with wooded edging myself. After just two years of the carpet being down the edges are starting to fray (loop pile carpet) were it was installed badly. Also after they have your money they are very rude and unhelpful.

August 28, 2015
Unprompted review
Rated 2 out of 5 stars

Advertise discontinued products for sale

Since you emailed me to ask for my feedback...

I ordered a box of floor tiles from Abbey Carpets, but it turns out they do not stock the items, and have no way of getting them.

Really quite annoying and shoddy control of product lines.

They were quick to refund though, for which I am grateful.

August 15, 2015
Unprompted review
Rated 5 out of 5 stars

Great company

Have been looking for a rug in particular colours for months, saw the rug somewhere else for double the price so did a bit of online research and found Abbey Carpets. The prices are amazing and after placing my order the rug arrived in two days so have to say I am very impressed with this company and wouldn't hesitate to use them again.

August 6, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent value for money.

Very easy ordering on-line and great to get delivery included. It would have been better to be able to track the delivery through the courier, to more easily ensure someone was there to accept delivery.

July 20, 2015
Unprompted review

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