Abbey Carpets Reviews 

586
TrustScore 3 out of 5

2.9

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Rated 4 out of 5 stars

Great product ( wide brass carpet threshold strips ) - hard to find, but Abbey does them, and at a reasonable price. Well-packaged in a sturdy cardboard tube. However, uses MyHermes couri... See more

Rated 2 out of 5 stars

We have purchased an Alexander Smith carpet, SKU ABB140 Sparkling Cider. This is a loop carpet. We will be seeking a replacement as the loops frequently are pulled out by our THIRD vacuum. the strand... See more

Company replied

Rated 1 out of 5 stars

Having bought the best quality underlay at top price. The items I received were DAMAGED.. The fitters were booked, so I had no choice to use the damaged goods. Very disappointed with the damage mat... See more

Rated 1 out of 5 stars

Poor workmanship, inferior products,if this is what you want go here!

Company replied

Company details

  1. Interior Designer
  2. Flooring Contractor
  3. Tool Store

Information provided by various external sources

We are a long established carpet and flooring shop based in Southend on sea Essex we supply and fit carpets and flooring across Essex. We supply a full range of carpets , rugs Karndean Flooring as well as underlays rugs and fitting tools to customers all over the UK


Contact info

2.9

Average

TrustScore 3 out of 5

586 reviews

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2.9

All reviews

(586)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

Bathroom carpet

Bathroom carpet was delivered promptly but we were disappointed with the quality of the product. Inferior to that previously purchased from the same company.

March 11, 2015
Unprompted review
Rated 4 out of 5 stars

Good price - good quality

I found this carpet online and it seemed to be the only one that came in width of 2 metres. Perfect for what we need. Thank you - very impressed.

March 1, 2015
Unprompted review
Rated 5 out of 5 stars

Job Done

Hi i looked online found your co ordered what i wanted three or four days later it was delivered.
Great stuff.

BJ

February 20, 2015
Unprompted review
Rated 4 out of 5 stars

carpet protector

purchased carpet protector,good price,quick delivery,only problem protector does move about a bit when walked on,but that does seem a problem with all of them,other than that,all good

February 5, 2015
Unprompted review
Rated 5 out of 5 stars

I thought your prompt delivery was very good.

Since most people now prefer not to have carpet in the bathroom I found it difficult to get it locally and particularly the shade hence going on the internet. I have now had this carpet fitted and I am very pleased with it. It has given enhancement to an old bathroom. I was very glad you were able to help. Many thanks.

February 2, 2015
Unprompted review
Rated 5 out of 5 stars

Recommended

Found the item I needed easily on website, promptly dispatched and delivered, and exactly to specification.

January 21, 2015
Unprompted review
Rated 2 out of 5 stars

Not received yet, despite being told rug would be delivered today

I ordered a rug over a week ago and requested a Thursday or Friday delivery. I received confirmation that it would be despatched on Wednesday. It wasn't it was despatched on Thursday. I emailed on multiple occasions to check that it was being delivered today and received confirmation that it was out for delivery and would arrive any time between 8am and 6pm. After waiting until 3pm I checked the consignment number myself to find out it was not being delivered until Monday (a day that I am at work all day). After ringing the shop and the delivery company I found out that the delivery company had been given an incorrect postcode, I supplied them with the correct one! I was told by Abbey Carpets that the rug company, Flair Rugs had given the wrong postcode. Now I don't know whose fault it was but it wasn't mine and I still don't have my rug so at the moment I'm not overly impressed. The man on the phone at Abbey Carpets did all he could to find out what had gone wrong and was very polite but I can only go by my experience so far and if the order was despatched on Wednesday as I was promised then even with this mistake I still would have received my rug today, in time for me to buy paint to match and decorate this weekend.

January 16, 2015
Unprompted review
Rated 4 out of 5 stars

Purchase of bathroom carpet

Quick delivery, reasonable price and good quality. Only drawback message saying site insecure came up when trying to make payment and phoned in order instead.

December 25, 2014
Unprompted review
Rated 4 out of 5 stars

Good service

Ordered on-line in the run-up to Christmas, phoned after ordering and received a helpful "it has been despatched & here is the tracking number"

December 24, 2014
Unprompted review
Rated 5 out of 5 stars

Abbey Carpets - definitely a recommend

This is the second time I've used Abbey Carpets to buy carpet. I was happy with both purchases. I found them with an internet search. The website is well designed; the range of stock is excellent; the prices are competitive; delivery is speedy; and service is very good. The first time I requested and was sent a free sample by post, which was very useful. (The second purchase was of the same material). On the second occasion Abbey were having problems with their courier service who had put a limit on the size of carpet they were ready to deliver. This meant that my second order had to be made into two lots (delivered at the same time), but this was not in the event a problem.

December 18, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

Lovely rug. Good price. Next day delivery. Quick and efficient. Would highly recommend! Would buy from here again. Already recommended to friends and family!

December 9, 2014
Unprompted review
Rated 5 out of 5 stars

bathroom carpet

ordering and delivery was easy and carpet delivered within 48 hours free of charge. Carpet good quality and what I had been looking for a long time.

December 6, 2014
Unprompted review

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