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Focus mi ha informato e accompagnato in questi anni come un vero amico pieno di conoscenza e saggezza.
Easy process and quick response on the digital products. I only wish all Italian magazines could have been available, unfortunately this is not the case. Overall great experience!
After subscribing to CASABELLA, it was CHAOS. They never arrived on time, delays of months. In the end, I didn't receive all the editions of the annual subscription, the response to emails was vague... See more
Company replied
Company details
About Abbonamenti.it
Written by the company
Abbonamenti.it è il sito leader in Italia nella vendita di abbonamenti.
Nel suo catalogo sono presenti oltre 200 riviste tra le più diffuse e qualificate, pubblicate dai più importanti gruppi editoriali italiani, tra cui Mondadori Media, Condé Nast, Hearst Magazines Italia, Panini...
Abbonamenti.it offre soluzioni su misura per ogni interesse, dal lifestyle alla cultura, dallo sport alla tecnologia.
Troverai inoltre anche opportunità uniche di abbonarti a diversi prodotti e servizi selezionati.
Potrai inoltre controllare lo stato dei tuoi abbonamenti dalla tua area riservata, dove potrai anche modificare il tuo indirizzo o rinnovare con un click il tuo abbonamento.
Visita il sito per rimanere aggiornato sulle ultime offerte e non perdere l'opportunità di risparmiare sui tuoi prodotti preferiti!
Per qualsiasi chiarimento o informazione, è possibile contattare il servizio clienti ai riferimenti indicati alla pagina www.abbonamenti.it/contatti.
Per una migliore assistenza, ti invitiamo a contattare i recapiti indicati per il prodotto che hai acquistato.
Le richieste vengono evase mediamente entro 2 giorni lavorativi.
Troverai inoltre anche opportunità uniche di abbonarti a diversi prodotti e servizi selezionati.
Potrai inoltre controllare lo stato dei tuoi abbonamenti dalla tua area riservata, dove potrai anche modificare il tuo indirizzo o rinnovare con un click il tuo abbonamento.
Visita il sito per rimanere aggiornato sulle ultime offerte e non perdere l'opportunità di risparmiare sui tuoi prodotti preferiti!
Per qualsiasi chiarimento o informazione, è possibile contattare il servizio clienti ai riferimenti indicati alla pagina www.abbonamenti.it/contatti.
Per una migliore assistenza, ti invitiamo a contattare i recapiti indicati per il prodotto che hai acquistato.
Le richieste vengono evase mediamente entro 2 giorni lavorativi.
Contact info
Italy
- www.abbonamenti.it
4.0
Great
5K reviews
Replied to 86% of negative reviews
Typically replies within 24 hours
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Rigida la procedura on line di RINNOVO
Non fluido e troppo rigida la procedura on line utilizzata per il RINNOVO. In occasione di Cambio Regalo e Cambio Pagatore.
July 23, 2024
L'amico Focus mi ha informato e accompagnato in…
Focus mi ha informato e accompagnato in questi anni come un vero amico pieno di conoscenza e saggezza.
September 10, 2024
Após subscrever a CASABELLA
After subscribing to CASABELLA, it was CHAOS.
They never arrived on time, delays of months. In the end, I didn't receive all the editions of the annual subscription, the response to emails was vague and they NEVER resolved the situation. Subscription ended in March and issues from June, December, January, March and April were missing. They never arrived. In emails, they were just looking for a way not to respond to the subject with fromalisms and unfounded excuses.
Never more.
May 16, 2024
Unprompted review
Reply from Abbonamenti.it
Dear Customer,
We are sincerely sorry for the negative experience you had with your CASABELLA subscription. We are keen to ensure that all our magazines are prepared promptly for shipping, however delivery abroad may take longer than delivery to Italy. Keep in mind that in the last year the publication date of the magazine has been postponed several times and consequently also the shipping of the issue to subscribers, this could be one of the reasons for the delays.
Furthermore, we would like to inform you that the digital version of the magazine is also included with the CASABELLA subscription, accessible from the day it is released on newsstands. This could be a convenient option for you while you wait for the missing numbers to be delivered.
Our customer service has already taken care of your report and will contact you as soon as possible to provide you with all the necessary clarifications and resolve the situation in the best possible way.
We thank you for your patience and understanding.
Kind regards from Abbonamenti.it
Sempre tempestivi ed efficienti
December 20, 2023
FANTASTICI VERAMENTE
FANTASTICI VERAMENTE ! ! !
OTTIMO PERSONALE
TEAM IMPECCABILE
CALL CENTER
COMPETENTI
GRAZIE MILLE.
❤️❤️❤️❤️❤️❤️
November 24, 2023
Easy process
Easy process and quick response on the digital products. I only wish all Italian magazines could have been available, unfortunately this is not the case. Overall great experience!
September 26, 2023
Procedura semplice e chiara.
May 9, 2023
The world's worst customer service
On 18 and 19 December I reported that I had not received the first magazine of my annual subscription, they promised (on 20 December) that they would take action immediately and send it.
Well it hasn't arrived by today's post, nor has the December one. I have already received the January issue of other magazines.
They charge me an extra €5 a month on top of the local postage to get the magazine to England on time, but nothing, they take my money and don't even send the magazine
January 2, 2023
Unprompted review
Reply from Abbonamenti.it
Hi Kristof,
the magazines are printed close to the newsstand release, we guarantee that all issues are delivered for shipping without delay, but then they must be sorted into the distribution flows.
Subscription magazines can only be shipped in this way: due to the nature of the product (monthly or weekly delivery of a low-value product) it would not be sustainable for any publisher to use another shipping method without increasing much more than €5 the cost of the subscription compared to the price on the newsstand.
We are sorry for your disappointment, we do our best to ensure the delivery of the magazines as soon as possible: they are delivered punctually to the carrier for shipment, but sometimes there may be delays in delivery.
You will be contacted again by customer service who will give you further details.
Regards,
Abbonamenti.it
Truly disastrous experience
Ordered an annual international subscription of a weekly magazine from them three months ago, to Poland.
During this period, they managed to successfully deliver 1 (in words: ONE) issue, out of 12, over six weeks ago (and it took them over five weeks to deliver that one -- the "priority mail" they advertise on their website is in and of itself a lie and a scam).
When I requested cancellation and refund, they simply ignored my message.
I’m currently in the process of getting my money back via Mastercard chargeback service.
Regarding the reply below: no, no attempt to contact me has been made so far.
October 26, 2022
Unprompted review
Reply from Abbonamenti.it
Dear Mateusz,
our customer service will contact you as soon as possible to give you all the necessary clarifications.
Thanks and best regards,
Lo Staff di Abbonamenti.it
Facile e veloce
March 30, 2022
Facile ordine e ornamento on line…
Facile ordine e ornamento on line servizio puntuale
January 16, 2022
Facile e veloce
October 21, 2021
Una politica di marketing veramente…
Una politica di marketing veramente ingannevole!!!
È veramente vergognoso promuove il rinnovo dell’abbonamento sei mesi prima della scadenza!!!!
October 17, 2021
Reply from Abbonamenti.it
Gentile Giovanna,
le politiche di rinnovo prevedono una serie di avvisi prima della scadenza: molti abbonati apprezzano il servizio perché rinnovando prima della scadenza non perdono nemmeno un numero.
Inoltre ci preme ricordarle che anche se l'abbonamento viene rinnovato mentre c'è un abbonamento in corso, quello nuovo viene accodato evitando il pagamento di doppi numeri.
Per qualsiasi chiarimento la invitiamo a contattare il servizio clienti, qui trova tutti i riferimenti: https://www.abbonamenti.it/contatti
Saluti,
Lo Staff di Abbonamenti.it
Tutto efficiente e rapido
September 1, 2021
Chiarezza e convenienza.
August 19, 2021
Tutto bene chiari ed efficienti!
May 11, 2021
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