AB Building Products Reviews 

2,300
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often finding perfect color matches and effective solutions for their projects. Many highlight the competitive pricing and value, frequently noting that items are cheaper than elsewhere. The ordering process is described as easy and efficient, with excellent customer service that includes helpful advice and seamless order adjustments. People also appreciate the consistently fast and reliable delivery service. However, some customers also noted issues with delivery, experiencing delays or items not arriving as expected. A few people mentioned problems with external courier services, including tracking issues and incorrect information about delivery attempts, which led to project delays or even products not being received.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speedy and quick delivery... See more

Product

Consumers generally express satisfaction with the product, often highlighting its excellent quality and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and speed, with many... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Price

People report positive experiences with pricing, consistently finding products at very good or competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed a fresh tube of Stelmax 1985 rigid plastics glue. AB Building Products offered best price found & reasonable delivery cost. Delivery fairly quick. Excellent rigid plastics glue, but difficult t... See more

Rated 5 out of 5 stars

Really impressive Customer Service. On placing my order I made some selection errors. These were picked up by AB Building Products and after a phone call to check with me my order was altered saving... See more

Rated 5 out of 5 stars

Great for hard to find colour match products... I ordered a Reed Green colour sealant to finish off the vertical edges of our new kitchen units, and it matched brilliantly. Delivered quickly, even jus... See more

Rated 5 out of 5 stars

Recently purchased Taiga expanding foam to fix leak in pond waterfall. Order dealt with promptly and efficiently. Packaged well. Great product and fixed the problem. Highly recommend


Company details

  1. Do-it-Yourself Shop
  2. Building Materials Store
  3. Garden Building Supplier
  4. Home Improvement Store
  5. Paving Materials Supplier
  6. Polymer Supplier

Written by the company

AB Building Products. Suppliers of specialist and niche building products to both the public and trade including silicone, sealants and adhesives. We specialise in shower wall bathroom panelling, DIY spray insulation foam kits, composite decking & guttering and plastics. We are best known for our unique range of coloured sealants in RAL colours, Rainbow Sealants. Established in 1988, AB Building Products is still an independent, family-run, family-owned business with customer service as its core value. Founding member, Nick Richmond set up the company servicing and supplying Double Glazing materials and ancillaries to the Conservatory & Double-Glazing sector around the South Coast of England. In the early and mid-90’s the two sons, Michael and Jamie joined the business. Over the past 30+ years our product portfolio has grown exponentially, we now supply a wide range of building products across many different business sectors. We also offer a procurement-based service, using our vast network of knowledge and business connections to source a huge range of building products. We are excited to be launching our flagship product, EXADECK, A Class non-combustible decking, to market under our Fire Deck brand. We offer a cement fibre solution, CDECK, alongside our durable, stylish and maintenance-free porcelain decking, EXADECK. We believe in honesty and transparency, always giving the best advice, prices and service you deserve.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,300)

137 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed order a week ago

Placed order a week ago. Still stuck with Evri. Tracking indicates it hasn’t moved for a week. Phoned AB and they said they will email me but did not. Not good

November 9, 2025
AB Building Products logo

Reply from AB Building Products

Our sincere apologies for this delay. We can see from your order details that you selected and paid for the 3-5 working days delivery on Sunday the 9th Nov. We despatched your order on the Monday 10th on a 3-5 working day. You called us on Friday 14th to inform us of a delay. We escalated this to Evri immediately, who only emailed us back today, Monday 17th Nov. Again, our apologies but we could not respond to you by email over the weekend as we are not open and we also had to wait to receive Evri's reply back. We can see that delivery is out for today. Due to Black Friday, all courier companies volumes increase and delays can be common. If your order and delivery is urgent and time sensitive, we recommend that you opt for a faster delivery choice such as Next Working Day.

Rated 2 out of 5 stars

Shop elsewhere, not worth the extra

Disappointing process unfortunately. I purchased the item as it was shown as being in stock, despite it being cheaper but out of stock with competitors. 48hrs delivery was paid for, however after 5 days there was no item or update on the order. When chased it turned out that the items came from the competitor site with close to 25% mark up. No purchase updates and a rather lackluster response from the sales team with in light of the original website stock inaccuracies. Swift refund was a bonus though, but doesn't help with the project delays.

Edit in response to initial reply,..

The primary supplier who it transpires you get these from responded to me immediately when I contacted them initially, it should not have taken you close to 5 days to get back to me, given that I actually had to contact yourselves for an update as I had heard nothing at all regarding the order.

All the best.

November 5, 2025
AB Building Products logo

Reply from AB Building Products

Sincere apologies for the length of time. We had hope to be able to source the item for you and had delays in hearing back ourselves. As you mention, as soon as we had confirmation that it was not possible, we refunded you immediately.

Additional and extra response.......

We understand and appreciate your frustration and review. Let me add some context. This item is a dropship item and sent direct from our supplier. We are at the mercy of this supplier keeping us updated with their own stock, so that we can update and manage our website stock. They did not inform us that they were out of stock, so we could not amend ours. You placed your website order with us on Wednesday 5th Nov at 21.48pm. the very next day, we placed our order with said supplier, who failed us and did not inform us straight away that they had no stock. we chased them on Friday 7th and this is when we got told. We tried to call you but could not reach you, to ask if you wanted to cancel for full refund or keep the order on back-order. You then sent us an email chasing on Friday evening at 20.20pm when we are then closed. We did not return back to work until the Monday 10th, which is when this all got sorted out. I can see from our logs that we refunded you on the Monday 10th.

Rated 5 out of 5 stars

Everything really

Everything really. Great site that's very easy to use. Products were a really good price and arrived well packaged. Arrived exactly when they it would. Great easy experience

October 27, 2025
Rated 5 out of 5 stars

Ordering

Rang first to order but got told to do it online,they took me step by step to place order very helpful, quick delivery, great communication until delivered

October 13, 2025
Rated 5 out of 5 stars

RAL silicone

We always purchase the RAL coloured silicone as they have a great selection of colours. Delivery is always quick, excellent company, thank you!

September 23, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look