AB Building Products Reviews 

2,300
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praised the fast and efficient delivery service, noting quick dispatch and prompt arrival of their orders, even to more remote locations. They highlighted the excellent quality of products, including hard-to-find items and a wide selection of colored sealants, frequently achieving perfect color matches for their projects. Many people also appreciated the competitive pricing, easy ordering process, and exceptional customer service, which included helpful assistance and seamless order adjustments. However, some customers also noted occasional issues with delivery, experiencing delays beyond expected times or problems with tracking and communication from courier services.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speedy and... See more

Product

Consumers find product to be positive, with many reviewers praising the quality and competitive pricing of... See more

Service

Customers had positive experiences with service, often highlighting its speed and efficiency. Reviewers... See more

Order

People report positive experiences with order, highlighting the ease and speed of the ordering process, with... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and good pricing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed a fresh tube of Stelmax 1985 rigid plastics glue. AB Building Products offered best price found & reasonable delivery cost. Delivery fairly quick. Excellent rigid plastics glue, but difficult t... See more

Rated 5 out of 5 stars

Really impressive Customer Service. On placing my order I made some selection errors. These were picked up by AB Building Products and after a phone call to check with me my order was altered saving... See more

Rated 5 out of 5 stars

Great for hard to find colour match products... I ordered a Reed Green colour sealant to finish off the vertical edges of our new kitchen units, and it matched brilliantly. Delivered quickly, even jus... See more

Rated 5 out of 5 stars

Recently purchased Taiga expanding foam to fix leak in pond waterfall. Order dealt with promptly and efficiently. Packaged well. Great product and fixed the problem. Highly recommend


Company details

  1. Do-it-Yourself Shop
  2. Building Materials Store
  3. Garden Building Supplier
  4. Home Improvement Store
  5. Paving Materials Supplier
  6. Polymer Supplier

Written by the company

AB Building Products. Suppliers of specialist and niche building products to both the public and trade including silicone, sealants and adhesives. We specialise in shower wall bathroom panelling, DIY spray insulation foam kits, composite decking & guttering and plastics. We are best known for our unique range of coloured sealants in RAL colours, Rainbow Sealants. Established in 1988, AB Building Products is still an independent, family-run, family-owned business with customer service as its core value. Founding member, Nick Richmond set up the company servicing and supplying Double Glazing materials and ancillaries to the Conservatory & Double-Glazing sector around the South Coast of England. In the early and mid-90’s the two sons, Michael and Jamie joined the business. Over the past 30+ years our product portfolio has grown exponentially, we now supply a wide range of building products across many different business sectors. We also offer a procurement-based service, using our vast network of knowledge and business connections to source a huge range of building products. We are excited to be launching our flagship product, EXADECK, A Class non-combustible decking, to market under our Fire Deck brand. We offer a cement fibre solution, CDECK, alongside our durable, stylish and maintenance-free porcelain decking, EXADECK. We believe in honesty and transparency, always giving the best advice, prices and service you deserve.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(2,300)

122 reviews in the last 12 months

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Rated 1 out of 5 stars

Shocking service

The worst service I have ever encountered!!

A week later than promised!

I even changed my delivery address to my work place, but that was ignored too even though I had notification that my parcel would now be delivered there.

I had to ring your company every day and all the help I had was ......'well there are bad delivery drivers'.....thank you James!!!

SHOCKING!!

June 13, 2025
AB Building Products logo

Reply from AB Building Products

Hi Lisa
Thank you for getting in touch. We value your feedback and take your concerns seriously.
This feedback has been shared with our courier to help improve our services. 



I am unable to locate your address on Google maps; I believe the drivers also had some difficulty locating your property. I understand that you provided what3words after several failed delivery attempts, and this was then switched on the 20th to your work address for next day delivery. 



We plan to add what3words to our checkout in future updates to prevent failed delivery attempts. We now have your address location registered on our system. 



I apologise for any inconvenience caused.
Kind regards
AB Building Products

Rated 3 out of 5 stars

The colour that you shown was not the…

The colour that you shown was not the same when received slightly different

June 9, 2025
AB Building Products logo

Reply from AB Building Products

Hi Keith,
Thank you for your feedback. Please note that the colours displayed on this website are for illustrative purposes only. While we make every effort to ensure accurate colour representation, the appearance of colours may vary depending on individual screen settings, monitor calibration, and lighting conditions. For accurate colour matching, we recommend using a RAL colour chart. If you require any assistance colour-matching, please get in touch.
Kind regards,
AB Building Products

Rated 1 out of 5 stars

Clearance - don’t bother

Bought an out of date sealant, as the video provided was very clear in showing that if you remove the top of the sealant that it will still work. I’ve worked my way through two guns now, breaking them both trying to get the sealant out. Sealant is also coming out from the other end of the bottle, but this is also dried out and feels like rubber.

May 31, 2025
AB Building Products logo

Reply from AB Building Products

Hi Dee,
I appreciate you taking the time to contact us with feedback. I apologise for any inconvenience caused. Expired silicone is often usable for several months past the expiry date, but when it's no longer usable, we offer a money-back guarantee. My colleague has issued a refund for you under the guarantee. Furthermore, following your feedback, we have checked the remaining stock and removed affected items from our stock.
If there is anything else we can help with, please do get in touch.
Kind regards
AB Building Products

Rated 1 out of 5 stars

The delivery is taking too long

The delivery is taking too long. I ordered my product last 8 of June as it said two to three days delivery but unfortunately didn’t deliver until now. And the price of the delivery is expensive than my order item.

June 8, 2025
AB Building Products logo

Reply from AB Building Products

Hi Ramon,
Thank you taking the time to contact us. I am very sorry for any inconvenience caused. Your order has been cancelled and refunded. If there is anything else we can help with, please don't hesitate to contact us.
Kind regards
AB Building Products

Rated 5 out of 5 stars

Ive ordered from these guys twice now…

Ive ordered from these guys twice now some taiga expanding foam. Both times it was delivered fast and wrapped exceptionally well. With updates on delivery times.
The foam itself is absolutely brilliant. B3fore i have used cheap expanding foams for bioactive terrarium projects. But from now on will always use this stuff. Well worth the money and it looks great. Thank you

June 11, 2025
Unprompted review
AB Building Products logo

Reply from AB Building Products

Hi Tina
We're so pleased to hear the foam is working well for you! We would love to see your pet in the terrarium. If you have time to send us pictures, please share and send them to marketingteam@abbuildingproducts.co.uk.
Have a great weekend!
Kind regards
AB Building Products

Rated 3 out of 5 stars

Rubbish delivery

Ordering is easy, products are good but delivery is rubbish. The courier left boxes in front of the front door and didn't bother to ring a bell!

May 28, 2025
AB Building Products logo

Reply from AB Building Products

Thank you for taking the time to feedback, we appreciate it. I'm sorry you had a poor experience with our courier. We take all feedback seriously and this will be shared with our courier provider to help improve our services. If there is anything else I can help with, please let me know.
Kind regards
AB Building Products

Rated 4 out of 5 stars

Issue with the product I purchased

Issue with the product I purchased, I was promised a call back, never materialised, still waiting.

June 3, 2025
AB Building Products logo

Reply from AB Building Products

Hi Dave,
Many thanks for your feedback. We experienced very high call volumes on Friday, so I apologise for the delayed response. My colleague James has been looking into this for you and has issued a refund this morning. You should also have received an email. If there is anything else we can help with, please don't hesitate to get in touch.
Kind regards
AB Building Products

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